Troubleshooting | Multi-Tech Systems RF802EW instruction

Chapter 9 - Troubleshooting

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Multi-Tech Systems RF802EW manual Troubleshooting

Contents

Model RF802EW Wireless Router/Access Point User Guide User Guide Record of RevisionsWireless Router/Access Point PATENTS Chapter 2 - Hardware Installation Chapter 3 - Software Installation and ConfigurationChapter 1 - Introduction Chapter 5 - RouteFinder Manager Chapter 8 LAN-to-LAN Settings Chapter 9 - TroubleshootingChapter 10 - Service, Warranty and Technical Support WINIPCFG and IPCONFIG Index Chapter 1 - Introduction Introduction Chapter 1 - IntroductionThe RouteFinder RF802EW Power 5VDC ResetFront Panel Back Panel Connecting a Remote Site via Cable Modem Connecting a Local Site to the InternetTypical Applications Kernal Specifications WirelessAccess Point Power Output Chapter 2 - Hardware Installation Hardware Installation SafetyChapter 2 - Hardware Installation Unpacking the RF802EW Cabling Cabling the RouteFinder RF802EW Chapter 3 - Software Installation and Configuration Software Installation and Configuration Software InstallationChapter 3 - Software Installation and Configuration RouteFinder Setup Wizard Using RouteFinder Setup Wizard 2. Click Install Software 6. The Setup Wizard Device IP Address dialog box displays Device IP Address Device MAC Address Device Firmware Version 8. The Wireless Settings dialog box displays Chapter 3 - Software Installation and Configuration Remote Access PasswordPassword Verification Use Local Client List RADIUS Access Server IP Address Use RADIUS ServerRADIUS Accounting Server IP Address Secret IP Routing NAT Enabled and IP Routing NAT Disabled 12. The Setup Wizard DNS IP Address dialog box displaysTelephone Number 11. The Setup Wizard Modem Settings dialog box displays 14. The Setup Wizard Modem Setting dialog box re-displaysSelect your modem and baudrate as described on the following pages Testing your Connection Chapter 4 - Telnet Using Telnet to Configure your RouteFinder Chapter 4 - Telnet Router Password WAN Ethernet SettingsInternet Access LAN -to- LAN Access Async Port Settings Idle TimeoutLogin script Edit login script Remote Access Remote Access Port Settings IP Assigned MethodAuthentication Method Chapter 4 - Telnet Assign Remote IP Client Filter Settings Load Default SettingsRADIUS Access Server IP Router DNS IP Address Diagnostic Type any key to return to the main menu Chapter 5 - RouteFinder Manager RouteFinder Manager Chapter 5 - RouteFinder Manager General Settings 2. Click PPP Settings WAN Ethernet SegmentAsync Port LAN Ethernet Segment IP Routing NAT Enabled Tel NumberExternal Port IP Assign Remote Site an IP Address 2. Click Remote Authentication Settings 3. The Remote Connection Authentication dialog box displaysCallback Settings Allow Remote Dial-In Remote Connection Authentication Settings Use Local SettingClient Information No Callback Use Radius Authentication Assign a specific IP address for this userSecret Confirmed Re-enter your Shared Secret Remote Access Settings Remote Client AuthenticationIP Assigned Method for Remote Clients Assign an IP Address Automatically Enable IP Mapping - Virtual Server Port Settings Baudrate Edit Login Script for Remote Access Writing a login script for IP Routing1. From the Port Settings, click Edit Login Script Send and SH # Login Script Meaning of Each Login Script CommandLogin Script Example 3 Script for Unreliable ISP 2nd ISP backup Modem String Settings Dial-up/Hang-up Settings LAN DHCP Server Chapter 5 - RouteFinder Manager Individual Port OptionsDial-up Retry Options DNS IP Address Chapter 5 - RouteFinder Manager IP Address Pool IP Address Mapping Reservation Routing Settings Static RoutingDelete What is the purpose of the routing table? Routing TablePC 1 WAN Ethernet RF802EW-1 LAN Ethernet WAN Ethernet RF802EW-2 LAN Ethernet PC 2 Filter Settings TCP/IP Service PortPackets Defined by TCP/IP IP Address Enable Client Filter Settings 2. Click Client Filter SettingsPackets defined by User 2. In the Packets defined by User list, select From LAN or From WAN Remote Clients Applies to Remote Access Ports 5. Enter the TCP/UDP Port Number and click Add6. Click Privileged Clients LAN Local Client List Wireless Settings Encryption WEP Device Name and Password Device PasswordRefresh Device List Device Name Save Settings to File Load SettingsTo save your settings to a file Upgrade Firmware To Upgrade your firmware General Diagnostic 1. From the main Manager dialog box, click General Diagnostic3. Record the information if necessary and click OK to exit Chapter 6 - RouteFinder Monitor RouteFinder Monitor Test ConnectionRunning RouteFinder Monitor Chapter 6 - RouteFinder Monitor Terminate Connection Save to File3. Select Disconnect Port 1 or Disconnect Port 4. Click Terminate Connection IP Address/Name Save NowAutosave Overwrite database file Event Messages TCP/IP Tab Device Power Turned On Power-On-TimeTime Tab Total Connection Time Async Port Modem Power Status TabWAN Ethernet Modem Ready Statistics Tab NameTx Bytes Rx Bytes Chapter 7 - LAN Client Settings LAN Client Settings Setting up Remote Access ClientsAccessing a Windows NT Server Chapter 7 - LAN Client Settings Windows 95/98 1. Click Start Settings Control Panel Adding the dial-up adapter NT Server ConnectionWin95 Win98 Adding TCP/IP NT Server Connection Windows NTWindows 95/98/NT WinNT Adding Client for Microsoft Networks NT Server Connection Windows 95/98 Set up Properties of Components NT Server Connection Set Your Primary Network Logon NT Server ConnectionDial-up Adapter Windows 95/98 Chapter 7 - LAN Client Settings Network Client Windows 95/98 Identification Windows 95/98 Chapter 7 - LAN Client Settings Access Windows 95/98 2. Select Share-Level access controlMake Your New Connection NT Server Connection Set Dial-up type NT Server Connection Accessing a Novell Server Dial in to your network NT Server ConnectionAdding the dial-up adapter Novell Server Connection Chapter 7 - LAN Client Settings Adding IPX/SPX Novell Server Connection Set Up Properties of Components Novell Server Connection Adding Client for NetWare Networks Novell Server ConnectionNetwork Client Windows 95/98 Chapter 7 - LAN Client Settings 7. Click Properties Set Your Primary Network Logon Windows 95/98 Set Your Access Control Novell Server Connection Make Your New Connection Novell Server ConnectionSet Dial-up type Novell Server Connection Dial in to your network Novell Server Connection Accessing a Windows NT Server and a Novell NetWare Server Windows 95/98/NT 1. Click Start Settings Control PanelAdding the dial-up adapter Novell/NT Server Connection Adding TCP/IP Novell/NT Server Connection Adding Client for Microsoft Networks Novell/NT Server Connection Adding IPX/SPX Novell/NT Server Connection Adding Client for NetWare Networks Novell/NT Server Connection Set Your Primary Network Logon Novell/NT Server Connection Set Up Properties of Components Novell/NT Server Connection Network Protocol Windows 95/98 2. Click Properties Set Your Access Control 2. Select the Share-Level access control optionMake Your New Connection NT/Novell Server Connection Accessing a Unix Server Set Dial-up type NT/Novell Server ConnectionDial in to your network NT/Novell Server Connection Adding the dial-up adapter Unix Server Connection Chapter 7 - LAN Client Settings Set Up Properties of Components Unix Server Connection Adding TCP/IP Unix Server Connection Make Your New Connection Unix Server Connection Set Dial-up type Unix Server ConnectionDial in to your network Unix Server Connection Make New Connection Windows 2000 only 2. Double-click the Network and Dial-up Connections folder3. Double-click Make New Connection Chapter 8 LAN-to-LAN Settings LAN-to-LAN Settings Setting up LAN-to-LAN RoutingUsing the Find Computer command Setting up a Windows machine to share files Using LMHosts Chapter 9 - Troubleshooting Troubleshooting Common ProblemsChapter 9 - Troubleshooting Problem #1 Chapter 9 - Troubleshooting Problem #3 Problem #4Create a backup of the file c\windows\system\oleaut32.dll Problem #5 Problem #8 After installing my RF802EW, my modem connection seems to be slowerProblem #9 Problem #10 Chapter 10 - Service, Warranty and Technical Support Limited Warranty Chapter 10 - Service, Warranty and Technical SupportAddendum for North American Products Out of Warranty Repair Costs Addendum for International Products Software User License Agreement IMPORTANT - READ BEFORE OPENING THE SOFTWARE PACKAGESINGLE-USER SOFTWARE LICENSE AGREEMENT MULTI-TECH SOFTWARE LICENSE AGREEMENT This Agreement shall be governed by the laws of the State of Minnesota Online Warranty Registration Using emailTechnical Support Contacting Technical Support Ordering Accessories About the InternetEmail info@thesupplynet.com Appendixes Appendix A - Regulatory Compliance Information Class B Statement FCC PartIndustry Canada Appendixes WINIPCFG and IPCONFIG Appendix B - Tools for your RF802EWRouteFinder Monitor PING TRACERT Appendix C - Cabling Diagrams Pin Circuit Signal NameWAN/LAN Cables Serial Cable Glossary D DHCP Dynamic Host Configuration Protocol GlossaryB Baudrate DNS DomainNameSystem ISP Internet Service Provider Glossary IP AddressesISDN TA L LAN Local Area Network NetworkAddress P PacketPort Number Protocol Glossary T TCP/IP Transmission Control Protocol/Internet Protocol U UDP User Datagram Protocol Index Index