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Xerox N2125 manual Maintaining the Printer, Troubleshooting

Models: N2125

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Watermarks	3-30
Graphics Options	3-30
Fonts	3-33
PostScript	3-36
Using the Control Panel	3-38
The Display	3-39
The Indicator Lights	3-40
The Keys	3-41
Menu Options	3-43
Printing a Password Job	3-58
Deleting a Password Job	3-59
Generating a Printer Report	3-60
Offsetting Output	3-61
Duplex Printing	3-62

Chapter 4 Maintaining the Printer	4-1
Regular Printer Maintenance	4-2
Cleaning the Printer	4-2
Replacing the Laser Print Cartridge	4-3
Replacing Maintenance Kit Items	4-6

Chapter 5 Troubleshooting	5-1
Before You Begin Troubleshooting	5-2
Hardware	5-3
Software	5-3
Printer Maintenance	5-3
Consumables	5-3
Error Messages	5-4
Paper Jams	5-5
What Causes a Paper Jam?	5-5
Paper Jam Messages	5-5
Jam Scenario 1	5-7
Jam Scenario 2	5-10

User Guide

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Xerox N2125 manual Maintaining the Printer, Troubleshooting

Contents

User Guide The Xerox DocuPrint N2125 Network Laser Printer2000 by Xerox Corporation. All rights reserved Printed in the United States of AmericaSafety Notes ContentsChapter 1 Getting to Know Your Printer Chapter 3 Printing Chapter 2 Loading Print MediaChapter 4 Maintaining the Printer Chapter 5 TroubleshootingPrinter Options Appendix B Notices and CertificationsAppendix A Appendix CSafety Notes Safety Notesvi User Guide Note, Caution and Warning SymbolsNote, Caution and Warning Symbols Electrical Safety Do not override or disable electrical or mechanical interlocks Laser Safety See Chapter 4 Maintaining the Printer for maintenance instructions Maintenance SafetyOperational Safety Do not place the printer near a heat source Do not switch off the printer power while printing Frequent operation of the on/off switch is not recommendedOperational Safety Safety Notesxiv User Guide Ozone SafetyOzone Safety Chapter 1 Getting to Know Your Printer Getting to Know Your Printer1-2 User Guide IntroductionIntroduction Paper Handling Printer FeaturesInput Sources the section “Selecting Print Media” page 2Duplex Printing Output DestinationsStandard Interface ConnectivityNetwork BasePage Description Languages Fonts Resolution Print SpeedPrinter Components Base ConfigurationFigure 1.1 Printer Components, Front View Front ViewFigure 1.3 Internal Components, Front View Internal ComponentsFigure 1.4 Internal Components, Rear View Front ViewFigure 1.5 Printer Options, Front View Printer OptionsFigure 1.6 Printer Options, Rear View Front ViewPrinted Documentation Printer DocumentationUsing the CDs Supplies/Options Guide System Administrator GuidePrinter Management Software CD Chapter 2 Loading Print Media Loading Print MediaStoring Paper Loading PaperSelecting Print Media The following media are unacceptable for use in the printer Input1 Table 2.1 Acceptable media sizes and capacitiesOutput Media SizeSelecting Print Media Table 2.2 Acceptable Custom SizesChapter 2 Loading Print Media EnvelopeStoring Paper Tray 1, 2 or Loading PaperLoading Paper Chapter 2 Loading Print Media2-8 User Guide Loading PaperTo load paper longer than 297 mm 11.69 in Chapter 2 Loading Print Media 1 Simplex orientation 2 Duplex orientationLoading Paper 2-10 User Guide Loading PaperTo avoid paper jams or incorrect paper size sensing, make sure the side guides are properly seated Chapter 2 Loading Print Media Multi Bypass FeederLoading Paper 2-12 User Guide Loading PaperChapter 2 Loading Print Media Envelope FeederLoading Paper Configuring Custom Paper Sizes Configuring Custom Paper Sizes Table 2.3 Custom Paper Size ExamplesCustom Desired2-16 User Guide Chapter 3 Printing PrintingDeleting a Password Job Printing a Password JobOffsetting Output PrintingIntroduction Using printer drivers to control the printer’s outputThis chapter provides information on IntroductionTable 3.1 PCL 5e and PCL 6 Emulation Printer Drivers Using the Printer DriversEnvironment Printer DriverPrinter Report” page Installing the Printer Drivers Configuring the Printer DriversTable 3.2 PostScript Printer Drivers Using the Driver’s Features Driver Table 3.3 Driver Features3-8 User Guide Using the PCL DriverUsing the PCL Driver Job Type Select Paper CopiesDuplex Image OrientationDocument Collation Output Finishing ModeBooklet Printing Margins Gray Scale TrueType Options Download as Graphics and Device Fonts Graphics ResolutionPrint Quality WatermarksOverlays Using the PostScript Driver Using the PostScript DriverJob Type 3-22 User GuideSelect Paper CopiesDuplex Image OrientationDocument Collation Output Using the PostScript DriverThe Standard Bin, which holds up to 500 sheets The optional Face Up Bin, which holds up to 100 sheetsPage Size Policies Margins Page Layout There are two options Multiple Page per Size N-up Brightness Graphics OptionsScaling WatermarksImage Modes Resolution Image QualityTrueType Fonts Send As Printer Font Substituted For font name Substitution TablePostScript Level Selection FormatCompress Bitmaps Print Postscript Error InformationFigure 3.1 Control Panel Using the Control PanelProcessing ReadyWaiting MenusTable 3.4 Indicator lights and their functions The Indicator LightsUsing the Control Panel LightTable 3.5 Control Panel keys and their functions The KeysUsing the Control Panel Chapter 3 PrintingUsing the Control Panel Table 3.5 Control Panel keys and their functions continuedMenu Down Item UpPrinter settings selected in your application or printer driver System Administrator Guide on the printer CDoverride the default settings in the Control Panel when you Menu Options3-44 User Guide Table 3.6 Control Panel Menu OptionsUsing the Control Panel Using the Control Panel Table 3.6 Control Panel Menu Options continuedChapter 3 Printing associated with each paper type otherwise set automaticallyTable 3.6 Control Panel Menu Options continued Using the Control PanelMenu DescriptionSymbol Set Using the Control PanelTable 3.6 Control Panel Menu Options continued PCL MenuAllows you to set general printer features Using the Control PanelTable 3.6 Control Panel Menu Options continued 3-48 User GuideTable 3.6 Control Panel Menu Options continued Using the Control PanelMenu DescriptionTable 3.6 Control Panel Menu Options continued Using the Control PanelMenu DescriptionTable 3.6 Control Panel Menu Options continued Using the Control PanelEthernet Menu Chapter 3 PrintingTable 3.6 Control Panel Menu Options continued Using the Control PanelMenu DescriptionTable 3.6 Control Panel Menu Options continued Using the Control PanelMenu DescriptionTable 3.6 Control Panel Menu Options continued Using the Control PanelMenu DescriptionTable 3.6 Control Panel Menu Options continued Using the Control PanelNovell Menu Chapter 3 PrintingTable 3.6 Control Panel Menu Options continued Using the Control PanelMenu DescriptionReset Menu Using the Control PanelFactory Defaults Network DefaultsPrint Printing a Password JobMenus Password Menu Enter passwordDelete Deleting a Password JobUsing the Control Panel PrintMenus Print Menu Generating a Printer ReportFigure 3.2 Offset Catch Tray front view Offsetting Output3-62 User Guide Duplex PrintingDuplex Printing Duplex Printing Figure 3.3 Duplex Orientation and Binding SettingsDuplex Long Edge Bind Duplex Short Edge Bind3-64 User Guide Regular Printer Maintenance Maintaining the PrinterCleaning the Printer Replacing Maintenance Kit ItemsRegular Printer Maintenance Figure 4.1 Drum Shutter Location Replacing the Laser Print CartridgeOverexposure will permanently damage the photosensitive imaging drum 4 Slowly lift up and pull out the used laser print cartridge Replacing the Laser Print CartridgeTo prevent toner stains, place the cartridge on a surface covered with scrap paperChapter 4 Maintaining the Printer Replacing the Laser Print CartridgeBe sure to push the cartridge all the way into the printer 4-6 User Guide Replacing Maintenance Kit ItemsReplacing Maintenance Kit Items Chapter 5 Troubleshooting TroubleshootingAvoid contact with the printer’s fuser area, which may be hot Before You Begin TroubleshootingHardware Software Printer Maintenance Consumables 5-4 User Guide Error MessagesError Messages What Causes a Paper Jam? Paper Jam Messages Observe warning labels inside the printer when removing jammed paperPaper Jams Description/Corrective Action Table 5.1 Paper jam messagesMessage Chapter 5 Troubleshooting Jam ScenarioControl Panel Message Corrective ActionPaper Jams Remove Jam EnvelBe sure to push the cartridge all the way into the printer 5-8 User Guide8 Slowly close the front cover. Press Chapter 5 TroubleshootingPaper Jams Jam Scenario Be careful not to touch the fuser. It becomes very hot from printingA paper jam has occurred at the exit path to the output Paper JamsJam Scenario Chapter 5 TroubleshootingA paper jam has occurred while feeding from the multi bypass feederPaper Jams Corrective ActionControl Panel Message Be sure to push the cartridge all the way into the printerPaper Jams Chapter 5 TroubleshootingControl Panel Message 9 Open the multi bypass feeder by pulling the latch at the top centerA paper jam has occurred at the Offset Catch Tray Jam ScenarioOffset Jam Open Rear Cover Open Offset Door Clear Paper PathPaper Jams Chapter 5 TroubleshootingControl Panel Message 5 Close the printer’s rear coverClear Paper Path Remove PrintCartJam Scenario Paper JamsCorrective Action Chapter 5 TroubleshootingPaper Jams Control Panel MessageBe careful not to touch the fuser. It becomes very hot from printing Jam ScenarioPaper Jams 2 Remove any jammed paperPaper Jams Chapter 5 TroubleshootingControl Panel Message 5 Remove any jammed paper, then close the coverPaper Jams Corrective ActionControl Panel Message 5-20 User GuideChapter 5 Troubleshooting printer, causing a jam inside the rear coverJam Scenario The size of the paper fed was not the size expected by theJam Scenario use this procedure for clearing Tray 2 and Tray 3 jams asA paper jam has occurred while feeding from a paper tray Note While the illustrations below show Tray 1, you canControl Panel Message Chapter 5 TroubleshootingOpen Front Cover Remove Jam Sheet Corrective ActionPaper Jams Corrective ActionControl Panel Message Be sure to push the cartridge all the way into the printerTable 5.2 Printer Operation Problems Solving Printing ProblemsProblem Solving Printing ProblemsProblem Table 5.2 Printer Operation Problems continuedSolving Printing Problems ActionSolving Printing Problems Table 5.2 Printer Operation Problems continuedPostScript commands Chapter 5 TroubleshootingProblemAction Table 5.2 Printer Operation Problems continuedSolving Printing Problems 5-28 User GuideTable 5.3 Print Quality Problems Solving Print Quality ProblemsSolving Print Quality Problems Table 5.3 Print Quality Problems continuedBlank Prints Black printsProblem Table 5.3 Print Quality Problems continuedSolving Print Quality Problems Chapter 5 TroubleshootingProblem Table 5.3 Print Quality Problems continuedSolving Print Quality Problems Possible CausesProblem Table 5.3 Print Quality Problems continuedSolving Print Quality Problems Chapter 5 TroubleshootingProblem Table 5.3 Print Quality Problems continuedSolving Print Quality Problems Possible CausesProblem Table 5.3 Print Quality Problems continuedSolving Print Quality Problems Chapter 5 TroubleshootingSolving Print Quality Problems Table 5.3 Print Quality Problems continuedGrainy Graphics Incomplete PageAdditional Sources of Troubleshooting Assistance 5-38 User Guide Appendix A Printer Specifications A-1 Printer SpecificationsDimensions 16.5 w x 17.1 d x 16.1 h 442 mm w x 439 mm d x 413 h Physical SpecificationsWeight without laser print cartridge and controller 57.3 lbs. 26 kg Physical SpecificationsTemperature 41 to 95 F 5 to 35 C Humidity 15% to 85% RH Environmental SpecificationsSound Level base configuration 49.5 dbA Running Max Environmental SpecificationsPower Requirements 110/120 VAC, 50/60 Hz Electrical Specifications220/240 VAC, 50/60 Hz Power Consumption Electrical SpecificationsResolution True 1200 x 1200 dpi at rated speed 600 x 600 dpi Performance SpecificationsXIE Resolution Enhancement Print Speed Up to 21 ppm pages/min simplex Performance SpecificationsController Specifications Appendix B Notices and Certifications B-1 Notices and CertificationsRadio Frequency FCC Notices…USAThe manufacturer is not responsible for any radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the users authority to operate this equipment B-4 User Guide Certifications…CanadianCertifications…Canadian European Markets European Markets EN55022B-6 User Guide EN55022 Class BAppendix B Notices and Certifications B-7 Safety Extra Low Voltage Safety ApprovalSafety Extra Low Voltage Safety Approval B-8 User Guide Safety Extra Low Voltage Safety ApprovalAppendix C Printer Options C-1 Printer OptionsC-2 User Guide Optional EquipmentOptional Equipment Optional Kits Table C.1 Optional EquipmentOptional Equipment Appendix C Printer Options C-3Optional Equipment Table C.1 Optional Equipment continuedMemory Flash MemoryUser Guide IndexUsing 3-22 Using 3-8Tray 2 2-7 Tray 3 2-7 User GuideUser Guide User Guide User Guide NumericsNumerics User Guide