Multi-Tech Systems BL-Series Upgrading the MultiModem, Using FlashPro to Upgrade Modem Firmware

Chapter 10 - Warranty, Service and Tech Support

10.5.1Upgrading the MultiModem

The MultiModem has a Flash PROM which contains firmware code for the hardware and DSP code for the digital signal processor chips. At various times, Multi-Tech may add enhancements and/or fixes to the firmware. The flash technology used in the MultiModem lets you load these upgrades into the PROM or DSP chips through the modem's serial port.

10.5.2Using FlashPro to Upgrade Modem Firmware

1.Download FLASHPRO.ZIP and a new .HEX file from the Multi-Tech BBS.

2.Unzip the FLASHPRO.ZIP file. Place this unzipped file and the .HEX file in the same directory.

3.Run FlashPro by typing FLASHPRO, a space, -M and hitting ENTER at the DOS prompt.

4.Highlight the "Configure" option in the MAIN MENU and hit ENTER. Highlight "Active Port" and select the COM port to which you have your modem attached. Highlight "Baud Rate" and select the rate you want to program at. Hit ESC when finished.

5.Highlight the "Select File to Program" option in the MAIN MENU. Highlight the .HEX file. Hit ESC when finished.

6.Highlight "Program Firmware" option in the MAIN MENU. When you are prompted to confirm the file to program, press "Y".

7.If you need more assistance programming FLASHPRO, then contact our tech support department.

10.6About Multi-Tech’s Internet Presence

Multi-Tech's presence includes a Web site at:

http://www.multitech.com

and an ftp site at:

ftp://ftp.multitech.com

10.7 About the Multi-Tech Fax-Back Service

Multi-Tech's fax-back system provides 24-hour access to sales, marketing, and technical literature. Dial 612-717-5888, follow the voice prompts, and request document number 10 for a catalog of available documents.

For convenience, have your fax number handy: __________________ . From the catalog of

available documents, you can order newsletters, white papers, press releases, etc. from the sales and marketing index (pages 1-4), or order basic modem operation and troubleshooting guides from the technical support and engineering index. Just enter the applicable FB Doc. # from the left column of the catalog.

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