Troubleshooting

Glossary License

Front-Panel Lights and Error Conditions

Light

Turns Off During Startup If

Turns Off During Normal Operation If

Power

The VoIP cable modem is not properly plugged

The VoIP cable modem is unplugged or is in standby

 

into the power outlet

mode. Press the Standby button

DS

The receive channel cannot be acquired

The receive channel is lost

(Receive)

 

 

US

The send channel cannot be acquired

The send channel is lost

(Send)

 

 

Online

IP registration is unsuccessful

The IP registration is lost

Tel 1 or

If the Tel light fails to flash during startup,

Connected during a phone call and does not blink,

Tel 2

telephone line configuration has failed.

telephone connection is lost.

If a telephone line is properly connected and the Tel 1 or Tel 2 light remains off, the line has not been set up for service. Contact your service provider.

For more information about the lights, see “Top and Front Panel” on page 3.

SBV5120 VoIP Cable Modem User Guide

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Image 42
Motorola SBV5120 manual Front-Panel Lights and Error Conditions, Power, Receive, Send Online, Tel 1 or