Xerox N2125 Solving Printing Problems, 2 Printer Operation Problems, Action, Troubleshooting

Solving Printing Problems

Solving Printing Problems

		If you have any problems with the operation of your
		printer, refer to Table 5.2 for suggested remedies.
Table 5.2 Printer Operation Problems
Problem	Action
The printer will not print	• Check with your network administrator to see that the printer is powered on,
at all, or a file sent from		connected to the network and that the network is operational.
the client/server will not	• Check Control Panel messages for “Paper Jam,” “Door Open,” etc.
print.
	•	If the port (parallel or network) the printer is connected to is disabled, enable
		it. Check the Configuration Sheet for the port you are using to see if the Port
		Enable item in the appropriate Interface Menu is set to On. If it is set to Off,
		set it to On and try again.
	•	If the printer has printed recently, do the following:
		- Attempt to print a Configuration Sheet. If it does not print, contact your
		service provider.
		- If the Configuration Sheet prints, check to see that the printer is configured
		properly.
		- If the printer is configured properly, check the Configuration Sheet to
		confirm that the correct emulation is On, and that the correct PDL is
		enabled for the port or protocol you are using.
		- If the correct emulation is enabled and the printer continues not to print,
		contact your service provider.
		Table 5.2 Page 1 of 4

Chapter 5: Troubleshooting ❖ 5-25