Moxa Technologies user manual Product Return Procedure, A-4 CA-132/132I User’s Manual

Product Return Procedure

For product repair, exchange, or refund, the customer must:

%Provide evidence of original purchase.

%Obtain a Product Return Agreement (PRA) from the sales representative or dealer.

%Fill out the Problem Report Form (PRF). Include as much detail as possible for a shorter product repair time.

%Carefully pack the product in an anti-static package, and send it, pre-paid, to the dealer. The PRA should be visible on the outside of the package, and include a description of the problem, along with the return address and telephone number of a technical contact.

A-4 CA-132/132I User’s Manual