■Your ISP may check for your computer's host name. Assign the computer Host Name of your ISP account to your ADSL Modem in the
■Your ISP only allows one MAC address to connect to Internet, and may check for your computer’s MAC address. In this case, inform your ISP that you have bought a new network device, and ask them to use your ADSL Modem’s MAC address.
PPPoE or PPPoA
The PPPoE or PPPoA connection can be debugged as follows:
1.Access the Main Menu of the ADSL Modem’s configuration at http://192.168.1.1.
2.Under the PPP menu you can view the PPP configuration settings depending on your connection type.
3.If the PPP menu shows the PPP connection type as connected, the connection is up and working.
4.If there is no PPP connection listed in the menu, check your connection settings in the main menu.
If you cannot connect after several minutes, you may be using an incorrect Service Name, User Name or Password. There also may be a provisioning problem with your ISP.
Internet Browsing
If your ADSL Modem can obtain an IP address but your computer is unable to load any web pages from the Internet:
■Your computer may not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. Typically your ISP will provide the addresses of one or two DNS servers for your use. If you entered a DNS address during the modem’s configuration, reboot your computer and verify the DNS address. Alternatively, you may configure your computer manually with DNS addresses, as explained in your operating system documentation.
■Your computer may not have the ADSL Modem configured as its TCP/IP gateway.
If your computer obtains its information from the Modem by DHCP, reboot your computer and verify the modem’s address.
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