Troubleshoot with the LEDs | NETGEAR D6200-100NAS guide

D6200 WiFi DSL Modem Router

•Some cable modem service providers require you to use the MAC address of the computer initially registered on the account. You can view the MAC address in the Attached Devices screen.

Troubleshoot with the LEDs

After you turn on power to the WiFi DSL modem router, the following sequence of events should occur:

1.When power is first applied, verify that the Power LED is lit.

2.Verify that the Power LED turns red within a few seconds, indicating that the self-test is running.

3.After approximately 30 seconds, verify the following:

•The Power LED is solid green.

•The Internet LED is lit.

•The Ethernet LED is lit for any local port that is connected to a computer. This LED indicates that a link has been established to the connected device.

The LEDs on the front panel of the WiFi DSL modem router can be used for troubleshooting.

Power LED Is Off or Blinking

•Make sure that the power cord is securely connected to your WiFi DSL modem router and that the power adapter is securely connected to a functioning power outlet.

•Make sure that you are using the power adapter that NETGEAR supplied for this product.

•If the Power LED blinks slowly and continuously, the WiFi DSL modem router firmware is corrupted. This situation can happen if a firmware upgrade is interrupted, or if the WiFi DSL modem router detects a problem with the firmware. If the error persists, you have a hardware problem. For recovery instructions or help with a hardware problem, contact technical support at http://support.netgear.com/general/contact/default.aspx.

Power LED Stays Red

When the WiFi DSL modem router is turned on, the Power LED turns red for about 20 seconds and then turns green. If the LED does not turn green, the WiFi DSL modem router has a problem.

If the Power LED is still red 1 minute after you turn on power to the WiFi DSL modem router:

1.Turn off the power and back on to see if the WiFi DSL modem router recovers.

2.Press and hold the Reset button to return the WiFi DSL modem router to its factory settings.

See Factory Settings on page 153.

Troubleshooting

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NETGEAR D6200-100NAS user manual Troubleshoot with the LEDs, Power LED Is Off or Blinking, Power LED Stays Red

Contents

D6200 WiFi DSL Modem Router Support Trademarks Contents Netgear genie Advanced Home Security Appendix a Supplemental Information Hardware Setup Product Highlights Product Specifications Weee Box contents Hardware Setup Unpack Your New Router Hardware Features Label Adsl line USB port Gigabit Ethernet Power LAN ports AC powerWAN port Reset button Back Panel Power DSL Internet Wireless USB Front Panel D6200 WiFi DSL Modem Router Power On/Off LED D6200 WiFi DSL Modem Router Wireless LED WiFi On/Off button WPS button Side Panel Position Your Wireless Router Adsl Microfilters One-Line Adsl Microfilter Not Included Two-Line Adsl Microfilter IncludedSummary Cable Your D6200 WiFi DSL Modem Router Cable/fiber Modem PowerBrowser Verify the Cabling Get Started with Netgear genie Prepare to Set Up the WiFi DSL Modem Router Types of Logins and AccessWireless Devices and Security Settings Use Standard TCP/IP Properties for Dhcp Netgear genie Setup  To use Netgear genie to set up your WiFi DSL modem routerBrowse to http//routerlogin.net Use Netgear genie after Installation Upgrade WiFi DSL Modem Router Firmware WiFi DSL Modem Router Dashboard Basic Home Screen Add Wireless Devices or Computers to Your Network Wi-Fi Protected Setup WPS MethodManual Method  To connect manually  To use WPS to join the wireless network Netgear genie Basic Settings Internet Basic Settings Internet Setup Screen Fields To view or change ISP information Does Your ISP Require a Login? Answer either yes or no Internet IP Address Attached Devices Basic Wireless Settings Parental Controls Wireless Settings Screen Fields  To view or change basic wireless settings Wireless Network Wireless Security Options Change WPA Security Option and Passphrase  To set up a guest network Guest Networks  To install the genie mobile app Netgear genie App You can use the following QR codes to speed up this process Netgear genie Advanced Home Netgear genie Advanced Home Setup Wizard D6200 WiFi DSL Modem Router WPS Wizard  To use the WPS Wizard Select Advanced WPS WizardSelect either Push Button or PIN Number VPN Wizard  To use the VPN Wizard Select Advanced VPN Wizard D6200 WiFi DSL Modem Router Setup Menu Adsl Setup  To configure Adsl Select Advanced Setup Adsl Settings WAN Setup  To configure the WAN Select Advanced Setup WAN Setup Default DMZ Server Change the MTU Size Common MTU sizes LAN Setup  To change the MTU size Select Advanced Setup WAN Setup LAN Setup Screen Settings  To change the LAN settings Select Advanced Setup LAN Setup Use the WiFi DSL Modem Router as a Dhcp Server Use Router as Dhcp Server  To reserve an IP address Select Advanced Setup LAN Setup Address Reservation To edit or delete a reserved address entry Quality of Service Setup  To configure QoS Select Advanced Setup QoS Setup Click Set Up QoS Rule Add a Priority Rule Priority Policies for Applications and Online Games Priority Policies for Ethernet LAN Ports Priority Policies for MAC Addresses USB Storage ReadySHARE Access USB Drive Requirements File-Sharing Scenarios  To share files with your friends and family Share Large Files over the Internet USB Storage Basic Settings Add or Edit a Network Folder USB Storage Advanced Settings D6200 WiFi DSL Modem Router Media Server Settings Specify Approved USB Devices Access the WiFi DSL Modem Router USB Drive Remotely Using Connect to the USB Drive from a Remote ComputerReadySHARE Cloud Select the Allow only approved devices check box D6200 WiFi DSL Modem Router Click Register Safely Remove a USB Drive ReadySHARE Printer Download the ReadySHARE Printer Utility  To download ReadySHARE Printer Install the Netgear USB Control Center  To install the Netgear USB Control Center Set Up the Netgear USB Control Center D6200 WiFi DSL Modem Router Configure the Netgear USB Control Center  To configure the Netgear USB Control Center Select Tools Configuration Manage USB Print and Scan Jobs Netgear USB Control Center Use the Scan Feature of a Multifunction USB Printer  To launch the Netgear USB Control Center  To use the scan feature of a multifunction USB printer Security Keyword Blocking of Http Traffic Select Advanced Security Block Sites To delete a keyword or domain Click Delete Keyword Firewall Rules  To specify a trusted computer D6200 WiFi DSL Modem Router LAN Users WAN ServersLog Add Custom Services to Allow or Block TCP UDP TCP/UDP Schedule for Firewall Rules Security Event Email Notifications D6200 WiFi DSL Modem Router Administration Upgrade the WiFi DSL Modem Router Firmware View WiFi DSL Modem Router Status Router InformationLAN Port Internet Port Wireless Settings 2.4 GHz and 5 GHz Guest Network 2.4 GHz and 5 GHz Reboot the Router Connection Statistics Connection Status Click Set Interval View VPN Status View Logs of Web Access or Attempted Web Access  To view the logs Select Advanced Administration Logs Manage the Configuration File Back Up Settings Set Password Restore Configuration SettingsDo not interrupt the reboot process Erase  To set up password recovery Diagnostics 105 Advanced Settings Fine -tune your network Advanced Wireless Settings WPS Settings Turn Off Radio By Schedule Wireless Access List Click the Set Up Access List Click Turn Access Control On Wireless Repeating Function WDS Basic Wireless Settings on Wireless Repeating Function Set Up the Base Station Set Up a Repeater Unit  To configure the WiFi DSL modem router as a repeater unitSelect Advanced Advanced Wireless Repeating Function Port Forwarding and Port Triggering Remote Computer Access Basics Port Triggering to Open Incoming Ports Destination port number Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering Set Up Port Forwarding to Local Servers Add a Custom Service Click the Add Custom Service Click Edit Service or Delete ServiceEdit or Delete a Port Forwarding Entry Application Example Making a Local Web Server Public Set Up Port Triggering Universal Plug and Play on 123 Click Add Service Dynamic DNS Select the Use a Dynamic DNS Service check box Static Routes 127 128 Remote Management 130 Universal Plug and Play IPv6 Traffic Meter Click Restart Counter Now 134 Device Mode VPN Policies 136 Add or Edit an Auto VPN Policy 138 IKE Fully Qualified Domain Name. Your domain nameParameters Add or Edit a Manual VPN Policy 141 Troubleshooting Wireless Settings Network SettingsQuick Tips Sequence to Restart Your Network Power LED Is Off or Blinking Power LED Stays RedTroubleshoot with the LEDs Wireless LED Is Off LEDs Never Turn OffInternet or Ethernet Port LEDs Are Off Push N Connect WPS Button Does Not Work Cannot Log In to the Router Cannot Access the Internet Select Administration Router Status Click Connection Status Troubleshoot PPPoETroubleshoot Internet Browsing  To troubleshoot a PPPoE connection Wireless Connectivity Changes Not SavedIncorrect Date or Time Restore the Factory Settings and Password Troubleshoot Your Network Using the Ping UtilityTest the LAN Path to Your Router Test the Path from Your Computer to a Remote Device 152 Factory Settings Supplemental Information 154 Technical Specifications D6200 Router specifications Netgear Dual Band Wireless Regulatory Compliance InformationEurope EU Declaration of Conformity FCC Requirements for Operation in the United States FCC Caution Industry Canada Important Note Radiation Exposure Statement AvertissementInterference Reduction Table Index 160 161 162