All LEDs Remain Lit, Power LED Stays Amber | NETGEAR JWNR2000v5

N150 and N300 Wireless Routers

All LEDs Remain Lit

When the router is turned on, the LEDs light for about 10 seconds and then turn off. If all the LEDs stay lit, a fault exists within the router.

If all LEDs are still lit one minute after power-up, try the following:

•Unplug the router’s power adapter cord. Plug it in again and see if the router recovers.

•To return the router to its factory settings, press and hold the Reset button. For more information, see Factory Settings on page 76.

If the error persists, you might have a hardware problem. Contact technical support at www.netgear.com/support.

Power LED Is Off or Blinking

If the Power LED is Off or blinking, try the following:

•Make sure that the power adapter cord is securely connected to your router and securely connected to a functioning power outlet.

•Make sure that you are using the power adapter cord that NETGEAR supplied for this product.

•If the Power LED blinks slowly and continuously, the router firmware is corrupted. This situation can happen if a firmware upgrade is interrupted, or if the router detects a problem with the firmware. If the error persists, you have a hardware problem. For recovery instructions or help with a hardware problem, contact technical support at www.netgear.com/support.

Power LED Stays Amber

When the router is turned on, the Power LED turns amber for about 20 seconds and then turns green. If the LED does not turn green, the router has a problem.

If the Power LED is still amber one minute after you turn on power to the router, try the following:

•Unplug the router’s power adapter cord. Plug it in again and see if the router recovers.

•To return the router to its factory settings, press and hold the Reset button. For more information, see Factory Settings on page 76.

If the error persists, you might have a hardware problem. Contact technical support at www.netgear.com/support.

Internet LEDs Is Off

If the Internet LED does not light, check the following:

Troubleshooting

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NETGEAR JWNR2000v5, WNR2020 All LEDs Remain Lit, Power LED Is Off or Blinking, Power LED Stays Amber, Internet LEDs Is Off

Contents

N150 and N300 Wireless Routers Models Trademarks SupportCompliance Contents Manage Your Network Appendix a Supplemental Information Hardware Setup Back Panel Hardware FeaturesFront Panel LEDs  To position your router  To prepare your router for installationPosition Your Router Cable Your Router  To cable your router Verify the Cabling Connect to the Network Access the Router Wired Connection WiFi Connection To use WPS to connect to the WiFi network  To find and select the WiFi network Netgear genie Automatic Internet Setup Types of LoginsUse a Web Browser to Access the Router  To log in to the router  To use Netgear genie to set up your routerLog In to the Router Connect to the Network and Access the Router Specify Your Internet Settings Select Advanced Setup Wizard Use the Internet Setup Wizard To use the Setup Wizard  To specify the Internet connection settings Manually Set Up the Internet ConnectionSpecify an Internet Connection Without a Login Specify an Internet Connection That Uses a Login  To view or change the basic Internet setup Select Internet Change the MTU Size Select Advanced Setup WAN Setup  To change the MTU size Common MTU sizes Networking View or Change WAN Settings  To view or change the WAN settings Set Up a Default DMZ Server  To change the router’s device name  To set up a default DMZ serverChange the Router’s Device Name Change the LAN TCP/IP Settings Select Advanced Setup LAN Setup To change the LAN TCP/IP settings LAN IP address RIP Version list, select one of the following Specify the IP Addresses that the Router Assigns Reserve LAN IP Addresses Disable the Dhcp Server Feature in the Router To disable the Dhcp server feature in the router  To reserve an IP address  To edit a reserved address entry Use the WPS Wizard for WiFi Connections  To delete a reserved address entry To use the WPS Wizard Select Advanced WPS Wizard Specify Basic WiFi Settings  To specify basic wireless settings Select Wireless Change the WiFi Security Option  To change the WPA settings Select Guest Network Set Up a Guest Network To set up a guest network  To enable or disable the wireless radio Control the Wireless RadioEnable or Disable the Wireless Radio  To set up the wireless schedule Set Up a Wireless ScheduleSelect Advanced Advanced Setup Wireless Settings Set up a Wireless Access List Networking  To specify WPS Settings Specify WPS SettingsWireless Distribution System Select Advanced Advanced Setup Wireless Repeating Function Set Up the Base Station To set up the base station  To configure the router as a repeater Set Up a RepeaterSelect the Enable Wireless Repeating Function check box Complete the Repeater IP Address field Static Routes  To set up a static routeSelect Advanced Advanced Setup Static Routes  To edit a static route  To view devices on the network View Devices Currently on the Network To delete a static route Select Attached Devices  To enable Universal Plug and PlayImprove Network Connections with Universal Plug and Play Select Advanced Advanced Setup UPnP Manage Your Network Select Advanced Administration Firmware Update Update the Router Firmware To check for new firmware and update your router Change the admin Password Recover the admin Password To set the password for the user name admin Select Advanced Administration Set Password Select the Enable Password Recovery check box  To recover your password View Router Status  To view router status and usage informationClick the Advanced tab LAN Port View the Internet Connection Settings  To view the Internet connection settingsDisplay Internet Port Statistics  To display Internet port statistics View the Internet Connection Status  To check the Internet connection status  To change the router Dhcp connection settings Dhcp Connection View Wireless Settings  To change the router PPPoE connection settings To change the router Pptp connection settings  To view the wireless settings View Guest Network Settings  To view the guest network settings Reboot the Router Manage the Configuration File To reboot the router Do not interrupt the reboot process Back Up Settings Restore Configuration Settings To back up the router’s configuration settings Select Advanced Administration Backup Settings Erase Configuration Settings Troubleshooting WiFi Passwords Forgotten PasswordsAdmin Password WiFi Connections  To use a wired connection to view WiFi settings Apply Power to the Router and Check the LEDs  To apply power to the router and check the LEDsChanges Not Saved Troubleshoot with the LEDs Power LED Is Off or Blinking Power LED Stays AmberAll LEDs Remain Lit Internet LEDs Is Off WiFi LED Is Off Cannot Log In to the Router Router Cannot Access the Internet  To check the WAN IP address  To troubleshoot a PPPoE Internet connection Troubleshoot Internet BrowsingTroubleshoot a PPPoE Internet Connection  To ping the router from a computer running Windows Troubleshoot Your Network Using the Ping UtilityTest the LAN Path to Your Router Test the Path from Your Computer to a Remote Device Request timed out Troubleshoot IP Addresses Supplemental Information Factory Settings Router factory default settings Technical Specifications Router specifications