Useful Information

Problem

 

Cause/solution

Caller information is

 

L Depending on your service provider/telephone

displayed or announced

 

company, the unit may display or announce the

late.

 

caller’s information at the 2nd ring or later.

 

 

L Move closer to the base unit.

The caller list/incoming

 

L The Caller ID number auto edit feature is turned

phone numbers are not

 

off. Turn it on and try again (page 22).

edited automatically.

 

L You need to call back the edited number to

 

 

activate Caller ID number auto edit.

I cannot dial the phone

 

L The phone number you dialed might have been

number edited in the caller

 

edited incorrectly (for example, the long distance

list.

 

“1” or the area code is missing). Edit the phone

 

 

number with another pattern (page 29).

Time on the unit has

 

L Incorrect time information from incoming Caller ID

shifted.

 

changes the time. Set the time adjustment to

 

 

Manual(off) (page 24).

The 2nd caller’s

 

L In order to use Caller ID, call waiting, or Call

information is not

 

Waiting Caller ID (CWID), you must first contact

displayed during an

 

your service provider/telephone company and

outside call.

 

subscribe to the desired service.

 

 

After subscribing, you may need to contact your

 

 

service provider/telephone company again to

 

 

activate this specific service, even if you already

 

 

subscribed to both Caller ID and Call Waiting with

 

 

Caller ID services (CWID).

*1 KX-TG6441 series: page 3

 

 

 

 

Answering system

 

 

 

 

Problem

 

Cause/solution

The unit does not record

 

L The answering system is turned off. Turn it on

new messages.

 

(page 31).

 

 

L The message memory is full. Erase unnecessary

 

 

messages (page 32).

 

 

L The recording time is set to Greeting only.

 

 

Change the setting (page 36).

 

 

L If you subscribe to a voice mail service, messages

 

 

are recorded by your service provider/telephone

 

 

company, not your telephone. Change the unit’s

 

 

number of rings setting or contact your service

 

 

provider/telephone company (page 36).

48For assistance, please visit http://www.panasonic.com/help

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Panasonic KX-TG6431, KX-TG6445T, KX-TG6434, KX-TG6443, KX-TG6441, KX-TG6432, KX-TG6444 Answering system Problem Cause/solution