Troubleshooting | NETGEAR WNR618, WNR2020, WNR614, JWNR2010v5

6. Troubleshooting		6
6. Troubleshooting

This chapter provides information to help you diagnose and solve problems you might have with your router. If you do not find the solution here, visit the NETGEAR support site at http://support.netgear.com for product and contact information.

This chapter contains the following sections:

•Forgotten Passwords

•WiFi Connections

•Changes Not Saved

•Troubleshoot with the LEDs

•Cannot Log In to the Router

•Troubleshoot IP Addresses

•The Router Cannot Access the Internet

•Troubleshoot Your Network Using the Ping Utility

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NETGEAR WNR618, WNR2020, WNR614, JWNR2010v5, JWNR2000v5, JNR1010V2 user manual Troubleshooting

Contents

N150 and N300 Wireless Routers Models Compliance SupportTrademarks Contents Manage Your Network Appendix a Supplemental Information Hardware Setup Front Panel LEDs Hardware FeaturesBack Panel Position Your Router  To prepare your router for installation To position your router Cable Your Router  To cable your router Verify the Cabling Connect to the Network Access the Router Wired Connection WiFi Connection To use WPS to connect to the WiFi network  To find and select the WiFi network Use a Web Browser to Access the Router Types of LoginsNetgear genie Automatic Internet Setup Log In to the Router  To use Netgear genie to set up your router To log in to the router Connect to the Network and Access the Router Specify Your Internet Settings  To use the Setup Wizard Use the Internet Setup WizardSelect Advanced Setup Wizard Specify an Internet Connection Without a Login Manually Set Up the Internet Connection To specify the Internet connection settings Specify an Internet Connection That Uses a Login  To view or change the basic Internet setup Select Internet Change the MTU Size Select Advanced Setup WAN Setup  To change the MTU size Common MTU sizes Networking View or Change WAN Settings  To view or change the WAN settings Set Up a Default DMZ Server Change the Router’s Device Name  To set up a default DMZ server To change the router’s device name Change the LAN TCP/IP Settings Select Advanced Setup LAN Setup To change the LAN TCP/IP settings LAN IP address RIP Version list, select one of the following Specify the IP Addresses that the Router Assigns  To disable the Dhcp server feature in the router Disable the Dhcp Server Feature in the RouterReserve LAN IP Addresses  To reserve an IP address  To edit a reserved address entry Use the WPS Wizard for WiFi Connections  To delete a reserved address entry To use the WPS Wizard Select Advanced WPS Wizard Specify Basic WiFi Settings  To specify basic wireless settings Select Wireless Change the WiFi Security Option  To change the WPA settings  To set up a guest network Set Up a Guest NetworkSelect Guest Network Enable or Disable the Wireless Radio Control the Wireless Radio To enable or disable the wireless radio Select Advanced Advanced Setup Wireless Settings Set Up a Wireless Schedule To set up the wireless schedule Set up a Wireless Access List Networking Wireless Distribution System Specify WPS Settings To specify WPS Settings  To set up the base station Set Up the Base StationSelect Advanced Advanced Setup Wireless Repeating Function Select the Enable Wireless Repeating Function check box Set Up a Repeater To configure the router as a repeater Complete the Repeater IP Address field Select Advanced Advanced Setup Static Routes  To set up a static routeStatic Routes  To edit a static route  To delete a static route View Devices Currently on the Network To view devices on the network Improve Network Connections with Universal Plug and Play  To enable Universal Plug and PlaySelect Attached Devices Select Advanced Advanced Setup UPnP Manage Your Network  To check for new firmware and update your router Update the Router FirmwareSelect Advanced Administration Firmware Update Change the admin Password Recover the admin Password To set the password for the user name admin Select Advanced Administration Set Password Select the Enable Password Recovery check box  To recover your password View Router Status  To view router status and usage informationClick the Advanced tab LAN Port View the Internet Connection Settings  To view the Internet connection settingsDisplay Internet Port Statistics  To display Internet port statistics View the Internet Connection Status  To check the Internet connection status  To change the router Dhcp connection settings Dhcp Connection View Wireless Settings  To change the router PPPoE connection settings To change the router Pptp connection settings  To view the wireless settings View Guest Network Settings  To view the guest network settings Reboot the Router Manage the Configuration File To reboot the router Do not interrupt the reboot process Back Up Settings Restore Configuration Settings To back up the router’s configuration settings Select Advanced Administration Backup Settings Erase Configuration Settings Troubleshooting Admin Password Forgotten PasswordsWiFi Passwords WiFi Connections  To use a wired connection to view WiFi settings Apply Power to the Router and Check the LEDs  To apply power to the router and check the LEDsChanges Not Saved Troubleshoot with the LEDs Power LED Is Off or Blinking Power LED Stays AmberAll LEDs Remain Lit Internet LEDs Is Off WiFi LED Is Off Cannot Log In to the Router Router Cannot Access the Internet  To check the WAN IP address Troubleshoot a PPPoE Internet Connection Troubleshoot Internet Browsing To troubleshoot a PPPoE Internet connection Test the LAN Path to Your Router Troubleshoot Your Network Using the Ping Utility To ping the router from a computer running Windows Test the Path from Your Computer to a Remote Device Request timed out Troubleshoot IP Addresses Supplemental Information Factory Settings Router factory default settings Technical Specifications Router specifications

6. Troubleshooting