Solving Printing Problems
Solving Printing Problems
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| If you have any problems with the operation of your |
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| printer, refer to Table 5.2 for suggested remedies. |
Table 5.2 Printer Operation Problems | |||
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Problem |
| Action | |
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The printer will not print |
| • Check with your network administrator to see that the printer is powered on, | |
at all, or a file sent from |
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| connected to the network and that the network is operational. |
the client/server will not |
| • Check Control Panel messages for “Paper Jam,” “Door Open,” etc. | |
print. |
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| • | If the port (parallel or network) the printer is connected to is disabled, enable |
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| it. Check the Configuration Sheet for the port you are using to see if the Port |
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| Enable item in the appropriate Interface Menu is set to On. If it is set to Off, |
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| set it to On and try again. |
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| • | If the printer has printed recently, do the following: |
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| - Attempt to print a Configuration Sheet. If it does not print, contact your |
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| service provider. |
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| - If the Configuration Sheet prints, check to see that the printer is configured |
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| properly. |
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| - If the printer is configured properly, check the Configuration Sheet to |
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| confirm that the correct emulation is On, and that the correct PDL is |
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| enabled for the port or protocol you are using. |
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| - If the correct emulation is enabled and the printer continues not to print, |
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| contact your service provider. |
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| Table 5.2 Page 1 of 4 |
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Chapter 5: Troubleshooting ❖
