Before requesting help

General

PROBLEM

CAUSE AND REMEDY

 

 

I cannot make and receive

The power cord or telephone line cord is not connected. Check the

calls.

connections (see page 10).

 

 

I cannot make calls.

The dialing mode setting is wrong. Check the selector (see page 10).

 

 

The unit does not work.

Disconnect the unit from the telephone line and connect to a known

 

working phone. If the working phone operates properly, call your service

 

center to have the unit repaired. If the working phone does not operate

 

properly, contact your telephone company.

 

 

The unit does not ring.

The ringer volume is set to OFF. Adjust to a suitable level (see page 16).

 

 

The REDIAL/PAUSE button

If this button is pressed during dialing, a pause will be inserted. If this

does not function properly.

button is pressed immediately after obtaining a dial tone, the last number

 

dialed will be redialed.

 

 

During programming, I cannot

Whole or part of the number is the same as another code or ID. Change

enter the activation code or

the number (see pages 34, 35 and 40).

the prohibitor ID.

 

 

 

Fax Transmission

 

PROBLEM

CAUSE AND REMEDY

 

 

The other party complains

If your line has special telephone services such as call waiting, the

that letters on their received

service may have been activated during fax transmission. Connect the

document are distorted.

unit to a line that does not have such services.

 

An extension telephone on the same line is off the hook. Hang up and

 

try again.

 

 

The other party complains

The glass or rollers are dirty. Clean them (see page 55).

that dirty patterns or black

 

lines appear on their received

 

documents.

 

 

 

I cannot make an

Use the overseas transmission mode (see page 33).

international fax call.

Add two pauses at the end of the phone number (see page 30).

 

 

Fax Reception

 

PROBLEM

CAUSE AND REMEDY

 

 

I cannot receive documents

The receive mode is set to the TEL. Set to the EXT. TAM, TEL/FAX or

automatically.

FAX.

 

The time to answer the call may be too long. Decrease the number of

 

rings (see pages 21 and 23).

 

The junk mail prohibitor is set to on (see page 35).

 

 

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