NETGEAR D6200-100NAS Diagnose and solve problems

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10

10. Troubleshooting

Diagnose and solve problems

This chapter provides info rmation to h elp yo u diagnose and solve prob lems you might have with

your WiFi DSL modem router. If you do not find the solution here, check the NETGEAR support

site at http://support.netgear.com/general/contact/default.aspx for product and contact

information.

This chapter contains the following sections:

•Quick Tips

•Troubleshoot with the LEDs

•Cannot Log In to the Router

•Cannot Access the Internet

•Changes Not Saved

•Incorrect Date or Time

•Wireless Connectivity

•Restore the Factory Settings and Password

•Troubleshoot Your Network Using the Ping Utility

Contents

Main D6200 WiFi DSL Modem Router Support Trademarks Contents Chapter 1 Hardware Setup Chapter 2 Get Started with NETGEAR genie Chapter 3 NETGEAR genie BASIC Settings Chapter 4 NETGEAR genie ADVANCED Home Chapter 5 USB Storage Chapter 6 ReadySHARE Printer Chapter 7 Security Chapter 8 Administration Chapter 9 Advanced Settings Chapter 10 Troubleshooting Appendix A Supplemental Information Appendix B Notification of Compliance Index Get to know your wireless router Product Highlights Product Specifications Page Unpack Your New Router Hardware Features Label Back Panel Front Panel Table 1. Power On/Off LED D6200 WiFi DSL Modem Router Table 2. DSL LED Table 3. Internet LED Hardware Setup Table 4. Wireless LED Table 5. USB LED Side Panel Position Your Wireless Router ADSL Microfilters One-Line ADSL Microfilter (Not Included) Two-Line ADSL Microfilter (Included) Summary Page Verify the Cabling Connect to the WiFi DSL modem router Prepare to Set Up the WiFi DSL Modem Router Use Standard TCP/IP Properties for DHCP Gather ISP Information Wireless Devices and Security Settings Types of Logins and Access NETGEAR genie Setup Use NETGEAR genie after Installation Upgrade WiFi DSL Modem Router Firmware WiFi DSL Modem Router Dashboard (BASIC Home Screen) Add Wireless Devices or Computers to Your Network Manual Method Wi-Fi Protected Setup (WPS) Method Page Your Internet connection and network Internet Basic Settings Internet Setup Screen Fields Page Attached Devices Parental Controls Basic Wireless Settings Wireless Settings Screen Fields Wireless Network Security Options Settings Wireless Security Options Change WPA Security Option and Passphrase Guest Networks NETGEAR genie App Page Specify custom settings Page Setup Wizard Page WPS Wizard VPN Wizard Page Setup Menu ADSL Setup WAN Setup Default DMZ Server Change the MTU Size LAN Setup LAN Setup Screen Settings LAN TCP/IP Setup Use Router as DHCP Server Address Reservation Use the WiFi DSL Modem Router as a DHCP Server Address Reservation Quality of Service Setup Add a Priority Rule Priority Policies for Applications and Online Games Priority Policies for Ethernet LAN Ports Priority Policies for MAC Addresses Access and configure a USB storage drive USB Drive Requirements ReadySHARE Access File-Sharing Scenarios Share Photos Store Files in a Central Location for Printing Share Large Files over the Internet USB Storage Basic Settings Add or Edit a Network Folder USB Storage Advanced Settings Page Media Server Settings Specify Approved USB Devices Connect to the USB Drive from a Remote Computer Access the WiFi DSL Modem Router USB Drive Remotely Using FTP ReadySHARE Cloud Page Page Safely Remove a USB Drive Access and configure a USB printer Download the ReadySHARE Printer Utility Install the NETGEAR USB Control Center Set Up the NETGEAR USB Control Center Page Configure the NETGEAR USB Control Center Page Manage USB Print and Scan Jobs The NETGEAR USB Control Center Use the Scan Feature of a Multifunction USB Printer Page Keep unwanted content out of your network Keyword Blocking of HTTP Traffic Firewall Rules Page Page Add Custom Services to Allow or Block Schedule for Firewall Rules Security Event Email Notifications Page Manage your network Upgrade the WiFi DSL Modem Router Firmware View WiFi DSL Modem Router Status Page Reboot the Router Connection Statistics Connection Status View VPN Status View Logs of Web Access or Attempted Web Access Manage the Configuration File Back Up Settings Restore Configuration Settings Erase Set Password Page Diagnostics Page Fine-tune your network Advanced Wireless Settings Turn Off Radio By Schedule WPS Settings Wireless Access List Page Wireless Repeating Function (WDS) Wireless Repeating Function Set Up the Base Station Set Up a Repeater Unit Port Forwarding and Port Triggering Remote Computer Access Basics Port Triggering to Open Incoming Ports Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering Set Up Port Forwarding to Local Servers Add a Custom Service Edit or Delete a Port Forwarding Entry Application Example: Making a Local Web Server Public Set Up Port Triggering Page Dynamic DNS Page Static Routes Page Page Remote Management Page Universal Plug and Play IPv6 Traffic Meter Page Device Mode VPN Policies Page Add or Edit an Auto VPN Policy Page Page Add or Edit a Manual VPN Policy Page Diagnose and solve problems Quick Tips Sequence to Restart Your Network Check Ethernet Cable Connections Wireless Settings Network Settings Troubleshoot with the LEDs Power LED Is Off or Blinking Power LED Stays Red LEDs Never Turn Off Internet or Ethernet Port LEDs Are Off Wireless LED Is Off The Push 'N' Connect (WPS) Button Does Not Work Cannot Log In to the Router Cannot Access the Internet Troubleshoot PPPoE Troubleshoot Internet Browsing Changes Not Saved Incorrect Date or Time Wireless Connectivity Restore the Factory Settings and Password Troubleshoot Your Network Using the Ping Utility Test the LAN Path to Your Router Test the Path from Your Computer to a Remote Device Page A Factory settings and technical specifications Factory Settings Supplemental Information Table 10. Factory default settings (continued) Supplemental Information Technical Specifications Table 11. D6200 Router specific a tio n s B B. Notification of Compliance NETGEAR Dual Band - Wireless Regulatory Compliance Information Europe EU Declaration of Conformity FCC Requirements for Operation in the United States FCC Information to User FCC Caution Canadian Department of Communications Radio Interference Regulations Industry Canada Notification of Compliance IMPORTANT NOTE: Radiation Exposure Statement: Caution: NOTE IMPORTANTE: Dclaration d'exposition aux radiations: Avertissement: Interference Reduction Table Index A B C D G H I K L Q R S T U