Troubleshooting

Problem

Cause/Solution

A

 

Digital zoom cannot be used.

Digital zoom is set to Off in the setup menu.

123

 

 

Digital zoom is not available in the following

 

 

 

situations.

 

 

 

• When Scene auto selector, Portrait, or

34, 35

 

 

Night portrait is selected for scene mode.

 

 

 

• When smart portrait mode is selected.

47

 

 

• Just before recording a movie (up to 2× can

75

 

 

be applied while recording movies).

 

 

 

• When Multi-shot 16 is selected for the

98

 

 

Continuous setting.

 

 

 

 

 

 

Image mode not available.

Another function that is set now is restricting

105

 

 

Image mode.

 

 

 

 

 

 

No sound when shutter is

• Off is selected for Sound settings>Shutter

124

 

released.

sound in setup menu.

 

 

 

• Continuous, Multi-shot 16 or BSS is

98

 

 

selected for the Continuous setting in

 

 

 

shooting menu.

 

 

 

• d(Sports scene mode) or l(Museum

35, 38

 

 

scene mode) is selected.

 

 

 

• Blink proof is set to On for smart portrait

49

 

 

mode.

 

 

 

• Dmode is selected.

75

 

 

• The speaker is being blocked. Do not cover it.

5, 22

Technical

does not light.

menu.

123

AF-assist illuminator

• Off is selected for AF assist in the setup

 

 

• AF-assist illuminator turns off automatically in

34-39

Notes

 

some scene modes.

 

 

 

 

 

 

 

 

Pictures appear smeared.

Lens is dirty. Clean lens.

135

 

 

 

 

 

Colors are unnatural.

White balance does not match light source.

96

 

 

 

 

 

Randomly spaced bright pixels

Shutter speed too slow or ISO sensitivity is high

 

 

(“noise”) appear in image.

as the subject is dark. Noise can be reduced by:

 

 

 

• Using flash.

28

 

 

• Specifying a lower ISO sensitivity setting.

99

 

 

• Using a scene mode which has noise

34-40

 

 

reduction ability.

 

 

 

 

 

 

145