12. Help
69
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The other party complains
that received documents are
too dark and cannot be read.
LYou used a colored paper as a document. Change the contrast (page 33)
and make a lighter copy of the document, using “TEXT” resolution (page
33), and try again.
I cannot receive documents. LThe telephone line cord is connected to the [EXT] jack on the unit. Connect
to the [LINE] jack (page 17).
LYou may have subscribed to a voice mail service due to service packs
offered by your telephone company. Fax reception may not be possible
when voice mail is activated so we recommend you to:
– contact your telephone company and request to deactivate voice mail
service, or
– subscribe to a Distinctive Ring service (page 48).
LFeature #442 is activated and the received fax documents are automatically
transferred to the computer. View the received documents using the
computer (page 45).
I cannot receive documents
automatically.
LThe receiving mode is set to TEL mode. Set to FAX ONLY mode. Press
{Auto Answer} repeatedly to turn ON the {Auto An swer} light.
LThe time taken to answer the call is too long. Decrease the number of rings
before the unit answers a call (feature #210 on page 51).
LMake sure that the Distinctive Ring of feature #430 is set properly (page 48).
If you do not subscribe to the Distinctive Ring service offered by your local
telephone company, this feature should be OFF.
The display shows
“CONNECTING.....”, but
faxes are not received.
LThe incoming call is not a fax. Change the receiving mode to TEL mode.
Press {Auto Answer} repeatedly to turn OFF the {Auto An swer} light.
The printing quality of the
received documents is poor.
LIf documents can be copied properly, the unit is working normally. The other
party may have sent a faint document or there may be something wrong
with the other party’s machine. Ask them to send a clearer copy of the
document or to check their fax machine.
LIf documents can not be copied properly, refer to “12.3.2 Printing problems”,
page 67.
The other party complains
that they cannot send a
document.
LThe memory is full of received documents due to a lack of recording paper
or a recording paper jam. Install paper (page 15) or remove the jammed
paper (page 74).
LIf feature #442 is set to “ALWAYS” (page 55), check the connection between
the computer and the unit.
LThe unit is not in FAX ONLY mode. Press {Auto Answer} repeatedly to turn
ON the {Auto Answer} light.
I cannot select the desired
receiving mode.
LIf you want to set FAX ONLY mode:
– press {Auto Answer} repeatedly to turn ON the {Auto Answer} light.
LIf you want to set TEL mode:
– press {Auto Answer} repeatedly to turn OFF the {Auto Answer} light.
LThe Distinctive Ring of feature #430 is activated (page 48).
When an extension telephone
is connected, I cannot receive
documents by pressing
{*}{#}{9}.
LYou must set remote fax activation to ON (feature #434 on page 54)
beforehand.
LPress {*}{#}{9} firmly.
LYou may have changed the remote fax activation code from {*}{#}{9}
(default setting). Verify the remote fax activation code (feature #434 on page
54).
Problem Cause & Solution