9. Help
Problem | Cause & Solution | ||
A black line, white line or | L The scanner glass or rollers are dirty with correction fluid, etc. Clean them | ||
smudge appears on the | (page 51). Please do not insert a document before correction fluid has dried | ||
copied document. | completely. | ||
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The copied image is | L Adjust the width of the document guides to fit the actual size of the | ||
distorted. | document. | ||
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The printing quality is poor. | Please do not reuse the ink film! | ||
| Original | Please use genuine Panasonic replacement film. Refer to page 8 for further | |
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| L The thermal head is dirty. Clean it (page 52). |
| ABC |
| L Some paper has instructions recommending which side to print on. Try |
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| turning the recording paper over. |
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| Copy | L You may have used paper with a cotton and/or fiber content that is over | |
| 20%, such as letterhead or resume paper. We recommend smooth paper | ||
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| such as “Hammermill Jet Print” for clearer printing. |
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Documents or recording | L Clean the document feeder rollers, recording paper feeder and rubber flap | ||
paper frequently misfeed. | (page 51). | ||
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9.3.6 Answering machine |
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Problem | Cause & Solution | ||
I cannot listen to messages | L Press the remote operation ID (code) correctly and firmly (feature #11 on | ||
from a remote location. | page 37). | ||
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| L The unit is not in TAM/FAX mode. Change to TAM/FAX mode (page 35). |
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The other party complains | L You may have subscribed to a voice mail service due to service packs | ||
that they cannot leave a voice | offered by your telephone company. Fax and voice message reception may | ||
message. | not be possible when voice mail is activated so we recommend you to: | ||
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| – contact your telephone company and request to deactivate voice mail |
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| service, or |
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| – subscribe to a Distinctive Ring service (page 30). |
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| L The recording time is set to “GREETING ONLY”. Select “1 MINUTE”, “2 |
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| MINUTES” or “3 MINUTES” (feature #10 on page 37). |
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| L The memory is full. Erase unnecessary messages (page 34). |
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| L Make sure there is no other answering machine connected on the same |
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| line. |
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Caller ID information does not | L The caller information will not be displayed if a message is recorded by | ||
display during message | using {MEMO} (page 34). | ||
playback. |
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9.3.7 If a power failure occurs
LThe unit will not function.
LThe unit is not designed for making emergency telephone calls when the power fails. Alternative arrangements
should be made for access to emergency services.
LFax transmission and reception will be interrupted.
LIf delayed transmission (feature #25 on page 38) is programmed and a power failure prevents the document from
being sent at the set time, the document will be sent after power is restored.
LIf any fax documents are stored in the memory, they will be lost. When power is restored, a power down report will be printed stating which documents in memory have been erased.
48 | For assistance, please visit http://www.panasonic.com/help |
