NETGEAR JNR1010V2, JWNR2000v5, JWNR2010v5, WNR2010, WNR2020, WNR614, WNR618 Cannot Log In to the Router

Troubleshooting

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N150 and N300 Wireless Routers

•Make sure that the Ethernet cable is securely connected to the router Internet port and

the modem.

•Make sure that power is turned on to the connected modem.

•Be sure that you are using the correct cable.

When you connect the router’s Internet port to a cable or DSL broadband modem, use

the cable that was supplied with the cable or DSL broadband modem. This cable can be

a standard straight-through Ethernet cable or an Ethernet crossover cable.

WiFi LED Is Off

If the WiFi LED stays off, check to see if someone disabled the wireless radio or set up a

wireless schedule. For more information about these settings, see Control the Wireless

Radio on page 38. The WiFi LED is lit when the wireless radio is turned on.

Cannot Log In to the Router

If you cannot log in to the router from a computer or wireless device on your local network,

check the following:

1. Make sure that your computer or wireless device is connected to the router’s network.

-For a WiFi connection, select the network and entered its WiFi password.

-For a wired connection, use an Ethernet cable to connect your computer to an

Ethernet LAN port on the router (not the Ethernet Internet port).

2. Launch a web browser and enter www.routerlogin.net.

3. If a login prompt does not display, try the following:

a. Close the browser and launch it again.

b. Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are

using Internet Explorer, click the Refresh button to be sure that the Java applet is

loaded.

c. If you are using a wired connection, check the Ethernet connection between the

computer and the router. One of the router Ethernet LEDs lights to

show that your computer is connected.

4. If the login prompt displays, but you cannot log in, try the following:

a. Make sure that you are using the correct login information.

The user name is admin and the default password is password. Make sure that

Caps Lock is off when you enter this information.

b. If you customized the IP address scheme that the router uses, see Troubleshoot IP

Addresses on page 74.

Contents

Main N150 and N300 Wireless Routers User Manual Models: Page Contents Chapter 1 Hardware Setup Chapter 2 Connect to the Network and Access the Router Chapter 3 Specify Your Internet Settings Chapter 4 Networking Chapter 5 Manage Your Network Chapter 6 Troubleshooting Page Page Hardware Setup N150 and N300 Wireless Routers Hardware Features Front Panel LEDs The router front panel has the following status LEDs. Table 1. Front panel LED descriptions Back Panel Position Your Router Cable Your Router Verify the Cabling Page Connect to the Network Wired Connection WiFi Connection Types of Logins Use a Web Browser to Access the Router NETGEAR genie Automatic Internet Setup Log In to the Router Page Page Use the Internet Setup Wizard Manually Set Up the Internet Connection Specify an Internet Connection Without a Login Specify an Internet Connection That Uses a Login Page Change the MTU Size Page Page Page View or Change WAN Settings Set Up a Default DMZ Server Change the Routers Device Name Change the LAN TCP/IP Settings Page Specify the IP Addresses that the Router Assigns Disable the DHCP Server Feature in the Router Reserve LAN IP Addresses Page Use the WPS Wizard for WiFi Connections Specify Basic WiFi Settings Page Change the WiFi Security Option Set Up a Guest Network Control the Wireless Radio Enable or Disable the Wireless Radio Set Up a Wireless Schedule Set up a Wireless Access List Page Specify WPS Settings Wireless Distribution System Set Up the Base Station Set Up a Repeater Page Static Routes Page View Devices Currently on the Network Improve Network Connections with Universal Plug and Play Page Page Update the Router Firmware Change the admin Password Recover the admin Password Page View Router Status View the Internet Connection Settings Display Internet Port Statistics View the Internet Connection Status DHCP Connection PPPoE Connection PPTP Connection View Wireless Settings View Guest Network Settings Reboot the Router Manage the Configuration File Back Up Settings Restore Configuration Settings Erase Configuration Settings Page Forgotten Passwords admin Password WiFi Passwords WiFi Connections Changes Not Saved Troubleshoot with the LEDs Apply Power to the Router and Check the LEDs All LEDs Remain Lit Power LED Is Off or Blinking Power LED Stays Amber Internet LEDs Is Off WiFi LED Is Off Cannot Log In to the Router The Router Cannot Access the Internet Troubleshoot Internet Browsing Troubleshoot a PPPoE Internet Connection Troubleshoot Your Network Using the Ping Utility Test the LAN Path to Your Router Test the Path from Your Computer to a Remote Device Troubleshoot IP Addresses Page Supplemental Information N150 and N300 Wireless Routers Factory Settings Table 4. Router factory default settings Supplemental Information N150 and N300 Wireless Routers Technical Specifications Table 5. Router specifications Table 4. Router factory default settings (continued)