NETGEAR JNR1010V2, JWNR2000v5, JWNR2010v5, WNR2010, WNR2020, WNR614, WNR618 Troubleshoot Your Network Using the Ping Utility

Troubleshooting

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N150 and N300 Wireless Routers

A login screen displays.

3. Enter the router user name and password.

The user name is admin. The default password is password. The user name and

password are case-sensitive.

The BASIC Home screen displays.

4. Click the ADVANCED tab.

The Router Status screen displays.

5. On the Internet Port pane, click the Connection Status button.

For more information, see View the Internet Connection Status on page 57. If the fields

show valid information, including valid IP addresses, your PPPoE connection is up and

working.

If any of the fields show incomplete information, or no valid IP address, you can attempt

to reconnect by clicking the Connect button. The router continues to attempt to connect

indefinitely.

If you cannot connect after several minutes, you might be using an incorrect service name,

user name, or password. There might also be a provisioning problem with your ISP.

Note: Unless you connect manually, the router does not authenticate using

PPPoE until data is transmitted to the network.

Troubleshoot Your Network Using the Ping Utility

Most network devices and routers contain a ping utility that sends an echo request packet to

the designated device. The device then responds with an echo reply. You can troubleshoot a

network by using the ping utility on your computer or workstation.

Test the LAN Path to Your Router

You can ping the router from your computer to verify that the LAN path to your router is set up

correctly.

To ping the router from a computer running Windows:

1. From the Windows toolbar, click the Start button and select Run.

2. In the field provided, type ping followed by the IP address of the router, as in this example:

ping www.routerlogin.net

3. Click the OK button.

You should see a message like this one:

Contents

Main N150 and N300 Wireless Routers User Manual Models: Page Contents Chapter 1 Hardware Setup Chapter 2 Connect to the Network and Access the Router Chapter 3 Specify Your Internet Settings Chapter 4 Networking Chapter 5 Manage Your Network Chapter 6 Troubleshooting Page Page Hardware Setup N150 and N300 Wireless Routers Hardware Features Front Panel LEDs The router front panel has the following status LEDs. Table 1. Front panel LED descriptions Back Panel Position Your Router Cable Your Router Verify the Cabling Page Connect to the Network Wired Connection WiFi Connection Types of Logins Use a Web Browser to Access the Router NETGEAR genie Automatic Internet Setup Log In to the Router Page Page Use the Internet Setup Wizard Manually Set Up the Internet Connection Specify an Internet Connection Without a Login Specify an Internet Connection That Uses a Login Page Change the MTU Size Page Page Page View or Change WAN Settings Set Up a Default DMZ Server Change the Routers Device Name Change the LAN TCP/IP Settings Page Specify the IP Addresses that the Router Assigns Disable the DHCP Server Feature in the Router Reserve LAN IP Addresses Page Use the WPS Wizard for WiFi Connections Specify Basic WiFi Settings Page Change the WiFi Security Option Set Up a Guest Network Control the Wireless Radio Enable or Disable the Wireless Radio Set Up a Wireless Schedule Set up a Wireless Access List Page Specify WPS Settings Wireless Distribution System Set Up the Base Station Set Up a Repeater Page Static Routes Page View Devices Currently on the Network Improve Network Connections with Universal Plug and Play Page Page Update the Router Firmware Change the admin Password Recover the admin Password Page View Router Status View the Internet Connection Settings Display Internet Port Statistics View the Internet Connection Status DHCP Connection PPPoE Connection PPTP Connection View Wireless Settings View Guest Network Settings Reboot the Router Manage the Configuration File Back Up Settings Restore Configuration Settings Erase Configuration Settings Page Forgotten Passwords admin Password WiFi Passwords WiFi Connections Changes Not Saved Troubleshoot with the LEDs Apply Power to the Router and Check the LEDs All LEDs Remain Lit Power LED Is Off or Blinking Power LED Stays Amber Internet LEDs Is Off WiFi LED Is Off Cannot Log In to the Router The Router Cannot Access the Internet Troubleshoot Internet Browsing Troubleshoot a PPPoE Internet Connection Troubleshoot Your Network Using the Ping Utility Test the LAN Path to Your Router Test the Path from Your Computer to a Remote Device Troubleshoot IP Addresses Page Supplemental Information N150 and N300 Wireless Routers Factory Settings Table 4. Router factory default settings Supplemental Information N150 and N300 Wireless Routers Technical Specifications Table 5. Router specifications Table 4. Router factory default settings (continued)