ZyXEL Communications P-2602 manual Problems Accessing the ZyXEL Device, Troubleshooting 321, Url

P-2602H(W)(L)-DxA Series User’s Guide

27.4 Problems Accessing the ZyXEL Device

Table 128 Troubleshooting Accessing Your Device

PROBLEM	CORRECTIVE ACTION
I cannot	The username is “admin”. The default password is “1234”. The Password and
access the	Username fields are case-sensitive. Make sure that you enter the correct password
ZyXEL Device.	and username using the proper casing.
	If you have changed the password and have now forgotten it, you will need to upload
	the default configuration file. This restores all of the factory defaults including the
	password.
I cannot	Make sure that there is not a telnet session running.
access the	Use the ZyXEL Device’s WAN IP address when configuring from the WAN. Refer to
web
	the instructions on checking your WAN connection.
configurator.
	Use the ZyXEL Device’s LAN IP address when configuring from the LAN. Refer to for
	instructions on checking your LAN connection.
	Check that you have enabled web service access. If you have configured a secured
	client IP address, your computer’s IP address must match it. Refer to Chapter 21 on
	page 267 for details.
	Your computer’s and the ZyXEL Device’s IP addresses must be on the same subnet
	for LAN access.
	If you changed the ZyXEL Device’s LAN IP address, then enter the new one as the
	URL.
	See the following section to check that pop-up windows, JavaScripts and Java
	permissions are allowed.
	You may also need to clear your Internet browser’s cache.
	In Internet Explorer, click Tools and then Internet Options to open the Internet
	Options screen.
	In the General tab, click Delete Files. In the pop-up window, select the Delete all
	offline content check box and click OK. Click OK in the Internet Options screen to
	close it.
	If you disconnect your computer from one device and connect it to another device that
	has the same IP address, your computer’s ARP (Address Resolution Protocol) table
	may contain an entry that maps the management IP address to the previous device’s
	MAC address).
	In Windows, use arp -dat the command prompt to delete all entries in your computer’s
	ARP table.
I cannot	Refer to Chapter 21 on page 267 for scenarios when remote management may not be
remotely	possible.
manage the
	Use the ZyXEL Device’s WAN IP address when configuring from the WAN.
ZyXEL Device
from the LAN	Use the ZyXEL Device’s LAN IP address when configuring from the LAN.
or WAN.

27.4.1 Pop-up Windows, JavaScripts and Java Permissions

In order to use the web configurator you need to allow:

•Web browser pop-up windows from your device.

•JavaScripts (enabled by default).

Chapter 27 Troubleshooting 321