NETGEAR JNR1010V2, JWNR2000v5, JWNR2010v5, WNR2010, WNR2020, WNR614, WNR618

6. Troubleshooting

This chapter provides information to help you diagnose and solve problems you might have with

your router. If you do not find the solution here, visit the NETGEAR support site at

http://support.netgear.com for product and contact information.

This chapter contains the following sections:

•Forgotten Passwords

•WiFi Connections

•Changes Not Saved

•Troubleshoot with the LEDs

•Cannot Log In to the Router

•Troubleshoot IP Addresses

•The Router Cannot Access the Internet

•Troubleshoot Your Network Using the Ping Utility

Contents

Main N150 and N300 Wireless Routers User Manual Models: Page Contents Chapter 1 Hardware Setup Chapter 2 Connect to the Network and Access the Router Chapter 3 Specify Your Internet Settings Chapter 4 Networking Chapter 5 Manage Your Network Chapter 6 Troubleshooting Page Page Hardware Setup N150 and N300 Wireless Routers Hardware Features Front Panel LEDs The router front panel has the following status LEDs. Table 1. Front panel LED descriptions Back Panel Position Your Router Cable Your Router Verify the Cabling Page Connect to the Network Wired Connection WiFi Connection Types of Logins Use a Web Browser to Access the Router NETGEAR genie Automatic Internet Setup Log In to the Router Page Page Use the Internet Setup Wizard Manually Set Up the Internet Connection Specify an Internet Connection Without a Login Specify an Internet Connection That Uses a Login Page Change the MTU Size Page Page Page View or Change WAN Settings Set Up a Default DMZ Server Change the Routers Device Name Change the LAN TCP/IP Settings Page Specify the IP Addresses that the Router Assigns Disable the DHCP Server Feature in the Router Reserve LAN IP Addresses Page Use the WPS Wizard for WiFi Connections Specify Basic WiFi Settings Page Change the WiFi Security Option Set Up a Guest Network Control the Wireless Radio Enable or Disable the Wireless Radio Set Up a Wireless Schedule Set up a Wireless Access List Page Specify WPS Settings Wireless Distribution System Set Up the Base Station Set Up a Repeater Page Static Routes Page View Devices Currently on the Network Improve Network Connections with Universal Plug and Play Page Page Update the Router Firmware Change the admin Password Recover the admin Password Page View Router Status View the Internet Connection Settings Display Internet Port Statistics View the Internet Connection Status DHCP Connection PPPoE Connection PPTP Connection View Wireless Settings View Guest Network Settings Reboot the Router Manage the Configuration File Back Up Settings Restore Configuration Settings Erase Configuration Settings Page Forgotten Passwords admin Password WiFi Passwords WiFi Connections Changes Not Saved Troubleshoot with the LEDs Apply Power to the Router and Check the LEDs All LEDs Remain Lit Power LED Is Off or Blinking Power LED Stays Amber Internet LEDs Is Off WiFi LED Is Off Cannot Log In to the Router The Router Cannot Access the Internet Troubleshoot Internet Browsing Troubleshoot a PPPoE Internet Connection Troubleshoot Your Network Using the Ping Utility Test the LAN Path to Your Router Test the Path from Your Computer to a Remote Device Troubleshoot IP Addresses Page Supplemental Information N150 and N300 Wireless Routers Factory Settings Table 4. Router factory default settings Supplemental Information N150 and N300 Wireless Routers Technical Specifications Table 5. Router specifications Table 4. Router factory default settings (continued)

NETGEAR - page 64

Models: JNR1010V2 JWNR2000v5 JWNR2010v5 WNR2010 WNR2020 WNR614 WNR618