TROUBLE SHOOTING
6.1 FAQ
Please refer to the FAQ table below for easy trouble shooting. The table below describes some typical problems and also their solutions. Please check them before calling your DVR dealer.
PROBLEM | SOLUTION |
|
|
No power | Check power cord connection. |
|
|
| Confirm that there is power at the outlet. |
|
|
Not working when pressing any button | Press any key and then enter the password to exit “Key |
| Lock” mode. |
|
|
Timer record is not working | Check if the “RECORD ENABLE” is set to “YES”. |
|
|
No live video | Check camera video cable and connections. |
|
|
| Check monitor video cable and connections. |
|
|
| Confirm the camera is power supplied. |
|
|
| Check the setting of camera lens. |
|
|
No recorded video | Check if the HDD is installed and connected properly |
|
|
DVR keeps rebooting | Users could align the power connector and HDD closely, or |
| change another suitable HDD. |
|
|
Detect HDD fail | Change another HDD for testing. |
|
|
| Change another HDD cable for testing. |
|
|
| Make sure HDD “Master”, “Slave” mode is correctly set. |
|
|
Can’t detect USB | Change another USB |
|
|
When two Seagate’s | Please don’t use 2 Seagate’s |
installed, DVR can’t be turned on | simultaneously. |
successfully. |
|
|
|
Can’t view the DVR over the network with | Update the JAVA program |
a web browser | Update the firmware of the software AP |
|
|
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