Before You Call HP

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Computer brand and model

The computer brand appears on the front of your computer and in the

documentation that came with your computer. Example: Dell Dimension

XP-90.

Operating system and amount of RAM installed

In Windows 95, from the Start menu on the task bar, select Settings/ Control Panel. Double-click on System. Select the General tab. Write down the version number and the amount of memory installed; for example: 4.00.950 and 16 MB RAM.

In Windows NT (while signed on as Administrator), from the Start menu on the task bar, select Programs/Administrative Tools (Common)/

Windows NT Diagnostics. Select the Version tab and write down the version number and service pack number; for example: 4.00.1381 and Service Pack 2. Then select the Memory tab and write down the amount of memory listed under Physical Memory - Total; for example: 16 MB RAM.

Other CD-ROM drives

Your computer may have come with an internal CD-ROM or you may have purchased a CD-ROM drive. Check the documentation that came with your computer or CD-ROM drive. Example: Mitsumi 4x CD-ROM

Sound board

Your computer may have come with a sound board and speakers or you may have purchased them separately. Check the documentation that came with your computer or sound board. Example: Sound Blaster

IDE controller settings

1.Insert the CD labeled “Software Disc 1” into your CD-ROM drive.

2.Click the Start button on the task bar, select Run, type D:\ASSIST /S (where D: is your CD-ROM’s drive letter) and click on OK.

3.Print the results. You will have a list of technical information about each IDE controller in your system and each device attached.

Other IDE devices

Any devices attached to IDE controllers in your computer system, such as a CD-ROM drive, hard drive, tape drive, and so on. Example: HP Colorado 5GB

Support

Customer B: Appendix