Operations
Fax – receiving
I cannot receive documents.
●The telephone line cord is connected to the “EXT” jack on the unit. Connect to the “LINE” jack (p. 18).
I cannot receive documents automatically.
●The receiving mode is set to TEL mode. Set to FAX ONLY mode (p. 43).
●The time taken to answer the call is too long. Decrease the number of rings of feature #06 (p. 58).
The display shows the following, but faxes are not received.
CONNECTING.....
●The incoming call is not a fax. Change the receiving mode to TEL mode (p. 42).
A blank sheet is ejected.
●The other party placed the document in their fax machine the wrong way. Check with the other party.
A white line or a dirty pattern appears on your recording paper.
●The white plate, scanner glass or lower glass are dirty. Clean them (p.
The printing quality is poor.
●The other party sent a faint document. Ask them to send a clearer copy of the document.
●Some paper has instructions recommending which side to print on. Try turning the paper over.
●You may have used paper with a cotton and/or fibre content that is over 20%, such as letterhead or resume paper.
●The remaining toner is low. Replace the toner cartridge (p. 70).
●We recommend you replace the drum unit every third time you replace the toner cartridge (p. 70). To check the drum life and quality, please print the printer test list (p. 77).
●The toner save mode of feature #79 is on (p. 62).
The other party complains that they cannot send a document.
●The memory is full of received documents due to a lack of recording paper or a recording paper jam. Install paper
(p. 17) or clear the jammed paper (p. 72).
Receiving mode
I cannot select the desired receiving mode.
●If you want to set FAX ONLY mode:
—Press PQto turn on the FAX ON light.
ON
●If you want to set TEL mode:
—Press PQto turn off the FAX ON light.
OFF 
The other party complains that they cannot send a document.
●The unit is not set to FAX ONLY mode. Press PQto turn on the FAX ON light.
Copying
The unit does not make a copy.
●You cannot make a copy during programming. Make the copy after programming or stop programming.
A black line, a white line or a dirty pattern appears on the copied document.
●The white plate, scanner glass or lower glass are dirty. Clean them (p.
67
