Multi-Tech Systems BL-Series manual Tech Support, Recording Modem Information, Service, 119

Chapter 10 - Warranty, Service and Tech Support

10.3 Tech Support

Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, call 1-800-972- 2439. Please fill out the modem information (below), and have it available when you call. If your modem requires service, the tech support specialist will guide you on how to send in your modem (see Section 10.3.2).

10.3.1Recording Modem Information

Please fill in the following information on your Multi-Tech modem. This will help tech support in answering your questions.

Modem Model No.:

Modem Serial No.:

Modem Firmware Version:

COM Port #:

FAX Software Type and Version:

DataComm Software Type and Version:

The modem model and serial numbers are silkscreened on the bottom of your modem. The software versions are printed on the diskette labels. Type ATI1 to display the modem firmware version.

Please note the status of your modem before calling tech support. This status can include LED indicators, screen messages, diagnostic test results, problems with a specific application, etc. Use the space below to note modem status:

10.4 Service

If your tech support specialist decides that service is required, modems may be sent (freight prepaid) to our factory. Return shipping charges will be paid by Multi-Tech Systems (within North America).

Include the following with your modem:

•a description of the problem.

•return billing and return shipping addresses.

•contact name and phone number.

•check or purchase order number for payment if the modem is out of warranty. (The standard repair charge for this modem is $95. This price is valid at the time of this publication but could change in the future. Check with your technical support specialist.)

•if possible, note the name of the technical support specialist with whom you spoke.

If you need to inquire about the status of the returned product, be prepared to provide the serial number of the product sent (see Section 10.3.1).

Send modems to this address:

MULTI-TECH SYSTEMS, INC.

2205 WOODALE DRIVE

MOUNDS VIEW, MINNESOTA 55112 ATTN: SERVICE OR REPAIRS

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