Customer Service

OEMV FIRMWARE UPGRADES

Firmware upgrades are firmware releases, which increase basic functionality of the receiver from one model to a higher level model type. When available, upgrades may be purchased at a price, which is the difference between the two model types on the current NovAtel GPS Price List plus a nominal service charge.

WINLOAD

Please refer to the OEMV Family Installation and Operation User Manual for instructions on how to use the WinLoad program to upgrade your OEMVcard.

CONTACT INFORMATION

Model upgrades are accomplished through NovAtel authorized dealers.

Contact your local NovAtel dealer first for more information. To locate a dealer in your area or if the problem is not resolved, contact NovAtel Inc. directly using one of the following methods:

Call the NovAtel GPS Hotline at 1-800-NOVATEL (U.S. & Canada), or 403-295-4900 (international)

Fax: 403-295-4901

E-mail:support@novatel.com

Website: http://www.novatel.com

Write: NovAtel Inc., Customer Service Dept., 1120 - 68 Avenue NE, Calgary, AB., Canada, T2E 8S5

Before contacting NovAtel Customer Service regarding software concerns, please do the following:

1.Issue a FRESET command

2.Log the following data to a file on your PC/laptop for 30 minutes

RXSTATUSA

once

BESTPOSA

ontime 1

RXCONFIGA

once

VERSIONA

once

3.Send the file containing the logs to NovAtel Customer Service, using either the NovAtel ftp site at ftp://ftp.novatel.com/incoming or the support@novatel.com e-mail address.

SMART-AG User Manual Rev 2

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Novatel SMART-AG user manual Customer Service, Oemv Firmware Upgrades