ZyXEL Communications P-2602 Problems with the WAN, Troubleshooting the WAN, Internet light is

P-2602H(W)(L)-DxA Series User’s Guide

27.3 Problems with the WAN

Table 127 Troubleshooting the WAN

PROBLEM	CORRECTIVE ACTION
The DSL light is	Check the telephone wire and connections between the ZyXEL Device DSL port
off.	and the wall jack.
	Make sure that the telephone company has checked your phone line and set it up
	for DSL service.
	Reset your DSL line to reinitialize your link to the DSLAM. For details, refer to
	Section 26.2 on page 315.
I cannot get a	The ISP provides the WAN IP address after authenticating you. Authentication
WAN IP address	may be through the user name and password, the MAC address or the host name.
from the ISP. (The	The username and password apply to PPPoE and PPPoA encapsulation only.
INTERNET light is
red.)	Make sure that you have entered the correct Service Type, User Name and
	Password (be sure to use the correct case). Refer to Section 7.5 on page 98.
I cannot access	Make sure the ZyXEL Device is turned on and connected to the network.
the Internet.	Verify your WAN settings. Refer to Chapter 7 on page 93.
	Make sure you entered the correct user name and password.
	If you use PPPoE pass through, make sure that bridge mode is turned on.
The Internet	If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer
connection	to Section 7.5 on page 98.
disconnects.	Contact your ISP.

320 Chapter 27 Troubleshooting