Before Calling Service Personnel, Symptoms and Correction

BEFORE CALLING SERVICE PERSONNEL

Check the following guide for the possible cause of a problem before contacting service.

SYMPTOM	CAUSE	CORRECTION

No power	• The power cord is disconnected	• Plug the power cord into the wall outlet
		securely.

The power is on, but the DVD player does • No disc is inserted. not work.

•Insert a disc (Check that the DVD or, audio CD indicator in the DVD display is lit).

No picture	• The TV is not set to receive DVD signal
	output.

•Select the appropriate video input mode on the TV so that the picture from the DVD player appears on the TV screen.

• The video cable is not connected securely.

•Connect the video cable into the jacks securely.

• The connected TV power is turned off.

• Turn on the TV.

No sound	• The equipment connected with the audio
	cable is not set to receive DVD signal
	output.

•Select the correct input mode of the audio receiver so you can listen to the sound from the DVD player.

•The audio cables are not connected securely.

•Connect the audio cable into the jacks securely.

•The power of the equipment connected with the audio cable is turned off.

•Turn on the equipment connected with the audio cable.

•The Digital Audio Output is set to the wrong position.

•Set the Digital Audio Output to the correct position, then turn on the DVD player again by pressing the POWER button.

The playback picture is poor	•	The disc is dirty.	•	Clean the disc.

The DVD player does not start playback	•	No disc is inserted.	•	Insert a disc (Check that the DVD, or audio
				CD indicator in the DVD display is lit).

• An unplayable disc is inserted.

•Insert a playable disc (Check the disc type, color system and Regional code).

• The disc is placed upside down.

•Place the disc with the playback side down.

• The disc is not placed within the guide.

•Place the disc on the disc tray correctly inside the guide.

•	The disc is dirty.	•	Clean the disc.

•	A menu is on the TV screen.	•	Press the SETUP button to turn off the
			menu screen.

• The Rating level is set.

•Cancel the Rating function or change the rating level.

• The remote control is not pointed at the	• Point the remote control at the remote
remote sensor of the DVD player.	sensor of the DVD player.

• The remote control is too far from the	• Operate the remote control within about
DVD player.	23 ft (7 m).

• There is an obstacle in the path of the	• Remove the obstacle.
remote control and the DVD player.

• The batteries in the remote control are	• Replace the batteries with new ones.
exhausted.