Section 4:Troubleshooting
This section details possible solutions to common problems that may occur in using the WU830G.
Contact Us
If you are unable to locate a solution here, please access our website at www.motorola.com/broadband/consumers for the latest information. You can also reach us 7 days a week, 24 hours a day at
Register the WU830G
To register the WU830G, access the following website:
https://broadbandregistration.motorola.com
Hardware Solutions
My computer is experiencing difficulty connecting to the wireless network.
!Ensure that both your computer and wireless access point are powered on.
!Ensure that your wireless USB adapter is installed correctly and is active.
!Ensure that your wireless USB adapter and access point radio signals are enabled. Review your access point’s documentation for further instructions.
!Ensure that your wireless USB adapter for your computer and the wireless access point have the same security settings that will allow your computer to access the wireless network. Refer to the Configuration information of the documentation that came with your access point.
!Verify that the Access Control List (ACL) is not configured to block your computer. Refer to the Configuration information of the documentation that came with your access point.
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