Router Cannot Access the Internet | NETGEAR WNR2020, WNR618, WNR614

N150 and N300 Wireless Routers

The Router Cannot Access the Internet

If you can log in to your router, but it cannot access the Internet, see if the router can obtain an IP address from your Internet service provider (ISP). Unless your Internet provider assigned you a fixed IP address, your router requests an IP address from the Internet service. You can see if the request was successful using the Router Status screen.

Note: The Setup Wizard can detect your Internet connection during installation, but if the router cannot get a WAN IP address, the Setup Wizard cannot automatically resolve this issue.

If you are attempting to set up your NETGEAR router as a replacement for an ADSL gateway in your network, the router cannot perform many gateway services. For example, the router cannot convert ADSL or cable data into Ethernet networking information. NETGEAR does not support such a configuration.

To check the WAN IP address:

1.Launch a web browser from a computer or wireless device that is connected to the network.

2.Type http://www.routerlogin.net or http://www.routerlogin.com. A login screen displays.

3.Enter the router user name and password.

The user name is admin. The default password is password. The user name and password are case-sensitive.

The BASIC Home screen displays.

4.Click the ADVANCED tab.

The Router Status screen displays.

5.In the Internet Port pane, check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router has not obtained an IP address from your ISP.

For more information about the Internet connection, see View the Internet Connection Status on page 57.

6.If your router cannot obtain an IP address from the ISP, try to force your cable or DSL broadband modem to recognize your new router by restarting your network in this order:

a.Unplug and turn off the cable or DSL broadband modem.

b.Unplug the router.

c.Plug in the cable or DSL broadband modem and turn it on.

d.Wait two minutes.

e.Plug in the router and wait two minutes.

Troubleshooting

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NETGEAR WNR2020, WNR618, WNR614, JWNR2010v5, JWNR2000v5 Router Cannot Access the Internet,  To check the WAN IP address

Contents

N150 and N300 Wireless Routers Models Compliance SupportTrademarks Contents Manage Your Network Appendix a Supplemental Information Hardware Setup Front Panel LEDs Hardware FeaturesBack Panel Position Your Router  To prepare your router for installation To position your router Cable Your Router  To cable your router Verify the Cabling Connect to the Network Access the Router  To use WPS to connect to the WiFi network Wired ConnectionWiFi Connection  To find and select the WiFi network Use a Web Browser to Access the Router Types of LoginsNetgear genie Automatic Internet Setup Log In to the Router  To use Netgear genie to set up your router To log in to the router Connect to the Network and Access the Router Specify Your Internet Settings  To use the Setup Wizard Use the Internet Setup WizardSelect Advanced Setup Wizard Specify an Internet Connection Without a Login Manually Set Up the Internet Connection To specify the Internet connection settings Specify an Internet Connection That Uses a Login  To view or change the basic Internet setup Select Internet Change the MTU Size Select Advanced Setup WAN Setup  To change the MTU size Common MTU sizes Networking View or Change WAN Settings  To view or change the WAN settings Set Up a Default DMZ Server Change the Router’s Device Name  To set up a default DMZ server To change the router’s device name  To change the LAN TCP/IP settings Change the LAN TCP/IP SettingsSelect Advanced Setup LAN Setup LAN IP address RIP Version list, select one of the following Specify the IP Addresses that the Router Assigns  To disable the Dhcp server feature in the router Disable the Dhcp Server Feature in the RouterReserve LAN IP Addresses  To reserve an IP address  To edit a reserved address entry  To use the WPS Wizard Use the WPS Wizard for WiFi Connections To delete a reserved address entry Select Advanced WPS Wizard Specify Basic WiFi Settings  To specify basic wireless settings Select Wireless Change the WiFi Security Option  To change the WPA settings  To set up a guest network Set Up a Guest NetworkSelect Guest Network Enable or Disable the Wireless Radio Control the Wireless Radio To enable or disable the wireless radio Select Advanced Advanced Setup Wireless Settings Set Up a Wireless Schedule To set up the wireless schedule Set up a Wireless Access List Networking Wireless Distribution System Specify WPS Settings To specify WPS Settings  To set up the base station Set Up the Base StationSelect Advanced Advanced Setup Wireless Repeating Function Select the Enable Wireless Repeating Function check box Set Up a Repeater To configure the router as a repeater Complete the Repeater IP Address field Select Advanced Advanced Setup Static Routes  To set up a static routeStatic Routes  To edit a static route  To delete a static route View Devices Currently on the Network To view devices on the network Improve Network Connections with Universal Plug and Play  To enable Universal Plug and PlaySelect Attached Devices Select Advanced Advanced Setup UPnP Manage Your Network  To check for new firmware and update your router Update the Router FirmwareSelect Advanced Administration Firmware Update  To set the password for the user name admin Change the admin PasswordRecover the admin Password Select Advanced Administration Set Password Select the Enable Password Recovery check box  To recover your password Click the Advanced tab View Router Status To view router status and usage information LAN Port Display Internet Port Statistics View the Internet Connection Settings To view the Internet connection settings  To display Internet port statistics View the Internet Connection Status  To check the Internet connection status  To change the router Dhcp connection settings Dhcp Connection  To change the router Pptp connection settings View Wireless Settings To change the router PPPoE connection settings  To view the wireless settings View Guest Network Settings  To view the guest network settings  To reboot the router Reboot the RouterManage the Configuration File Do not interrupt the reboot process  To back up the router’s configuration settings Back Up SettingsRestore Configuration Settings Select Advanced Administration Backup Settings Erase Configuration Settings Troubleshooting Admin Password Forgotten PasswordsWiFi Passwords WiFi Connections  To use a wired connection to view WiFi settings Changes Not Saved Apply Power to the Router and Check the LEDs To apply power to the router and check the LEDs Troubleshoot with the LEDs All LEDs Remain Lit Power LED Is Off or BlinkingPower LED Stays Amber Internet LEDs Is Off WiFi LED Is Off Cannot Log In to the Router Router Cannot Access the Internet  To check the WAN IP address Troubleshoot a PPPoE Internet Connection Troubleshoot Internet Browsing To troubleshoot a PPPoE Internet connection Test the LAN Path to Your Router Troubleshoot Your Network Using the Ping Utility To ping the router from a computer running Windows Test the Path from Your Computer to a Remote Device Request timed out Troubleshoot IP Addresses Supplemental Information Factory Settings Router factory default settings Technical Specifications Router specifications