Operations
When a function does not work, check here!
General
I cannot make and receive calls.
●The power cord or telephone line cord is not connected. Check the connections (p. 18).
●If you used a splitter to connect the unit, remove the splitter and connect the unit to the wall jack directly. If the unit operates properly, check the splitter.
I cannot make calls.
●The dialling mode setting is wrong. Change the setting of feature #13 (p. 59). (Australian users only)
The unit does not work.
●Disconnect the unit from the telephone line and connect the line to a known working telephone. If the working telephone operates properly, contact our service personnel to have the unit repaired. If the working telephone does not operate properly, contact your telephone company.
The unit does not ring.
●The ringer volume is set to off. Adjust it (p. 23).
The other party complains they only hear a fax tone and cannot talk.
●FAX ONLY mode is set. Tell the other party the number is only used for faxes.
●Change to TEL mode (p. 42).
The RSbutton does not function properly.
●If this button is pressed during dialling, a pause will be inserted. If pressed immediately after a dial tone is obtained, the last number dialled will be redialled.
During programming, I cannot enter the code or ID number.
●All or part of the numbers are the same. Change the number of features #12 (p. 59) and #41 (p. 61).
The unit beeps.
●Recording paper has run out. Press {to stop the beeps and install paper.
Fax – sending
I cannot send documents.
●The telephone line cord is connected to the “EXT” jack on the unit. Connect to the “LINE” jack (p. 18).
●The other party’s fax machine is busy or has run out of recording paper. Try again.
●The other party’s machine is not a facsimile. Check with the other party.
●The other party’s fax machine rings too many times. Send the fax manually (p. 32, 33).
The other party complains that letters on their received document are distorted or not clear.
●If your line has special telephone services such as call waiting, the service may have been activated during fax transmission.
Connect the unit to a line that does not have these services.
●The extension telephone on the same line is off the hook. Hang up the extension telephone and try again.
●Try copying the document. If the copied image is clear, there may be something wrong with the other party’s machine.
The other party complains that dirty patterns or black lines appear on their received document.
●The white plate or scanner glass is dirty. Clean them (p. 74).
I cannot send a fax overseas.
●Use the overseas transmission mode of feature #23 (p. 60).
●Add two pauses at the end of the telephone number or dial manually.
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