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SBV5120 manual Visit our website at, 521963-001 8/05 MGBI
Models:
SBV5120
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56 pages
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Troubleshooting
Install
FAQ
Warranty
Configuring TCP/IP
Problem
Setting Up a USB Driver
Front-Panel Lights and Error Conditions
Click Settings
How to
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521963-001
8/05
MGBI
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Contents
User Guide SURFboard SBV5120 VoIP Cable Modem
Safety and Regulatory Information
Important VoIP Service Information
Caring for the Environment by Recycling
FCC Declaration of Conformity
FCC Compliance Class B Digital Device
Canada - Industry Canada IC
Regulatory, Safety, Software License, and Warranty Information Card
International Declaration of Conformity
Contents
Safety and Regulatory Information
Installation and Configuration
Troubleshooting
SBV5120 Cable Modem
SBV5120 VoIP Telephone Service
Introduction
Telephone Features Supported by the SBV5120
Top and Front Panel
Light
Flashing
Installation Troubleshooting Glossary License
Before You Begin
Rear Panel
Key Item
Description
To avoid damaging your VoIP cable modem or PC with static electricity
Precautions
Always make the wall connection first
Signing Up for Service
USB Connection
Computer System Requirements
Ethernet Card
Installation and Configuration
Cabling and Startup for a Single User
“Cabling and Startup for a Single User” on page
“Cabling for Multiple Users” on page
Computer
6 Connect your computer to the VoIP cable modem using USB or Ethernet
Either/or
Setting Up a USB Driver
“Setting Up a USB Driver in Windows 98 Second Edition” on page
“Setting Up a USB Driver in Windows 2000” on page
“Setting Up a USB Driver in Windows Me” on page
Setting Up a USB Driver in Windows 98 Second Edition
5 Be sure “CD-ROM drive” is the only box selected. Click Next
8 Select The updated driver... and click Next
9 After the window shown under step 8 is displayed, click Next
Setting Up a USB Driver in Windows
4 Click Next. The following window is displayed
8 If necessary, select your CD-ROM drive in the “Copy files from” list
Setting Up a USB Driver in Windows Me
Setting Up a USB Driver in Windows XP
Configuring TCP/IP
Configuring TCP/IP in Windows 98 Second Edition, or Windows Me
“Configuring TCP/IP in Windows 2000” on page
“Configuring TCP/IP in Windows XP” on page
9 Click OK
13 Click Obtain an IP address automatically
Configuring TCP/IP in Windows
5 Click Properties. The Local Area Connection Properties window is displayed
14 Click OK when prompted to restart your computer and click OK again
Configuring TCP/IP in Windows XP
3 Click Network and Internet Connections. The Network and Internet Connections window is displayed
6 Right-click on your network connection. If more than one connection is displayed, be sure to select the one for your network interface
10 Click OK to close the TCP/IP Properties window
“Verifying the IP Address in Windows 2000 or Windows XP” on page
Verifying the IP Address
Verifying the IP Address in Windows 98 Second Edition, or Windows Me
Verifying the IP Address in Windows 2000 or Windows XP
Renewing Your IP Address
Cabling for Multiple Users
Ethernet and USB
Ethernet
Installation
Troubleshooting Glossary License
Introduction
Troubleshooting
Problem
Possible Solutions
Introduction Installation
Front-Panel Lights and Error Conditions
Turns Off During Startup If
Turns Off During Normal Operation If
Light
Removing the USB Driver from Windows 98 Second Edition or Windows Me
6 Perform “Running the Motorola USB Driver Removal Utility” on page
2 Click Settings
Removing the USB Driver from Windows
7 Double-click Network Adapters
12 Perform “Running the Motorola USB Driver Removal Utility” on page
Removing the USB Driver from Windows XP
Introduction Installation
Troubleshooting
Glossary License
4 Click System to display the System Properties window. Skip to step
8 Double-click Network adapters
11 Perform “Running the Motorola USB Driver Removal Utility” on page
Glossary License
Installation
Troubleshooting
“Setting Up a USB Driver in Windows 98 Second Edition” on page
“Setting Up a USB Driver in Windows 2000” on page
“Setting Up a USB Driver in Windows Me” on page
“Setting Up a USB Driver in Windows XP” on page
Frequently Asked Questions
Q What is high-speed cable Internet access?
Q What is voice over Internet Protocol VoIP?
Q Can I still watch cable TV while using my VoIP cable modem?
Q Do I need to change my Internet service provider ISP?
Q Do I need to subscribe to cable TV to get cable Internet access?
Q What type of technical support is available?
Q What do I do if my SURFboard VoIP cable modem stops working?
Glossary
Introduction Installation Troubleshooting
Glossary
License
Introduction Installation Troubleshooting
Glossary
License
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Software License
Introduction Installation Troubleshooting Glossary
License
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Visit our website at
521963-001 8/05 MGBI
