Troubleshooting, Common Problems | Multi-Tech Systems RF802EW

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Multi-Tech Systems RF802EW Troubleshooting, Common Problems, Problem #1, Try clicking Refresh Device List, Problem #2

Contents

User Guide Model RF802EW Wireless Router/Access Point Record of Revisions User GuideWireless Router/Access Point PATENTS Chapter 3 - Software Installation and Configuration Chapter 2 - Hardware InstallationChapter 1 - Introduction Chapter 5 - RouteFinder Manager Chapter 9 - Troubleshooting Chapter 8 LAN-to-LAN SettingsChapter 10 - Service, Warranty and Technical Support Index WINIPCFG and IPCONFIG Chapter 1 - Introduction Chapter 1 - Introduction IntroductionThe RouteFinder RF802EW Reset Power 5VDCFront Panel Back Panel Connecting a Local Site to the Internet Connecting a Remote Site via Cable ModemTypical Applications Kernal Wireless SpecificationsAccess Point Power Output Chapter 2 - Hardware Installation Safety Hardware InstallationChapter 2 - Hardware Installation Unpacking the RF802EW Cabling the RouteFinder RF802EW Cabling Chapter 3 - Software Installation and Configuration Software Installation Software Installation and ConfigurationChapter 3 - Software Installation and Configuration RouteFinder Setup Wizard 2. Click Install Software Using RouteFinder Setup Wizard Device IP Address Device MAC Address Device Firmware Version 6. The Setup Wizard Device IP Address dialog box displays 8. The Wireless Settings dialog box displays Chapter 3 - Software Installation and Configuration Password Remote AccessPassword Verification Use Local Client List Use RADIUS Server RADIUS Access Server IP AddressRADIUS Accounting Server IP Address Secret 12. The Setup Wizard DNS IP Address dialog box displays IP Routing NAT Enabled and IP Routing NAT DisabledTelephone Number 14. The Setup Wizard Modem Setting dialog box re-displays 11. The Setup Wizard Modem Settings dialog box displaysSelect your modem and baudrate as described on the following pages Testing your Connection Chapter 4 - Telnet Chapter 4 - Telnet Using Telnet to Configure your RouteFinder WAN Ethernet Settings Router PasswordInternet Access LAN -to- LAN Access Idle Timeout Async Port SettingsLogin script Edit login script Remote Access Port Settings IP Assigned Method Remote AccessAuthentication Method Chapter 4 - Telnet Assign Remote IP Load Default Settings Client Filter SettingsRADIUS Access Server IP Router DNS IP Address Type any key to return to the main menu Diagnostic Chapter 5 - RouteFinder Manager Chapter 5 - RouteFinder Manager RouteFinder Manager General Settings WAN Ethernet Segment 2. Click PPP SettingsAsync Port LAN Ethernet Segment Tel Number IP Routing NAT EnabledExternal Port IP Assign Remote Site an IP Address 3. The Remote Connection Authentication dialog box displays 2. Click Remote Authentication SettingsCallback Settings Allow Remote Dial-In Use Local Setting Remote Connection Authentication SettingsClient Information No Callback Assign a specific IP address for this user Use Radius AuthenticationSecret Confirmed Re-enter your Shared Secret Remote Client Authentication Remote Access SettingsIP Assigned Method for Remote Clients Assign an IP Address Automatically Enable IP Mapping - Virtual Server Baudrate Port Settings Writing a login script for IP Routing Edit Login Script for Remote Access1. From the Port Settings, click Edit Login Script Send and SH Meaning of Each Login Script Command # Login ScriptLogin Script Example 3 Script for Unreliable ISP 2nd ISP backup Dial-up/Hang-up Settings Modem String Settings Chapter 5 - RouteFinder Manager Individual Port Options LAN DHCP ServerDial-up Retry Options DNS IP Address IP Address Mapping Reservation Chapter 5 - RouteFinder Manager IP Address Pool Static Routing Routing SettingsDelete Routing Table What is the purpose of the routing table?PC 1 WAN Ethernet RF802EW-1 LAN Ethernet WAN Ethernet RF802EW-2 LAN Ethernet PC 2 TCP/IP Service Port Filter SettingsPackets Defined by TCP/IP IP Address 2. Click Client Filter Settings Enable Client Filter SettingsPackets defined by User 2. In the Packets defined by User list, select From LAN or From WAN 5. Enter the TCP/UDP Port Number and click Add Remote Clients Applies to Remote Access Ports6. Click Privileged Clients LAN Local Client List Encryption WEP Wireless Settings Device Password Device Name and PasswordRefresh Device List Device Name Load Settings Save Settings to FileTo save your settings to a file To Upgrade your firmware Upgrade Firmware 1. From the main Manager dialog box, click General Diagnostic General Diagnostic3. Record the information if necessary and click OK to exit Chapter 6 - RouteFinder Monitor Test Connection RouteFinder MonitorRunning RouteFinder Monitor Chapter 6 - RouteFinder Monitor Save to File Terminate Connection3. Select Disconnect Port 1 or Disconnect Port 4. Click Terminate Connection Save Now IP Address/NameAutosave Overwrite database file TCP/IP Tab Event Messages Power-On-Time Device Power Turned OnTime Tab Total Connection Time Status Tab Async Port Modem PowerWAN Ethernet Modem Ready Name Statistics TabTx Bytes Rx Bytes Chapter 7 - LAN Client Settings Setting up Remote Access Clients LAN Client SettingsAccessing a Windows NT Server Chapter 7 - LAN Client Settings Adding the dial-up adapter NT Server Connection Windows 95/98 1. Click Start Settings Control PanelWin95 Win98 Windows NT Adding TCP/IP NT Server ConnectionWindows 95/98/NT WinNT Windows 95/98 Adding Client for Microsoft Networks NT Server Connection Set Your Primary Network Logon NT Server Connection Set up Properties of Components NT Server ConnectionDial-up Adapter Windows 95/98 Identification Windows 95/98 Chapter 7 - LAN Client Settings Network Client Windows 95/98 2. Select Share-Level access control Chapter 7 - LAN Client Settings Access Windows 95/98Make Your New Connection NT Server Connection Set Dial-up type NT Server Connection Dial in to your network NT Server Connection Accessing a Novell ServerAdding the dial-up adapter Novell Server Connection 3. Click Add. The Select Network Component Type dialog box opens Adding IPX/SPX Novell Server Connection Adding Client for NetWare Networks Novell Server Connection Set Up Properties of Components Novell Server ConnectionNetwork Client Windows 95/98 Set Your Primary Network Logon Windows 95/98 Chapter 7 - LAN Client Settings 7. Click Properties Make Your New Connection Novell Server Connection Set Your Access Control Novell Server ConnectionSet Dial-up type Novell Server Connection Dial in to your network Novell Server Connection Windows 95/98/NT 1. Click Start Settings Control Panel Accessing a Windows NT Server and a Novell NetWare ServerAdding the dial-up adapter Novell/NT Server Connection Adding TCP/IP Novell/NT Server Connection Adding Client for Microsoft Networks Novell/NT Server Connection Adding IPX/SPX Novell/NT Server Connection Set Your Primary Network Logon Novell/NT Server Connection Adding Client for NetWare Networks Novell/NT Server Connection Set Up Properties of Components Novell/NT Server Connection 2. Click Properties Network Protocol Windows 95/98 2. Select the Share-Level access control option Set Your Access ControlMake Your New Connection NT/Novell Server Connection Set Dial-up type NT/Novell Server Connection Accessing a Unix ServerDial in to your network NT/Novell Server Connection Adding the dial-up adapter Unix Server Connection 3. Click Add. The Select Network Component Type dialog box opens Adding TCP/IP Unix Server Connection Set Up Properties of Components Unix Server Connection Set Dial-up type Unix Server Connection Make Your New Connection Unix Server ConnectionDial in to your network Unix Server Connection 2. Double-click the Network and Dial-up Connections folder Make New Connection Windows 2000 only3. Double-click Make New Connection Chapter 8 LAN-to-LAN Settings Setting up LAN-to-LAN Routing LAN-to-LAN SettingsUsing the Find Computer command Setting up a Windows machine to share files Using LMHosts Chapter 9 - Troubleshooting Common Problems TroubleshootingChapter 9 - Troubleshooting Problem #1 Problem #4 Chapter 9 - Troubleshooting Problem #3Create a backup of the file c\windows\system\oleaut32.dll Problem #5 After installing my RF802EW, my modem connection seems to be slower Problem #8Problem #9 Problem #10 Chapter 10 - Service, Warranty and Technical Support Chapter 10 - Service, Warranty and Technical Support Limited WarrantyAddendum for North American Products Addendum for International Products Out of Warranty Repair Costs IMPORTANT - READ BEFORE OPENING THE SOFTWARE PACKAGE Software User License AgreementSINGLE-USER SOFTWARE LICENSE AGREEMENT MULTI-TECH SOFTWARE LICENSE AGREEMENT This Agreement shall be governed by the laws of the State of Minnesota Using email Online Warranty RegistrationTechnical Support Contacting Technical Support About the Internet Ordering AccessoriesEmail info@thesupplynet.com Appendixes Class B Statement FCC Part Appendix A - Regulatory Compliance InformationIndustry Canada Appendixes Appendix B - Tools for your RF802EW WINIPCFG and IPCONFIGRouteFinder Monitor PING TRACERT Pin Circuit Signal Name Appendix C - Cabling DiagramsWAN/LAN Cables Serial Cable Glossary Glossary D DHCP Dynamic Host Configuration ProtocolB Baudrate DNS DomainNameSystem Glossary IP Addresses ISP Internet Service ProviderISDN TA L LAN Local Area Network P Packet NetworkAddressPort Number Protocol U UDP User Datagram Protocol Glossary T TCP/IP Transmission Control Protocol/Internet Protocol Index Index