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HP C4392-90100 Plus, Eject, Explorer, My Computer, The CD-WriterPlus drive doesn’t show up in My Computer or, Not sure which drive letter was assigned to the CD-Writer

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1-36	If You Have Problems

The CD-Writer Plus drive doesn’t show up in My Computer orExplorer.

■If you cannot find the CD-Writer Plus drive in Explorer, restart your computer, or shut it down and then turn it on again.

■Is the CD-Writer Plus drive receiving power? (Test this by opening and closing the tray by pressing the eject button on the front of the drive.)

■Turn off and unplug your computer.

Double-check each connector along the data cable. The connectors are inserted properly when all pins are covered and the colored stripe on the side of the data cable lines up with PIN-1 of each connector.

■If you are sharing the IDE data cable between the CD-Writer Plus drive and another device, did you change the data-cable (middle/end) connector attached to the device that was already inside your computer? Did you follow the Install Recommendation Printout’s instructions for the jumper setting on page 1-4 (installation in an empty drive bay) or page 1-21 (CD-ROM replacement)?

If you switched the data cable connector on the other device, change it back to the original position. A device attached to the end connector of the data cable to begin with, should be attached to the end connector after installing the new drive. If it was originally attached to the middle connector, it should remain attached to the middle connector. The other device may be jumpered to Cable-select rather than Master or Slave. If this is true, the location of the data- cable connector (middle/end) is very important.

Not sure which drive letter was assigned to the CD-WriterPlus?

The CD-Writer Plus drive will have a drive icon just like a CD-ROM drive icon. You can determine which icon is your CD-ROM drive and which icon is your CD-Writer Plus drive by double-clicking on the My Computer icon, right-clicking on the CD drive’s icon, and selecting Eject. The tray of the selected drive will open.

The device that is sharing the IDE data cable with my CD- Writer Plus drive doesn’t show up in Explorer or doesn’t work any more.

■Turn off and unplug your computer.

■Make sure that the power cables are securely attached to both devices.

Contents

for your internal drive Table of Contents Chapter 1: Installing CD-WriterPlus and Software Chapter 2: Using Your CD-WriterPlus Chapter 3: Problem Solving Chapter 4: Sharing Your CDs Chapter 6: Making Music CDs Chapter 7: Making Inserts and Labels Chapter 8: Copying CDs Chapter 9: HP Simple Trax Chapter 10: HP Disaster Recovery Appendix A: Technical Information Appendix B: Customer Support Product Certifications Laser Safety Laser-Sicherheit CAUTION WARNUNG Federal Communications Commission R.F. Interference Statement FCC Declaration of Conformity Canadian Standards Association Information Statement BAPT Statement Korean RRL Statement Copyright notice for Denmark: Hewlett-PackardLimited Warranty Statement HP Software License Agreement Chapter 1: Installing CD-Writer Plus and Software Page Start Run Before You Install Watch Installation Video Install CD-Writer Plus Shutdown Page Serial number: Slave center or Master right- hand Page Page Page PIN-1 One Device Two Devices Page Using an existing audio cable Using the audio cable provided with your CD-WriterPlus Tips for connecting the audio cable to the sound board Page Page Page Page Page 1B. REMOVE the CD labeled Software Disc 1 from your CD-ROM drive Page Page Page Page Page Page Page Page Page Page Page To remove CD-WriterPlus programs: 1.Click the Start button Programs ■Point to HP CD-WriterPlus ■Point to Tools & Information Did you read the Install Recommendation? (see page 1-4if you installed in an empty drive bay, or page 1-21if you replaced a CD-ROM) Can’t find the IDE controller in your computer Now your computer won’t boot up The CD-WriterPlus drive doesn’t show up in My Computer or Explorer Not sure which drive letter was assigned to the CD-Writer Plus My Computer Does your computer meet the minimum system requirements Error message when I double-clickon the CD-WriterPlus icon I already placed Software Disc 1 in the CD-WriterPlus but it continues to prompt me to insert the CD Chapter 2: Using Your CD-Writer Plus When to Use CD-RW Purchase HP CD-RW(ReWritable) media (C4404A) Purchase HP CD-R(Recordable or write-once)media (C4403A) Not sure which drive letter was assigned to the CD-WriterPlus drive CD drive Chapter 3: Problem Solving Page The computer is trying to boot up from the CD-WriterPlus drive or receiving “Invalid Media” error message Copying directly from one CD to another doesn’t work Audio sounds poor Video is choppy Unable to see a second session reading from a CD-ROMdrive Applications cannot locate the CD in the CD-WriterPlus drive Start/Settings/Control Panel System CDROM Settings Lost power to the computer or had to press CTRL-ALT-DELwhile writing to the CD Hard Drive compression software Achieving optimal performance Buffer underrun error messages Known compatibility problems Checking for resource conflicts Properties Device Manager CD- ROM Sharing Your CDs Can I share a CD-RWdisc How do I know if a CD-ROMis MultiRead What if I want to share with users that have standard CD-ROM drives? (In Windows 95, Windows 98, and Windows NT 4.0) Can I play an audio disc I made on a CD-RWdisc in my car or When should I use CD-Rdiscs Can I automatically share a CD-Rwith anyone CD-Rdiscs created with DirectCD Windows 95, Windows 98, and Windows NT Windows 3.x and DOS CD-Rdiscs created with Easy-CDCreator (Audio) CD-Rdiscs created with Easy-CDCreator (Data) Application Type of CD used to make Page Chapter 5: Making Data CDs Page Auto insert notification Next Advanced Fast Format Full Format Save As Delete Yes ScanDisc Data CD Add Now Test Before Writing Help Topics Chapter 6: Making Music CDs Page Page New CD Layout 3.Click the Audio CD Layout tab: Create CD 3.Click the Audio CD Layout tab Audio CD Layout Pre-record to WAV file Save Cut Rename Open CD Layout CD Player Page Chapter 7: Making Inserts and Labels Viewing Inserts and Labels Zooming Using Rulers and Grids Positioning Inserts Insert Text Fill Color Text Color Font buttons Attribute Editing Text Objects Creating Track Column Lists Displaying Track Numbers and Duration Times Fitting Tracks on a Page Page Chapter 8: Copying CDs Page Programs Copy CDs Test Test & Copy Setting Page Chapter 9: HP Simple Trax To protect files and folders immediately: Windows Explorer HP Simple Trax Protect To add files and folders to the Protection List: Add to Protection List To schedule a protection session: HP Simple Trax Control Panel HP CD- Writer Plus Control Panel Schedule Setup All files in the list: Only changed files: Run Now To retrieve protected files and folders: Simple Trax Tools Find In Simple Trax Ask before overwriting files Include subdirectories Copy files to an alternate location Browse View Versions File Protection History The File Protection History dialog box appears: To find protected files in the HP Simple Trax information vault: HP Simple Trax Named Look in: Date To import a CD into HP Simple Trax: Selection: Schedule Setup: Error Logs: Available Files All Files & Folders: File Type: Individual Files: Add to List Protection List Only Changed files: Start Time: Run Now... Button: Error Log List: View Button: Page Chapter 10: HP Disaster Recovery For Windows 95 and Windows For Windows NT To create your Disaster Recovery Set: To test your Disaster Recovery Set: Enter Esc For Windows 95/98 and Windows NT To recover your data: Page Page Page BIOS blank HP CD-R blank HP CD-RW disc dual boot system hard disk partition Appendix A: Technical Information Processor (CPU) RAM Your Hard Drive IDE Interface Type For optimal performance ISO 9660 Disc Data Capacity (74 Minute CD) Number Size required for header Size available for data information Discs supported Interface Dimensions Environmental Appendix B: Customer Support CD-WriterPlus drive model Drive firmware version SCSI ATAPI CD- Writer Plus drive Computer brand and model Operating system and amount of RAM installed Settings/ Control Panel General Programs/Administrative Tools (Common) IDE adapter board brand/model America Online CompuServe World Wide Web Bulletin board site (8,N,1,F, 1200-28.8Kbaud) HPFirst Faxback Service E-mail FTP Site Login: Password: Directory: Latin America Asia/Pacific FAX Page Index-1 Index Index-2 Index-3 Index-4 Index-5 Index-6 Index-7 Index-8