4 Problem Solving
MESSAGE: MACRO OVERFLOW
Explanation: Data in the Macro Buffer has overflowed.
Action: Press RECOVER to continue. Decrease Macro size or install more memory.
Controller Errors
MESSAGE: ERROR nn aaaaaaaa
Explanation: Error occurred in controller.
nn= Exception Code. aaaaaaaa = Error Address.
Action: Turn printer off/on to recover. If error continues, contact service.
MESSAGE: ERROR nn
Explanation: Indicates internal error. nn = type of error.
Action: Call Service if turning the power off and on does not clear error.
Interface Errors
MESSAGE: HOST I/F ERROR
Explanation: Error in optional serial I/F. Displayed when parity error,
framing error or overun error is detected.
Action: Press RECOVER to release error. Check protocol of host and printer. Contact service.
Print Quality Problems
Before consulting a service representative regarding a print quality problem, check the table below to see if there is a solution, or something you might have overlooked.
Symptom: Blank sheets printed.
Problem: Image drum cartridge not properly installed.
Solution: Reinstall image drum cartridge.
Problem: Empty or missing toner cartridge.
Solution: Install new toner cartridge.
Symptom: Entire page prints faintly.
Problem: Empty toner cartridge. Pages get fainter when toner is low.
Solution: Install new toner cartridge.
Problem: LED array is dirty.
Solution: Clean LED array. (See Section 3)
Symptom: Page has gray background.
Problem: Static electricity, generally from dry, cotton fiber papers, causes toner to stick to background.
Solution: Change papers to an acceptable laser bond or use a humidifier.
OKIPAGE 12i User’s Guide
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