Multi-Tech Systems Hub manual Ordering Accessories, Contacting Technical Support, Service

Appendices

Contacting Technical Support

	...Using email	...By phone
U.S. & Canada	tsupport@multitech.com	800-972-2439 or 763-785-3500
France	support@multitech.fr	+(33) 1-64 61 09 81
Germany	technical@de.multitech.com	+(49) 89028-0
China	support@multi-tech.com.cn	+(86) 10-68748015
India	support@multitechindia.com	+(91) 124-340778
U.K. & Europe	support@multitech.co.uk	+(44) 118 959 7774

Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, call Technical Support at (763) 717-5863.

Service

If your tech support specialist decides service is required, send the CommPletre 4000 (freight prepaid) to our factory. Return shipping charges are paid by Multi-Tech Systems (within North America).

Include the following with your CommPlete 4000:

•a description of the problem.

•return billing and return shipping addresses.

•contact name and phone number.

•check or purchase order number for payment if the CommPlete 4000 is out of warranty. Check with your technical support specialist for current repair charges.)

•if possible, note the name of the technical support specialist with whom you spoke.

If you need to inquire about the status of the returned product, be prepared to provide the serial number of the product sent.

Send the CommPlete 4000 to:

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112 ATTN: Service or Repairs

Ordering Accessories

SupplyNet, Inc. supplies replacement transformers, cables and connectors for select Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax or the Internet at:

Mail: SupplyNet, Inc.

614 Corporate Way

Valley Cottage, NY 10989

Phone: 800 826-0279

Fax: 914 267-2420

Email: info@thesupplynet.com

Internet: http://www.thesupplynet.com

CommPlete 4000 Communications Server User Guide 29