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Panasonic CM0610MJ0-CD, KX-FLM661, KX-FLM671, PNQX2904ZA 12.3 When a function does not work

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12. Help

66 For assistance, please visit http://www.panasonic.com/help

Troubleshooting

12.3 When a function does not work

12.3.1 General

Problem Cause & Solution

The unit does not work. LCheck the connections (page 17, 24).

I cannot adjust the volume or

display items stored in one-

touch dial and navigator

directory.

LThe unit is set to the scan mode or copy mode. Press {Fax} to switch

modes. If you still have this problem, contact our service personnel.

A printing error is displayed

while using PC FAX and

Remote Control.

LThe printer driver is used for PC FAX and Remote Control. Transmission

errors will be displayed as printing errors.

Multi-Function Station does

not work properly.

LIf you connect the USB cable to a USB hub, connect it to the USB port of

your computer directly.

LMake sure you have installed the latest Service Pack available for the

version of Windows installed on your computer. See the Microsoft web site

for details.

LIf you have any other multifunction software installed on your computer,

uninstall it.

LCheck that your computer has enough memory and hard disk space. If your

computer warns that there is insufficient memory, close other applications.

If there is not enough space on the hard disk, delete unnecessary files.

LUninstall Multi-Function Station once, and re-install it.

I cannot install or uninstall

Multi-Function Station.

LSome of the files needed to install or uninstall Multi-Function Station may be

corrupted. Use the MfsCleaner utility (found on the supplied CD-ROM) to

solve the problem.

1. Insert the supplied CD-ROM into your CD-ROM drive.

LThe setup program will start automati cally.

2. [Tools ] i [Cleanup Tool]

LThe [MfsCleaner] window will appear.

3. Click [Clean], then click [Yes] to restart the computer.

Note:

LTo install Multi-Function Station again, see page 23.

I cannot view the operating

instructions using Multi-

Function Station.

LInstall the operating instructions to your computer beforehand (page 25).

I cannot find the unit in the

[Target Device] or [Device

Select] dialog box when

operating the following

functions.

–Scanning

–Remote Control

–PC FAX

–Device Monitor

LThe printer driver has not been installed. Install it on your computer (page

23).

Contents

Main Page Important Information For your safety For best performance Important Information Illegal copies Table of Contents 1. Introduction and Installation Accessories Finding the Controls Installation 2. Preparation Page 1.1 Supplied accessories 1.2 Accessory information 1.3 Button descriptions R AC A 1.4 Overview 1 9k j 67 8 1.5 Toner cartridge and drum unit 1 2 A B FDE C Page 12 9 5 1.6 Paper tray and paper tray cover 1 2 k 4 3 1.7 Paper stacker Page 1.10 Recording paper 1 3 2 Page 2.1 Connections j 2.2 Dialing mode 2.3 Selecting the operation mode (Fax/Copy/Scan) 2.4 Setting the original 128 mm 4 mm (5/32") 4 mm (5/32") 4 mm (5/32") ") 2.5 Help function {Fax} 1 2 2.6 Adjusting the volume {V}{^} {Set} 2.7 Date and time 1 2 3 4 2.8 Your logo 2.9 Your fax number {Flash} {Stop} 1 2 2.11 Installing Multi-Function Station 2.11.1 Required computer environment 24 2.11.2 Installing Multi-Function Station on a computer 1 2 3 2.12 Starting Multi-Function Station Page 3.1 Printing from Windows applications 1 2 3 4 3.1.1 Printing on special media Page 4. Scanner 4.1 Scanning from the unit (Push Scan) Station keys 4.1.1 Scan to Multi-Function Viewer 3 5 4. Scanner 4.1.4 Scan to OCR 3 5 4.2 Scanning from a computer (Pull Scan) 5. Copier 5.1 Making a copy {Auto Answer} 1 2 3 4 5 5.2 More copying features 5.2.1 Zoom copy (enlargement / reduction) 2 3 4 5 6 Page 6.1 Storing items for the one- touch dial feature and navigator directory 6.2 Making a phone call using one-touch dial feature or navigator directory Page 7.1 Sending a fax manually 1 2 3 4 5 6 {Redial} {Monitor} {Resolution} 7.2 Sending a fax using one- touch dial feature and navigator directory 2 3 4 7.3 Broadcast transmission 7.4 Sending a computer document as a fax message from your computer 1 2 3 4 5 6 7.6 Receiving a fax manually Auto answer OFF 7.6.1 Activating TEL mode 7.7 Using the unit with an answering machine 7.7.1 Setting up the unit and an answering machine 1 2 3 4 5 7.8 Junk fax prohibitor (preventing fax reception from undesired callers) 7.8.1 Activating the junk fax prohibitor 1 2 3 7.8.2 Storing undesired callers 1 7.9 Receiving a fax on your computer 1 2 3 8. Caller ID 8.1 Caller ID service 3 8.1.1 How Caller ID is displayed 8.2 Viewing and calling back using caller information 1 2 8.4 Storing caller information 9. Distinctive Ring 9.1 Distinctive Ring service 9.2 Using two or more phone numbers on a single telephone line 9.2.1 Activating the Distinctive Ring feature 1 2 3 9.3 Using three or more phone numbers on a single telephone line 10.1 Programming 1 2 3 4 5 10.2 Basic features Page Page 10.3 Fax features Page Page 10.4 Copy features 10.5 PC print features 10.6 Scan features 10.7 LAN features (KX-FLM671 only) Page 10.8 Network features (KX-FLM671, LAN connection only) 11. Useful Information 11.1 Character entry 11.2 Status of the unit 11.2.1 Using Remote Control 1 2 11.3 Canceling the operations 12.1 Report messages 12.2 Display messages Page 66 12.3 When a function does not work 12.3.1 General 12.3.2 Printing problems ABC 12.3.3 Scanner 68 12.3.4 Copier 12.3.5 Fax Page Page 12.3.6 Network (KX-FLM671, LAN connection only) 72 12.3.7 Using an answering machine 12.3.8 If a power failure occurs 1 2 3 12.3.10 Notice for KX-MB200/KX-MB700/KX-FLB880 series users 1 2 3 4 13.1 Recording paper jam Page Page 13.2 Document jams sending 14. Cleaning 14.1 Cleaning the inside of the unit 1 2 3 4 Page 15.1 Reference lists and reports 1 3 2 15.2 Specifications Page Page 15.3 Information of copyrights and licenses (KX-FLM671 only) Page Page Page Page Page Page 16. Index 16.1 Index 16. Index