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Multi-Tech Systems RF802EW manual Troubleshooting

Models: RF802EW

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Chapter 9 - Troubleshooting

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Multi-Tech Systems RF802EW manual Troubleshooting

Contents

Model RF802EW Wireless Router/Access Point User GuideUser Guide Record of RevisionsWireless Router/Access Point PATENTSChapter 2 - Hardware Installation Chapter 3 - Software Installation and ConfigurationChapter 1 - Introduction Chapter 5 - RouteFinder ManagerChapter 8 LAN-to-LAN Settings Chapter 9 - TroubleshootingChapter 10 - Service, Warranty and Technical SupportWINIPCFG and IPCONFIG IndexChapter 1 - Introduction Introduction Chapter 1 - IntroductionThe RouteFinder RF802EW Power 5VDC ResetFront Panel Back PanelConnecting a Remote Site via Cable Modem Connecting a Local Site to the InternetTypical Applications KernalSpecifications WirelessAccess Point Power OutputChapter 2 - Hardware Installation Hardware Installation SafetyChapter 2 - Hardware Installation Unpacking the RF802EWCabling Cabling the RouteFinder RF802EWChapter 2 - Hardware Installation Chapter 3 - Software Installation and Configuration Software Installation and Configuration Software InstallationChapter 3 - Software Installation and Configuration RouteFinder Setup WizardUsing RouteFinder Setup Wizard 2. Click Install SoftwareChapter 3 - Software Installation and Configuration 6. The Setup Wizard Device IP Address dialog box displays Chapter 3 - Software Installation and ConfigurationDevice IP Address Device MAC Address Device Firmware Version Chapter 3 - Software Installation and Configuration 8. The Wireless Settings dialog box displaysChapter 3 - Software Installation and Configuration Remote Access PasswordPassword Verification Use Local Client ListRADIUS Access Server IP Address Use RADIUS ServerRADIUS Accounting Server IP Address SecretIP Routing NAT Enabled and IP Routing NAT Disabled 12. The Setup Wizard DNS IP Address dialog box displaysTelephone Number Chapter 3 - Software Installation and Configuration11. The Setup Wizard Modem Settings dialog box displays 14. The Setup Wizard Modem Setting dialog box re-displaysChapter 3 - Software Installation and Configuration Select your modem and baudrate as described on the following pagesTesting your Connection Chapter 3 - Software Installation and ConfigurationChapter 4 - Telnet Using Telnet to Configure your RouteFinder Chapter 4 - TelnetRouter Password WAN Ethernet SettingsInternet Access LAN -to- LAN AccessAsync Port Settings Idle TimeoutLogin script Edit login scriptRemote Access Remote Access Port Settings IP Assigned MethodAuthentication Method Chapter 4 - Telnet Assign Remote IPClient Filter Settings Load Default SettingsRADIUS Access Server IP Router DNS IP AddressDiagnostic Chapter 4 - TelnetType any key to return to the main menu Chapter 5 - RouteFinder Manager RouteFinder Manager Chapter 5 - RouteFinder ManagerGeneral Settings Chapter 5 - RouteFinder Manager2. Click PPP Settings WAN Ethernet SegmentAsync Port LAN Ethernet SegmentIP Routing NAT Enabled Tel NumberExternal Port IP Assign Remote Site an IP Address2. Click Remote Authentication Settings 3. The Remote Connection Authentication dialog box displaysCallback Settings Allow Remote Dial-InRemote Connection Authentication Settings Use Local SettingClient Information No CallbackUse Radius Authentication Assign a specific IP address for this userSecret Confirmed Re-enter your Shared Secret Chapter 5 - RouteFinder ManagerRemote Access Settings Remote Client AuthenticationIP Assigned Method for Remote Clients Assign an IP Address AutomaticallyEnable IP Mapping - Virtual Server Chapter 5 - RouteFinder ManagerPort Settings BaudrateChapter 5 - RouteFinder Manager Edit Login Script for Remote Access Writing a login script for IP Routing1. From the Port Settings, click Edit Login Script Send and SH# Login Script Meaning of Each Login Script CommandLogin Script Example 3 Script for Unreliable ISP 2nd ISP backupModem String Settings Dial-up/Hang-up SettingsChapter 5 - RouteFinder Manager LAN DHCP Server Chapter 5 - RouteFinder Manager Individual Port OptionsDial-up Retry Options DNS IP AddressChapter 5 - RouteFinder Manager IP Address Pool IP Address Mapping ReservationRouting Settings Static RoutingDelete Chapter 5 - RouteFinder ManagerWhat is the purpose of the routing table? Routing TableChapter 5 - RouteFinder Manager PC 1 WAN Ethernet RF802EW-1 LAN Ethernet WAN Ethernet RF802EW-2Filter Settings TCP/IP Service PortPackets Defined by TCP/IP IP AddressEnable Client Filter Settings 2. Click Client Filter SettingsPackets defined by User 2. In the Packets defined by User list, select From LAN or From WANRemote Clients Applies to Remote Access Ports 5. Enter the TCP/UDP Port Number and click Add6. Click Privileged Clients LAN Local Client ListWireless Settings Encryption WEPChapter 5 - RouteFinder Manager Device Name and Password Device PasswordRefresh Device List Device NameSave Settings to File Load SettingsTo save your settings to a file Chapter 5 - RouteFinder ManagerUpgrade Firmware To Upgrade your firmwareChapter 5 - RouteFinder Manager General Diagnostic 1. From the main Manager dialog box, click General DiagnosticChapter 5 - RouteFinder Manager 3. Record the information if necessary and click OK to exitChapter 6 - RouteFinder Monitor RouteFinder Monitor Test ConnectionRunning RouteFinder Monitor Chapter 6 - RouteFinder MonitorTerminate Connection Save to File3. Select Disconnect Port 1 or Disconnect Port 4. Click Terminate ConnectionIP Address/Name Save NowAutosave Overwrite database fileEvent Messages TCP/IP TabChapter 6 - RouteFinder Monitor Device Power Turned On Power-On-TimeTime Tab Total Connection TimeAsync Port Modem Power Status TabWAN Ethernet Modem ReadyStatistics Tab NameTx Bytes Rx BytesChapter 7 - LAN Client Settings LAN Client Settings Setting up Remote Access ClientsAccessing a Windows NT Server Chapter 7 - LAN Client SettingsWindows 95/98 1. Click Start Settings Control Panel Adding the dial-up adapter NT Server ConnectionWin95 Win98Adding TCP/IP NT Server Connection Windows NTWindows 95/98/NT WinNTAdding Client for Microsoft Networks NT Server Connection Windows 95/98Chapter 7 - LAN Client Settings Windows 95/98Set up Properties of Components NT Server Connection Set Your Primary Network Logon NT Server ConnectionDial-up Adapter Windows 95/98 Chapter 7 - LAN Client SettingsChapter 7 - LAN Client Settings Network Client Windows 95/98 Identification Windows 95/98Chapter 7 - LAN Client Settings Access Windows 95/98 2. Select Share-Level access controlMake Your New Connection NT Server Connection Set Dial-up type NT Server ConnectionAccessing a Novell Server Dial in to your network NT Server ConnectionAdding the dial-up adapter Novell Server Connection Chapter 7 - LAN Client SettingsChapter 7 - LAN Client Settings 3. Click Add. The Select Network Component Type dialog box opensWin95/98 Windows NTAdding IPX/SPX Novell Server Connection Chapter 7 - LAN Client SettingsWindows 95/98 Windows NTSet Up Properties of Components Novell Server Connection Adding Client for NetWare Networks Novell Server ConnectionNetwork Client Windows 95/98 Chapter 7 - LAN Client SettingsChapter 7 - LAN Client Settings 7. Click Properties Set Your Primary Network Logon Windows 95/98Set Your Access Control Novell Server Connection Make Your New Connection Novell Server ConnectionSet Dial-up type Novell Server Connection Dial in to your network Novell Server ConnectionAccessing a Windows NT Server and a Novell NetWare Server Windows 95/98/NT 1. Click Start Settings Control PanelAdding the dial-up adapter Novell/NT Server Connection Chapter 7 - LAN Client SettingsAdding TCP/IP Novell/NT Server Connection Chapter 7 - LAN Client SettingsWin95/98 WinNTAdding Client for Microsoft Networks Novell/NT Server Connection Chapter 7 - LAN Client SettingsWindows 95/98 Windows 95/98Adding IPX/SPX Novell/NT Server Connection Chapter 7 - LAN Client SettingsWindows 95/98 Windows NTAdding Client for NetWare Networks Novell/NT Server Connection Set Your Primary Network Logon Novell/NT Server ConnectionChapter 7 - LAN Client Settings Windows 95/98Set Up Properties of Components Novell/NT Server Connection Chapter 7 - LAN Client SettingsDial-up Adapter Windows 95/98 Network Client Windows 95/98Network Protocol Windows 95/98 2. Click PropertiesChapter 7 - LAN Client Settings 7. Click Properties Windows 95/98Set Your Access Control 2. Select the Share-Level access control optionMake Your New Connection NT/Novell Server Connection Chapter 7 - LAN Client SettingsAccessing a Unix Server Set Dial-up type NT/Novell Server ConnectionDial in to your network NT/Novell Server Connection Adding the dial-up adapter Unix Server ConnectionChapter 7 - LAN Client Settings 3. Click Add. The Select Network Component Type dialog box opensWin95/98 Windows NTSet Up Properties of Components Unix Server Connection Adding TCP/IP Unix Server ConnectionChapter 7 - LAN Client Settings Windows 95/98/NTMake Your New Connection Unix Server Connection Set Dial-up type Unix Server ConnectionDial in to your network Unix Server Connection Chapter 7 - LAN Client SettingsMake New Connection Windows 2000 only 2. Double-click the Network and Dial-up Connections folder3. Double-click Make New Connection Chapter 7 - LAN Client SettingsChapter 8 LAN-to-LAN Settings LAN-to-LAN Settings Setting up LAN-to-LAN RoutingUsing the Find Computer command Setting up a Windows machine to share filesUsing LMHosts Chapter 7 - LAN Client SettingsChapter 9 - Troubleshooting Troubleshooting Common ProblemsChapter 9 - Troubleshooting Problem #1Chapter 9 - Troubleshooting Problem #3 Problem #4Create a backup of the file c\windows\system\oleaut32.dll Problem #5Problem #8 After installing my RF802EW, my modem connection seems to be slowerProblem #9 Problem #10Chapter 10 - Service, Warranty and Technical Support Limited Warranty Chapter 10 - Service, Warranty and Technical SupportAddendum for North American Products IntroductionOut of Warranty Repair Costs Addendum for International ProductsChapter 10 - Service, Warranty and Technical Support Software User License Agreement IMPORTANT - READ BEFORE OPENING THE SOFTWARE PACKAGESINGLE-USER SOFTWARE LICENSE AGREEMENT MULTI-TECH SOFTWARE LICENSE AGREEMENTChapter 10 - Service, Warranty and Technical Support This Agreement shall be governed by the laws of the State of MinnesotaOnline Warranty Registration Using emailTechnical Support Contacting Technical SupportOrdering Accessories About the InternetEmail info@thesupplynet.com Chapter 10 - Service, Warranty and Technical SupportAppendixes Appendix A - Regulatory Compliance Information Class B Statement FCC PartIndustry Canada AppendixesWINIPCFG and IPCONFIG Appendix B - Tools for your RF802EWRouteFinder Monitor PINGTRACERT AppendixesAppendix C - Cabling Diagrams Pin Circuit Signal NameWAN/LAN Cables Serial CableGlossary D DHCP Dynamic Host Configuration Protocol GlossaryB Baudrate DNS DomainNameSystemISP Internet Service Provider Glossary IP AddressesISDN TA L LAN Local Area NetworkNetworkAddress P PacketPort Number ProtocolGlossary T TCP/IP Transmission Control Protocol/Internet Protocol U UDP User Datagram ProtocolIndex Index