Troubleshooting—Continued
Can’t control other components
•Make sure that REMOTE MODE is set correctly ( page 9).
•If you are unable to control another component, make sure that you selected an input source.
•If you have connected an
•If it is an Onkyo component, make sure that the
cable and analog audio cable are connected properly. Connecting only an cable won’t work ( page 17).
•With some components, certain buttons may not work as expected, and some may not work at all.
•To control an Onkyo component that’s connected via , point the remote controller at the receiver.
UP-A1 Dock for iPod/iPhone
There’s no sound
•Make sure your iPod/iPhone is actually playing.
•Make sure your iPod/iPhone is inserted properly in the Dock.
•Make sure the
•Make sure the receiver is turned on, the correct input source is selected, and the volume is turned up.
•Make sure the plugs are pushed in all the way.
•Try resetting your iPod/iPhone.
There’s no video
•Make sure that your iPod/iPhone model’s TV OUT setting is set to On.
•Make sure the correct input is selected on your TV or the receiver.
•Some versions of the iPod/iPhone do not output video.
The receiver’s remote controller doesn’t control your iPod/iPhone
•Make sure your iPod/iPhone is properly inserted in the Dock. If your iPod/iPhone is in a case, it may not connect properly to the Dock. Always remove your iPod/iPhone from the case before inserting it into the Dock.
•The iPod/iPhone cannot be operated while it’s displaying the Apple logo.
•Make sure you’ve selected the right remote mode.
•When you use the receiver’s remote controller, point it toward your receiver.
•If you’ve connected the
•If you still can’t control your iPod/iPhone, start playback by pressing your iPod/iPhone model’s Play button. Remote operation should then be possible.
•Try resetting your iPod/iPhone.
•Depending on your iPod/iPhone, some buttons may not work as expected.
The receiver unexpectedly selects your iPod/ iPhone as the input source
•Always pause iPod/iPhone playback before selecting a different input source. If playback is not paused, the Direct Change function may select your iPod/iPhone as the input source by mistake during the transition between tracks.
Recording
Can’t record
•On your recorder, make sure the correct input is selected.
•To prevent signal loops and damage to the receiver, input signals are not fed through to outputs with the same name (e.g., TAPE IN to TAPE OUT, or VCR/ DVR IN to VCR/DVR OUT).
•When the Pure Audio mode is selected, recording is not possible because no video signals are output. Disable the mode before recording.
Zone 2
There’s no sound
•Only components connected to analog inputs can be played in Zone 2.
Music Server and Internet Radio
Can’t access the server or Internet radio
•Check the network connection between the receiver and your router or switch.
•Make sure that your modem and router are properly connected, and make sure they are both turned on.
•Make sure the server is up and running and compatible with the receiver.
•Check the “Network Setup”.
Playback stops while listening to music files on the server
•Make sure your server is compatible with the receiver.
•If you download or copy large files on your computer, playback may be interrupted. Try closing any unused programs, use a more powerful computer, or use a dedicated server.
•If the server is serving large music files to several networked devices simultaneously, the network may become overloaded and playback may be interrupted. Reduce the number of playback devices on the network, upgrade your network, or use a switch instead of a hub.
