NETGEAR JNR1010V2, JWNR2000v5, JWNR2010v5, WNR2010, WNR2020, WNR614, WNR618 Troubleshoot IP Addresses

Troubleshooting

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N150 and N300 Wireless Routers

•If your ISP assigned a host name to your computer, enter that host name as the account

name in the Internet Settings screen.

•Your ISP might be rejecting the Ethernet MAC addresses of all but one of your

computers.

Many broadband ISPs restrict access by allowing traffic only from the MAC address of your

broadband modem, but some ISPs additionally restrict access to the MAC address of a

single computer connected to that modem. If this is the case, configure your router to clone or

spoof the MAC address from the authorized computer.

Troubleshoot IP Addresses

By default, the router is set up to automatically assign IP addresses to network clients. The

router’s IP address is 192.168.1.1 unless you changed it. Wired and wirelessly connected

computers must have network IP addresses on the same network as the router. The simplest

way to meet this requirement is to configure each computer to obtain an IP address

automatically using DHCP.

If you customized the IP address settings of your router and you’re having trouble with

network connections, check the following:

•Make sure that your computer’s IP address is on the same subnet as the router. If you are

using the recommended addressing scheme, your computer’s address is in the range of

192.168.1.2 to 192.168.1.254.

If your computer’s IP address is shown as 169.254.x.x, recent versions of Windows and

Mac OS generate and assign an IP address if the computer cannot reach a DHCP server.

These autogenerated addresses are in the range of 169.254.x.x. If your IP address is in

this range, check the connection from the computer to the router, and reboot your

computer.

•If your router’s IP address was changed and you do not know the current IP address,

clear the router’s configuration to factory defaults. This sets the router’s IP address to

192.168.1.1. This procedure is explained in Factory Settings on page 76.

Contents

Main N150 and N300 Wireless Routers User Manual Models: Page Contents Chapter 1 Hardware Setup Chapter 2 Connect to the Network and Access the Router Chapter 3 Specify Your Internet Settings Chapter 4 Networking Chapter 5 Manage Your Network Chapter 6 Troubleshooting Page Page Hardware Setup N150 and N300 Wireless Routers Hardware Features Front Panel LEDs The router front panel has the following status LEDs. Table 1. Front panel LED descriptions Back Panel Position Your Router Cable Your Router Verify the Cabling Page Connect to the Network Wired Connection WiFi Connection Types of Logins Use a Web Browser to Access the Router NETGEAR genie Automatic Internet Setup Log In to the Router Page Page Use the Internet Setup Wizard Manually Set Up the Internet Connection Specify an Internet Connection Without a Login Specify an Internet Connection That Uses a Login Page Change the MTU Size Page Page Page View or Change WAN Settings Set Up a Default DMZ Server Change the Routers Device Name Change the LAN TCP/IP Settings Page Specify the IP Addresses that the Router Assigns Disable the DHCP Server Feature in the Router Reserve LAN IP Addresses Page Use the WPS Wizard for WiFi Connections Specify Basic WiFi Settings Page Change the WiFi Security Option Set Up a Guest Network Control the Wireless Radio Enable or Disable the Wireless Radio Set Up a Wireless Schedule Set up a Wireless Access List Page Specify WPS Settings Wireless Distribution System Set Up the Base Station Set Up a Repeater Page Static Routes Page View Devices Currently on the Network Improve Network Connections with Universal Plug and Play Page Page Update the Router Firmware Change the admin Password Recover the admin Password Page View Router Status View the Internet Connection Settings Display Internet Port Statistics View the Internet Connection Status DHCP Connection PPPoE Connection PPTP Connection View Wireless Settings View Guest Network Settings Reboot the Router Manage the Configuration File Back Up Settings Restore Configuration Settings Erase Configuration Settings Page Forgotten Passwords admin Password WiFi Passwords WiFi Connections Changes Not Saved Troubleshoot with the LEDs Apply Power to the Router and Check the LEDs All LEDs Remain Lit Power LED Is Off or Blinking Power LED Stays Amber Internet LEDs Is Off WiFi LED Is Off Cannot Log In to the Router The Router Cannot Access the Internet Troubleshoot Internet Browsing Troubleshoot a PPPoE Internet Connection Troubleshoot Your Network Using the Ping Utility Test the LAN Path to Your Router Test the Path from Your Computer to a Remote Device Troubleshoot IP Addresses Page Supplemental Information N150 and N300 Wireless Routers Factory Settings Table 4. Router factory default settings Supplemental Information N150 and N300 Wireless Routers Technical Specifications Table 5. Router specifications Table 4. Router factory default settings (continued)