Panasonic KX-FP215 operating instructions No Extra Cost, Panasonic Corporation of North America

Panasonic OFFICE ADVANTAGE PROGRAM

Free peace of mind, direct from Panasonic

NO EXTRA COST

■Covered during the period of limited warranty1: parts, labor, and toll-free help line2

■Free replacement3 and repair program

The Panasonic Office Advantage Consumer Service Program.

Panasonic knows that if your unit is not up and running, neither is your business. That’s why we created the Panasonic Office Advantage Program. Included at no extra cost with the purchase of a new and unused Panasonic unit, the Office Advantage Program can provide a free replacement unit3 if your original unit is in need of repair.

Here’s how it works:

1.If you have a problem with your unit that you purchased new and unused while it is covered by the period of limited warranty1, call our toll-free help-line at 1-800-211-PANA (7262)2.

2.Talk to one of our technical experts to troubleshoot your problem over the phone.

3.If repairs are necessary and you are entitled to service under

the terms and conditions of the limited warranty5, we will send a refurbished4 replacement unit to you.

A second option available under our limited warranty1 is to mail-in your unit to one of our Authorized Independent Service centers, where the unit will be repaired and returned to you.

Instructions:

If you choose to receive a replacement unit under the Office Advantage Program, Panasonic will provide a replacement unit which will be completely refurbished, quality-tested by Panasonic technicians and individually hand-inspected before it is shipped to you. You will keep the replacement unit and send the original unit to us in the replacement unit’s box within 10 days upon delivery to avoid unnecessary charges. You need to contact the courier to pick up the unit at no charge to you, should it be determined that you are entitled to warranty service. The original unit must be properly packaged in the same manner as the replacement unit, utilizing the packing materials provided. Damage due to improper or inadequate packing will be charged to you as an out-of-warranty cost.

Requirements:

You must give our technicians a valid credit card number (Discover, VISA, Master Card, or American Express/Optima). The proof-of-purchase must be faxed to 1-888-412-9991 to determine if the unit is under Limited Warranty. Product that is not returned to Panasonic by 10 business days after shipment of the replacement product will be charged to your credit card account at Panasonic’s Suggested Retail Price (see dealer for details). If your original unit is not eligible for warranty service, your card will be charged for the non-warranty repair of the unit at Panasonic’s current rate for parts and labor and for any shipping charges associated with this program. If you do not wish to pay out-of-warranty repair costs, you will be responsible for returning the replacement unit to Panasonic and for paying all shipping charges associated with this program

including the delivery of the replacement product to you, shipment of the problem unit to Panasonic, shipment of the replacement unit back to Panasonic and the return of your original unit back to you. Credit status will be verified prior to sending the replacement product.

1.See Limited Warranty page for more information.

2.If the Limited Warranty1 has expired, contact our Continued Services Technical Support Line at 1-800-435-7329, for fee based technical support. A credit card will be used to charge this fee.

3.Replacement unit is refurbished.

4.Panasonic reserves the right to send a refurbished unit. Accessories and consumables are not included.

5.Replacement program is only available in the 50 United States and is subject to termination at any time without advance notice. All terms stated in the Limited Warranty apply to this program. Please see Limited Warranty coverage page for more information.

Panasonic Corporation of North America

One Panasonic Way, Secaucus, New Jersey 07094

PNQX1896ZA CM1208CK0 PNQX1896ZA CM1208CK0