Before You Call HP |
Computer brand and model
The computer brand appears on the front of your computer and in the
documentation that came with your computer. Example: Dell Dimension
Operating system and amount of RAM installed
In Windows 95, from the Start menu on the task bar, select Settings/ Control Panel.
In Windows NT (while signed on as Administrator), from the Start menu on the task bar, select Programs/Administrative Tools (Common)/
Windows NT Diagnostics. Select the Version tab and write down the version number and service pack number; for example: 4.00.1381 and Service Pack 2. Then select the Memory tab and write down the amount of memory listed under Physical Memory - Total; for example: 16 MB RAM.
Other CD-ROM drives
Your computer may have come with an internal
Sound board
Your computer may have come with a sound board and speakers or you may have purchased them separately. Check the documentation that came with your computer or sound board. Example: Sound Blaster
IDE controller settings
1.Insert the CD labeled “Software Disc 1” into your
2.Click the Start button on the task bar, select Run, type D:\ASSIST /S (where D: is your
3.Print the results. You will have a list of technical information about each IDE controller in your system and each device attached.
Other IDE devices
Any devices attached to IDE controllers in your computer system, such as a
Support | Appendix B: Customer |
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