Customer Support, Before You Call HP | HP C4392-90100 guide

Appendix B:

Customer Support

Before You Call HP

If your own troubleshooting efforts fail, contact Customer Support. Make sure you are at your system and have your drive installed when you call. Phone numbers begin on page B-5. Before you contact them, have the information below ready. For help finding this information, see page B-2. If you receive an error message, write it down before you call.

Information	For your computer

CD-Writer Plus drive model

Drive firmware version

Drive serial number

Computer brand and model

Operating system and version?	Windows 95, Windows 98, or
	Windows NT 4.0
	Version Number:
	(for NT) Service Pack Number:

Amount of RAM installed

Other CD-ROM drives? yes/no
(If yes, list them)

Sound card? yes/no	Type:

Support	Appendix B: Customer

B-1

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HP C4392-90100 manual Customer Support, Before You Call HP, Information For your computer

Contents

HP SureStore CD-Writer Plus User’s Guide Table of Contents Making Inserts and Labels Appendix a Technical Information Warnung Declaration of Conformity Vigtigt Hewlett-Packard Limited Warranty Statement HP Software License Agreement Installing CD-Writer Plus and Software What’s in the Package Tools You’ll Need Before You Begin Installing a CD-Writer Plus in an Empty Drive Bay Watching the Installation Video Getting an Install Recommendation Installing the Hardware Installing a CD-Writer Plus in an Empty Drive Bay Serial Number Slave Installing a CD-Writer Plus in an Empty Drive Bay Installing a CD-Writer Plus in an Empty Drive Bay Installing a CD-Writer Plus in an Empty Drive Bay PIN-1 One Device Power cable Red, yellow, and black wires Beveled edge Using an existing audio cable Using the audio cable provided with your CD-Writer Plus Tips for connecting the audio cable to the sound board Software Installing CD Use all four screws 19A. Replace your computers cover Replacing an Existing CD-ROM Drive With CD-Writer Plus Before You Watch Installation Install icon Video icon Installing the Hardware Software Installing CD Serial Number Slave Replacing an Existing CD-ROM Drive With a CD-Writer Plus PIN-1 Beveled edge up Using an existing audio cable Tips for connecting the audio cable to the sound board Software Installing CD Use all four screws 16B. Replace your computers cover Installing Software Windows 95, Windows 98, or Windows NT Uninstalling the SoftwareClick Uninstall To remove CD-Writer Plus programs Click the Start button Now your computer won’t boot up If You Have ProblemsCan’t find the IDE controller in your computer? If You Have Problems Error message when I double-click on the CD-Writer Plus icon Does your computer meet the minimum system requirements Using CDs Using Your CD-Writer PlusInserting a CD Removing a CD When to Use CD-RWChoosing CDs for Your CD-Writer Purchase HP CD-RW ReWritable media C4404A CD Care and Other TipsPurchase HP CD-R Recordable or write-once media C4403A Maintenance Identifying CD-Writer Plus’s Drive Letter Problem Solving Things to Try First Common Symptoms Copying directly from one CD to another doesn’t work Solutions to Some Common SymptomsAudio sounds poor Video is choppy Unable to see a second session reading from a CD-ROM drive Leave Your CD in the DRIVE, do not Open the CD Tray Hard Drive compression software Buffer underrun error messagesAchieving optimal performance Known compatibility problems Checking for resource conflicts Using CD-RW Discs When should I use CD-RW discs?Sharing Your CDs Varying Formats Can I share a CD-RW disc? How do I know if a CD-ROM is MultiRead? Using CD-R Discs When should I use CD-R discs?Can I automatically share a CD-R with anyone? CD-R discs created with DirectCD CD-R discs created with Easy-CD Creator Audio Interchange SummaryCD-R discs created with Easy-CD Creator Data Easy-CD Making Data CDs Making Data CDs to Use on Your Own Computer Preparing a Data CD Making Data CDs to Use on Your Own Computer Making Data CDs to Use on Your Own Computer Writing Data to a DirectCD Disc Ejecting a DirectCD Disc Writing More Data to a DirectCD Disc Erasing a DirectCD Disc Making Data CDs to Use on Different Types of Computers Fixing an Unreadable Disc Making Data CDs to Use on Different Types of Computers Getting Help Making Music CDs Starting Easy CD Creator Making a Music CD Using the Wizard Recording Audio Tracks from an Existing Music CD Click the Audio CD Layout tab Windows Explorer Recording Wave Files Stored on Your Hard Drive Pre-recording Audio Tracks to Wave Files Combining Both Audio Tracks and Wave Files Modifying Your CD Layout Changing the Order of Your SongsRemoving Songs from Your CD Layout Renaming Songs in Your CD Layout Saving a CD Layout Playing Music CDsOpening an Existing CD Layout Getting Help Making Inserts Labels How to Make a Jewel Case Insert or a Label Editing Inserts and Labels Using Rulers Zooming Using Grids Positioning Inserts Adding Text Attribute Description Adding Graphics Editing Text Objects Arranging Track Titles Creating Track Column Lists Printing Jewel Case Inserts and CD Labels Displaying Track Numbers and Duration Times Getting Help Copying CDs What Types of CDs Can I Copy? Starting CD Copier Making a Copy of a CD CD Copier Advanced Tab Settings Setting Description Getting Help HP Simple Trax Welcome to HP Simple Trax Protecting Files and Folders Immediately To protect files and folders immediately Creating a Protection List To add files and folders to the Protection List Scheduling a Protection Session to Run Automatically Scheduling a Protection Session to Run Automatically To schedule a protection session Retrieving Protected Files and Folders To retrieve protected files and folders Retrieving Protected Files and Folders Retrieving Protected Files and Folders Searching the HP Simple Trax Information Vault File Protection History dialog box appears Searching the HP Simple Trax Information Vault Reconstructing the HP Simple Trax Information Vault Importing CDs into HP Simple Trax HP Simple Trax Control Panel Overview To import a CD into HP Simple Trax Selection Tab Available Files Schedule Setup Tab Protection List Error Logs Tab HP Simple Trax Control Panel Overview HP Disaster Recovery Getting Started Creating the Disaster Recovery Set What you will needFor Windows 95 and Windows For Windows NT Testing your Disaster Recovery Set To test your Disaster Recovery Set Recovering Your Data Data RecoveryTo recover your data For Windows 95/98 and Windows NT 10-5 10-6 10-7 HP Disaster Recovery Glossary Hard disk Partition Minimum System Requirements Technical InformationIf your computer does not have a CD-ROM drive What Affects System Performance What Affects System Performance UDF 1.5 Disc Data Capacity 74 Minute CD Drive SpecificationsPerformance Dimensions Discs supportedInterface Environmental Before You Call HP Customer SupportInformation For your computer Where to Find This Information CD-Writer Plus drive modelDrive firmware version Drive serial number Operating system and amount of RAM installed IDE controller settingsComputer brand and model Other CD-ROM drives IDE adapter board brand/model HP Customer Support HPFirst Faxback ServiceBulletin board site 8,N,1,F, 1200-28.8K baud Telephone FAX Returning a Drive Index CD-R Index-2 Index-3 Index-4 Index-5 Index-6 Index-7 Index-8