HP C4392-90100 manual

Solutions to Some Common Symptoms

3-5

is assigned drive E:\, the program is looking for the CD only in drive D:\ and will not see the CD in drive E:\. If you want to use the CD-Writer Plus drive with these programs, reassign the drive letters, making the CD- Writer Plus drive come before the CD-ROM drive, as follows:

■In Windows 95,click on Start/Settings/Control Panel and double- click on the System icon. Display the Device Manager and double- click on CDROM. Double-click on the CD-ROM drive, and then click on the Settings tab. Under Reserved drive letters, select the drive letter after the existing letter (for both start and end drive letter) and click on OK. Then double-click on the CD-Writer Plus drive, and then click on the Settings tab. Under Reserved drive letters, select the drive letter before the current one and click on OK.

■In Windows NT, click on Start/Programs/Administrative Tools(common). Choose Disk Administrator. Right-click on the drive letter you wish to change. Select Assign Drive Letter. Change the drive letter.

Unable to see the CD label or all the sessions/files on the CD in Windows Explorer.

Refresh the screen. To do this select the My Computer icon in Windows

Explorer and press F5.

Lost power to the computer or had to press CTRL-ALT-DEL while writing to the CD!

If you lose power while writing to your CD (the CD-Writer Plus drive's red light is on) OR if you exit an application or press CTRL-ALT-DEL while writing to CD...

You may be able to salvage your CD, but ONLY if you:

1.LEAVE YOUR CD IN THE DRIVE, DO NOT OPEN THE CD TRAY

2.Turn your machine off

3.Turn it back on

4.Then re-enter the application you were using

Once the application tries to access the CD-Writer Plus drive, the recovery operation will make it appear that the last session is there. However, in reality, only a part of the CD's directory may be there. Your recordable CD is still usable if you can read the directory. Repeat the entire copy operation to make sure that your files are copied to the recordable or ReWritable CD.

Chapter 3: Problem Solving

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HP C4392-90100 manual Leave Your CD in the DRIVE, do not Open the CD Tray

Contents

HP SureStore CD-Writer Plus User’s Guide Table of Contents Making Inserts and Labels Appendix a Technical Information Warnung Declaration of Conformity Vigtigt Hewlett-Packard Limited Warranty Statement HP Software License Agreement What’s in the Package Installing CD-Writer Plus and Software Before You Begin Tools You’ll Need Watching the Installation Video Installing a CD-Writer Plus in an Empty Drive Bay Getting an Install Recommendation Installing the Hardware Installing a CD-Writer Plus in an Empty Drive Bay Serial Number Slave Installing a CD-Writer Plus in an Empty Drive Bay Installing a CD-Writer Plus in an Empty Drive Bay Installing a CD-Writer Plus in an Empty Drive Bay PIN-1 One Device Power cable Red, yellow, and black wires Beveled edge Using the audio cable provided with your CD-Writer Plus Using an existing audio cable Tips for connecting the audio cable to the sound board Software Installing CD Use all four screws 19A. Replace your computers cover Replacing an Existing CD-ROM Drive With CD-Writer Plus Before You Watch Installation Install icon Video icon Installing the Hardware Software Installing CD Serial Number Slave Replacing an Existing CD-ROM Drive With a CD-Writer Plus PIN-1 Beveled edge up Using an existing audio cable Tips for connecting the audio cable to the sound board Software Installing CD Use all four screws 16B. Replace your computers cover To remove CD-Writer Plus programs Click the Start button Installing Software Windows 95, Windows 98, or Windows NTUninstalling the Software Click Uninstall Now your computer won’t boot up If You Have ProblemsCan’t find the IDE controller in your computer? If You Have Problems Does your computer meet the minimum system requirements Error message when I double-click on the CD-Writer Plus icon Using CDs Using Your CD-Writer PlusInserting a CD Removing a CD When to Use CD-RWChoosing CDs for Your CD-Writer Purchase HP CD-RW ReWritable media C4404A CD Care and Other TipsPurchase HP CD-R Recordable or write-once media C4403A Identifying CD-Writer Plus’s Drive Letter Maintenance Things to Try First Problem Solving Common Symptoms Copying directly from one CD to another doesn’t work Solutions to Some Common SymptomsAudio sounds poor Unable to see a second session reading from a CD-ROM drive Video is choppy Leave Your CD in the DRIVE, do not Open the CD Tray Hard Drive compression software Buffer underrun error messagesAchieving optimal performance Checking for resource conflicts Known compatibility problems Varying Formats Using CD-RW DiscsWhen should I use CD-RW discs? Sharing Your CDs How do I know if a CD-ROM is MultiRead? Can I share a CD-RW disc? CD-R discs created with DirectCD Using CD-R DiscsWhen should I use CD-R discs? Can I automatically share a CD-R with anyone? CD-R discs created with Easy-CD Creator Audio Interchange SummaryCD-R discs created with Easy-CD Creator Data Easy-CD Making Data CDs to Use on Your Own Computer Making Data CDs Making Data CDs to Use on Your Own Computer Preparing a Data CD Making Data CDs to Use on Your Own Computer Ejecting a DirectCD Disc Writing Data to a DirectCD Disc Erasing a DirectCD Disc Writing More Data to a DirectCD Disc Fixing an Unreadable Disc Making Data CDs to Use on Different Types of Computers Making Data CDs to Use on Different Types of Computers Getting Help Starting Easy CD Creator Making Music CDs Making a Music CD Recording Audio Tracks from an Existing Music CD Using the Wizard Windows Explorer Click the Audio CD Layout tab Recording Wave Files Stored on Your Hard Drive Pre-recording Audio Tracks to Wave Files Combining Both Audio Tracks and Wave Files Renaming Songs in Your CD Layout Modifying Your CD LayoutChanging the Order of Your Songs Removing Songs from Your CD Layout Saving a CD Layout Playing Music CDsOpening an Existing CD Layout Getting Help Making Inserts Labels Editing Inserts and Labels How to Make a Jewel Case Insert or a Label Zooming Using Rulers Positioning Inserts Using Grids Attribute Description Adding Text Editing Text Objects Adding Graphics Creating Track Column Lists Arranging Track Titles Displaying Track Numbers and Duration Times Printing Jewel Case Inserts and CD Labels Getting Help What Types of CDs Can I Copy? Copying CDs Starting CD Copier Making a Copy of a CD Setting Description CD Copier Advanced Tab Settings Getting Help Welcome to HP Simple Trax HP Simple Trax To protect files and folders immediately Protecting Files and Folders Immediately To add files and folders to the Protection List Creating a Protection List Scheduling a Protection Session to Run Automatically Scheduling a Protection Session to Run Automatically To schedule a protection session To retrieve protected files and folders Retrieving Protected Files and Folders Retrieving Protected Files and Folders Retrieving Protected Files and Folders File Protection History dialog box appears Searching the HP Simple Trax Information Vault Searching the HP Simple Trax Information Vault Importing CDs into HP Simple Trax Reconstructing the HP Simple Trax Information Vault To import a CD into HP Simple Trax HP Simple Trax Control Panel Overview Available Files Selection Tab Protection List Schedule Setup Tab Error Logs Tab HP Simple Trax Control Panel Overview Getting Started HP Disaster Recovery For Windows NT Creating the Disaster Recovery SetWhat you will need For Windows 95 and Windows To test your Disaster Recovery Set Testing your Disaster Recovery Set For Windows 95/98 and Windows NT Recovering Your DataData Recovery To recover your data 10-5 10-6 10-7 HP Disaster Recovery Glossary Partition Hard disk Minimum System Requirements Technical InformationIf your computer does not have a CD-ROM drive What Affects System Performance What Affects System Performance UDF 1.5 Disc Data Capacity 74 Minute CD Drive SpecificationsPerformance Environmental DimensionsDiscs supported Interface Before You Call HP Customer SupportInformation For your computer Drive serial number Where to Find This InformationCD-Writer Plus drive model Drive firmware version Other CD-ROM drives Operating system and amount of RAM installedIDE controller settings Computer brand and model IDE adapter board brand/model HP Customer Support HPFirst Faxback ServiceBulletin board site 8,N,1,F, 1200-28.8K baud Telephone FAX Returning a Drive CD-R Index Index-2 Index-3 Index-4 Index-5 Index-6 Index-7 Index-8