Oki 12i manual Software Problems

4 Problem Solving

Software Problems

Software controls printing features. Make sure you have selected the correct printer driver in your software. See your software application documentation for more information.

Symptom: Blank pages appear between printed pages.

Problem: Number of lines per page in software is not equal to number of lines per page of printer.

Solution: Many software packages assume 66 lines per page; your printer default is 60. Adjust software accordingly, or set LINES/Pg in Menu 1 to equal lines per page in software.

Symptom: Cannot get justified right margin with a proportionally spaced font.

Problem: Right justification with proportional fonts is a software feature.

Solution: Check your software manual to see if this feature is supported.

Symptom: Control codes not operating correctly.

Problem: Incorrectly entered control codes.

Solution: Check for confusion of letter l with number 1, letter O with number 0; make sure you are using upper/ lower case correctly; make sure font is specified correctly and is available.

Symptom: Data sent to printer does not print, but DATA message appears.

Problem: A form feed has not been sent.

Solution: Press the ON-LINE button to take the printer off-line, then press the FORM FEED button to eject the final page, or send a form feed command (decimal character 12). If desired, set AUTOEJCT in MENU2.

Symptom: Data is sent to printer, but nothing happens. ON-LINE message appears.

Problem: Wrong interface cable.

Solution: Use correct cable. If using the serial interface, make sure RS232C Serial is selected in the Level 1 menu and RS232C Serial settings in Level 2 menu are correct.

Symptom: Last page of document not printed.

Problem: No form feed provided at end of document.

Solution: Press the ON-LINE button to take the printer off-line, then press the FORM FEED button to eject the final page or send the form feed code (decimal character 12). If desired, set AUTOEJCT in MENU 2.

Symptom: First line on page won’t print.

Problem: Tops of letters extend into unprintable area, so none of them print.

Solution: Set your software to print within the printable area.

Symptom: Parts of control codes are printed at the beginning of documents.

Problem: Command sent is not a true printer command, generally because the ESC character was not sent.

Solution: Before sending control codes through an application, make sure the ESC character can be entered, and is entered properly.

Symptom: Parts of documents are missing at the edges of the printed sheet.

OKIPAGE 12i User’s Guide 45 ➦