When a function does not work, check here | Panasonic KX-FP215

9. Help

Display	Cause & Solution
“MODEM ERROR”	L There is something wrong with the unit’s modem. Contact our service
	personnel.
“NO FAX REPLY”	L The other party’s fax machine is busy or has run out of recording paper. Try
	again.
“OPEN CABINET CHECK FILM	L Please use genuine Panasonic replacement film (page 8).
SLACK”	L The ink film is slack. Tighten it (see step 5 on page 11).
“OPEN CABINET CHECK FILM	L The fax machine is positioned near appliances such as TVs or speakers
TYPE”	which generate an intense magnetic field.
“PAPER JAMMED”	L A recording paper jam occurred. Remove the jammed paper (page 49).
	L You forced the recording paper into the paper tray too strongly. Remove all
	of the installed paper, and re-install it gently.

“PHONEBOOK FULL”	L There is no space to store new items in the phonebook. Erase unnecessary
	items (page 19).
“PLEASE WAIT”	L The unit is checking that there is no slack or crease in the ink film. Wait for
	a moment while the check is completed.
“RECORDING ERROR”	L The greeting message or memo message you recorded was under 1
	second long. Record a longer message.
“REDIAL TIME OUT”	L The other party’s fax machine is busy or has run out of recording paper. Try
	again.
“REMOVE DOCUMENT”	L The document is jammed. Remove the jammed document (page 50).
	L Press {STOP} to eject the jammed paper.
“TRANSMIT ERROR”	L A transmission error occurred. Try again.
	L If you send a fax overseas, try the following:
	– Use the overseas transmission mode (feature #23 on page 38).
	– Add 2 pauses at the end of the telephone number or dial manually.

“UNIT OVERHEATED”	L The unit is too hot. Stop using the unit for a while and let the unit cool down.

9.3 When a function does not work, check here

9.3.1 Initial settings

Problem	Cause & Solution
I cannot hear a dial tone.	L If you used a splitter/coupler to connect the unit, remove the splitter/coupler
	and connect the unit to the wall jack directly. If the unit operates properly,
	check the splitter/coupler.
	L Disconnect the unit from the telephone line and connect a known working
	telephone. If the working telephone operates properly, contact our service
	personnel to have the unit repaired. If the working telephone does not
	operate properly, contact your telephone company.
	L The power cord or telephone line cord is not connected. Check the
	connections.
	L If you have connected the fax machine through a computer modem,
	connect the fax machine directly to a telephone line jack.

I cannot make calls.	L The dialing mode setting may be wrong. Change the setting (feature #13 on
	page 37).

The unit does not work.	L Check the connections (page 14).

The unit does not ring.	L The ringer volume is turned OFF. Adjust it (page 16).

44	For assistance, please visit http://www.panasonic.com/help

Image 44

Panasonic KX-FP215 operating instructions When a function does not work, check here, Initial settings

Contents

Operating Instructions Things you should keep a record Energy Star Copyright Important safety instructions InstallationFor best performance Shock and/or excessive heat resulting in a fire Routine care Included accessories Accessory information Connections Quick SetupAdjusting volume Programming Basic features Advanced features 11.5 Customer Services directory 11.3 FCC and Other Information11.4 Rico Included accessories Accessory informationTo place an order online for customers in the U.S.A. only To place an order by fax Fax 800 Button descriptions Removing the shipping tape OverviewInk film Correct Incorrect Handset cord Paper trayPaper support Connect the handset cord CorrectSlant Remove all of the installed paper before adding paperRecording paper Using surge protectors Connections Quick Setup Help functionSET Menu Stop SET iMENU Adjusting volume Date and timeM01/D01/Y09 Time 1200AM M08/D10/Y09 Time 1015AM Your logo SET MuteMenu Stop To select characters with the dial keypad Keypad Characters Your fax number SET FlashMenu i#03 iSET NO.= Making a phone call using the phonebook Editing a stored itemErasing a stored item One touch dial Caller ID service Making a call using a one touch dial KeyTo confirm caller information using the Caller ID list Erasing a one touch dial assignment Caller ID number auto edit feature Symbols and operations for caller informationTurning on the Caller ID number auto edit feature Viewing and calling back Erasing specific caller information Menu iSET iSET Sending a fax manually Help SET FAX Start Stop SP-PHONE Redial Sending a fax using Phonebook and one touch dial Document requirements Broadcast transmission Programming items into the broadcast memoryAdding a new item into the broadcast memory Erasing a stored item from the broadcast memory Selecting the way to use your fax machine Use only as a fax FAX only modeUse mostly as a telephone TEL mode Activating TEL mode Activating FAX only modeReceiving a fax manually Auto answer OFF Receiving a fax automatically Auto answer on Changing the ring count in TAM/FAX mode Receiving a voice message and fax document in one call SET iMENU Ring pattern Selection Programming the ring pattern assigned for faxSET iMENU How phone calls and faxes are received More copying features Making a copy Example Making 2 copies of a 4-page original document Collated pages Uncollated pages Recording your greeting message Erasing your recorded greeting messageMIC Erase SET Stop Greeting Check Greeting REC Greeting REC iSET L a long beep will sound Useful features during playback Listening to recorded messagesLeaving a message for others or yourself To play back messages Summary of remote operation Remote operation using remote commandsOperating from a remote location To exit programming, press Menu ProgrammingMenu Basic features DIST. RingTEL only FAX only Advanced features Darker Feature Feature code Selection Changing the fax Setting the memorySetting friendly Setting the fax voice 600ms 400ms300ms 250ms Error messages Reports Upplies Error messages DisplayDisplay Cause & Solution When a function does not work, check here Initial settings General Fax receiving CONNECTING....., butFax sending Copying If a power failure occurs Answering machine Display will show the following When the recording paper has jammed in the unitRecording paper jams When the recording paper was not fed into the unit properly Document jams Do not use paper products, such as paper towels or tissues Thermal head cleaning Specifications Reference lists and reports ITU-T No Test Chart Recording paper specifications Recording paper sizeRecording paper weight Accuracy of the clock is approximately ±60 seconds a month FCC and Other Information Compliance with TIA-1083 standard Limited Warranty United States and Puerto Rico Panasonic Facsimile/Multi-Function Product Limited Warranty Customer Services directory Customer Services Directory United States and Puerto Rico Index Power failureProgramming Quick scan Feature #34 23 Setup List No Extra Cost Panasonic Corporation of North America