Technical Support | Multi-Tech Systems MT3334HD8 specification

6 Warranty, Service, and Technical Support

Technical Support

Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call (800) 972- 2439 (USA and Canada) or (612) 785-3500 (local and international). Please record MT3334HD8 information in the spaces provided below, and have it available when you call. If your MT3334HD8 requires service, the technical support specialist will guide you on how to send it in.

Recording Product Information

Please record the following information about your MT3334HD8 to help Technical Support answer your questions. (The same information is requested on the Warranty Registration Card.)

Model no.:_____________________________________________________________________

Serial no.: _____________________________________________________________________

Firmware version: _______________________________________________________________

Driver version: _________________________________________________________________

MultiModemManager software name and version_________________________________________

RASExpress software version _______________________________________________________

Datacomm software name and version: ________________________________________________

FAX software version: ____________________________________________________________

Other software version: ___________________________________________________________

The modem model and serial numbers are silk-screened on your modem. The software versions are printed on the diskette labels. Type ATI1<CR> in terminal mode to display the modem firmware version.

Please note the status of your modem in the space below before calling tech support. This includes LED indicators, screen messages, diagnostic test results, problems with a specific application, etc.

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CommPlete Communications Server

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Multi-Tech Systems MT3334HD8 manual Technical Support, Recording Product Information

Contents

MT3334HD8 Modem User Guide Multi-Tech Systems, Inc Woodale Drive Mounds View, Minnesota CommPlete Communications Server Canadian Limitations Notice FCC Fax Warning Table of Contents Appendix F Testing the MT3334HD8Warranty, Service, and Technical Support Appendix D Introduction Manual Organization LED IndicatorsPower Supplies Introduction Installation Data Rates Modem Technical Specifications Introduction 2400 & 1200 bps MT3334HD8 User Guide Power Installation MT3334HD8 modem card Safety Warnings Installation Procedure Pre-Installation NotesPage AT Commands Command Structure Working with AT CommandsModes of Operation Command Editing AT Commands by Function $BA Continuous Redial Dialing CommandsDial Modifier Commands Ds Dial Wait for New Dial Tone Pulse or Tone Dialing Flash On-Hook Rn Reverse Originate/Answer ModeReturn to Command Mode After Dialing Dialing Pause DsNd Store a Phone Number Phone Number Memory Commands@ Quiet Answer Call Card Tone Detect List Stored Telephone Numbers Configuration Storage and Recall CommandsWn Store Configuration NdNe Number Linking Fn Load Default Configuration Modem Response Result Code CommandsReset Modem Echo Command Mode Characters Result Codes Verbose/Terse Bn Answer Tone Online Connection CommandsAn Answerback #An Auto Speed Detection CDn Cleardown at Disconnect DCn AT Command ControlDTn Dtmf Detection Pn Set Pulse-Dial Ratios #Fn Fallback ModesGn Guard Tones Hn Busy-Out After Disconnect $Tn Calling Tone RDn Square Wave Ring Detect#Tn Trellis-Coded Modulation RAn Asymmetric Bit Rate CommandsFn Echo Canceler Frequency Offset Compensation Yn Long Space Disconnect Cn Carrier Detect Control RS-232 Interface CommandsDn Data Terminal Ready Control SFn DSR/CD Interaction Control Rn Clear to Send ControlSn Data Set Ready Control RFn CTS/RTS Interaction Control En Data Compression Error Correction and Data Compression CommandsEn Error Correction Modes #Ln V.42 Error Correction Modes $Fn Auto-Reliable Fallback Character Enable/Disable $En V.42 Error Correction at 300 bps$An Auto-Reliable Buffering $BAn Baud Adjust Speed Conversion Commands$Rn Retransmit Count $SBn Serial Port Baud Rate $MBn Modem Baud Rate L5, L7 List Current Operating Parameters Immediate Action CommandsRepeat Last Command Inquire Product Code Flow Control Commands E5 XON/XOFF Flow Control E3 Flow Control DisableEn Non-Error Correction Mode Flow Control E4 Hardware Flow Control #Xn Number of Xoff Characters Sent En Pacing Computer-Initiated Flow Control Breakatcr Out-of-Band Escape Sequence Force Answer ModeEscape Sequences +++ATCR In-Band Escape Sequence Go Back Online Remote Configuration CommandsAtcr Remote Configuration Escape Sequence #Ixxxxxx Change Login Password DFn Format Line Probe Data Line Probe Commands#Syyyyyy Change Setup Password DPn Read Line Probe Data Ln Display Line Probe Data Diagnostic CommandsTn Respond to Remote Digital Loopback Signal RP Immediate Line Probe Un Loopback Test Modes MT3334HD8 User Guide Registers S2 Escape Code Character RegistersS0 Number of Rings Until Modem Answers S1 Ring Count S6 Wait Time for Dial Tone S7 Time for Carrier Abort TimerS4 Line Feed Character S5 Backspace Character S11 Tone Dialing Spacing and Duration S10 Carrier Loss Disconnect Delay TimeS13 Remote Configuration Escape Character S9 Carrier Detect Response Time S25 DTR Dropout Time S30 Inactivity TimerS34 Command Buffer Length After Online Escape Sequence S24 PBX/CBX Disconnect Drop Time for DSR/CTS/CD S48 Maximum V.34 Connect Speed S94 Out-of-Service TimeS37 DTR Busy-In Time S43 Force V.34 Connect Speed Examples of Reading Values AT Commands that Affect S-RegistersReading and Assigning S-Register Values Examples of Assigning Values AT&E2$SP1#L3$R0$MB19200$SB115200$EB1S0=10&W0CR Testing the MT3334HD8 Local Analog Loopback Test V.54 Loop Test procedure Remote Digital Loopback Test V.54 Loop Testing the MT3334HD8 Dial the remote modem and establish your online connection Local digital loopback test Local Digital Loopback Test V.54 LoopPage Warranty, Service, and Technical Support Service Limited Warranty Recording Product Information Technical Support Logging onto the Multi-Tech BBS Multi-Tech BBSDownloading a File Bulletins About CompuServeReading a Message Leaving a Message About the Internet About the Multi-Tech Fax-Back Service Upgrading the MT3334HD8 Firmware Using FlashPro to Upgrade Firmware MT3334HD8 User Guide Appendixes Ctrl Code HEX DEC Appendix a Ascii Conversion Chart Dial Pulses Appendix B Dial Pulses and TonesTone Dial Frequencies Figure B-2. Standard Dtmf frequencies Multi-Tech Result Codes &Q0 Appendix C Result Code Summary Standard AT Result Codes &Q1 Appendix D S-Register Summary Register Unit Range Default Description Sets fixed V.34 connect speed = 28800 bps Return Appendix E AT Command Summary CDn AT Command Summary $Fn Command Values Description Command Values Description $MBn RAn Command Values Description SFn Command Values Description #Vn Breakatcr Basic Procedure Appendix F Remote ConfigurationSetup Changing the Remote Escape Character Changing the Passwords Index MT3334HD8 User Guide Index Long space break Pacing, 36, 37, 38 enable/disable, 38 ENQ/ACK Commands Loopback tests, 42, 43, 54, 56 tone detection