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Xerox N2125 manual Additional Sources of Troubleshooting Assistance

Models: N2125

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Additional Sources of Troubleshooting Assistance

Additional Sources of

Troubleshooting Assistance

If you encounter an error message, problem, or print defect that you are unable to correct by using your User Guide, you may need to contact your System Administrator or refer to the System Administrator Guide on the printer CD. For more complicated problems, contact your service provider for assistance.

Chapter 5: Troubleshooting ❖ 5-37

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Xerox N2125 manual Additional Sources of Troubleshooting Assistance

Contents

User Guide The Xerox DocuPrint N2125 Network Laser Printer2000 by Xerox Corporation. All rights reserved Printed in the United States of AmericaChapter 1 Getting to Know Your Printer ContentsSafety Notes Chapter 3 Printing Chapter 2 Loading Print MediaChapter 4 Maintaining the Printer Chapter 5 TroubleshootingAppendix C Appendix B Notices and CertificationsPrinter Options Appendix ASafety Notes Safety NotesNote, Caution and Warning Symbols Note, Caution and Warning Symbolsvi User Guide Electrical Safety Do not override or disable electrical or mechanical interlocks Laser Safety See Chapter 4 Maintaining the Printer for maintenance instructions Maintenance SafetyOperational Safety Do not place the printer near a heat source Safety Notes Frequent operation of the on/off switch is not recommendedDo not switch off the printer power while printing Operational SafetyOzone Safety Ozone Safetyxiv User Guide Chapter 1 Getting to Know Your Printer Getting to Know Your PrinterIntroduction Introduction1-2 User Guide the section “Selecting Print Media” page 2 Printer FeaturesPaper Handling Input SourcesDuplex Printing Output DestinationsBase ConnectivityStandard Interface NetworkPage Description Languages Fonts Resolution Print SpeedFront View Base ConfigurationPrinter Components Figure 1.1 Printer Components, Front ViewFront View Internal ComponentsFigure 1.3 Internal Components, Front View Figure 1.4 Internal Components, Rear ViewFront View Printer OptionsFigure 1.5 Printer Options, Front View Figure 1.6 Printer Options, Rear ViewPrinted Documentation Printer DocumentationUsing the CDs Printer Management Software CD System Administrator GuideSupplies/Options Guide Loading Paper Loading Print MediaChapter 2 Loading Print Media Storing PaperSelecting Print Media The following media are unacceptable for use in the printer Media Size Table 2.1 Acceptable media sizes and capacitiesInput1 OutputEnvelope Table 2.2 Acceptable Custom SizesSelecting Print Media Chapter 2 Loading Print MediaStoring Paper Chapter 2 Loading Print Media Loading PaperTray 1, 2 or Loading PaperTo load paper longer than 297 mm 11.69 in Loading Paper2-8 User Guide Loading Paper 1 Simplex orientation 2 Duplex orientationChapter 2 Loading Print Media To avoid paper jams or incorrect paper size sensing, make sure the side guides are properly seated Loading Paper2-10 User Guide Loading Paper Multi Bypass FeederChapter 2 Loading Print Media 2-12 User Guide Loading PaperLoading Paper Envelope FeederChapter 2 Loading Print Media Configuring Custom Paper Sizes Desired Table 2.3 Custom Paper Size ExamplesConfiguring Custom Paper Sizes Custom2-16 User Guide Chapter 3 Printing PrintingPrinting Printing a Password JobDeleting a Password Job Offsetting OutputIntroduction Using printer drivers to control the printer’s outputIntroduction This chapter provides information onPrinter Driver Using the Printer DriversTable 3.1 PCL 5e and PCL 6 Emulation Printer Drivers EnvironmentTable 3.2 PostScript Printer Drivers Installing the Printer Drivers Configuring the Printer DriversPrinter Report” page Using the Driver’s Features Driver Table 3.3 Driver FeaturesUsing the PCL Driver Using the PCL Driver3-8 User Guide Job Type Select Paper CopiesDuplex Image OrientationDocument Collation Finishing Mode OutputBooklet Printing Margins Gray Scale TrueType Options Download as Graphics and Device Fonts Graphics ResolutionPrint Quality WatermarksOverlays 3-22 User Guide Using the PostScript DriverUsing the PostScript Driver Job TypeSelect Paper CopiesDuplex Image OrientationDocument Collation The optional Face Up Bin, which holds up to 100 sheets Using the PostScript DriverOutput The Standard Bin, which holds up to 500 sheetsPage Size Policies Margins Page Layout There are two options Multiple Page per Size N-up Watermarks Graphics OptionsBrightness ScalingImage Modes Resolution Image QualityTrueType Fonts Send As Printer Font Substituted For font name Substitution TablePostScript Level Selection FormatCompress Bitmaps Print Postscript Error InformationFigure 3.1 Control Panel Using the Control PanelMenus ReadyProcessing WaitingLight The Indicator LightsTable 3.4 Indicator lights and their functions Using the Control PanelChapter 3 Printing The KeysTable 3.5 Control Panel keys and their functions Using the Control PanelItem Up Table 3.5 Control Panel keys and their functions continuedUsing the Control Panel Menu DownMenu Options System Administrator Guide on the printer CDPrinter settings selected in your application or printer driver override the default settings in the Control Panel when youUsing the Control Panel Table 3.6 Control Panel Menu Options3-44 User Guide associated with each paper type otherwise set automatically Table 3.6 Control Panel Menu Options continuedUsing the Control Panel Chapter 3 PrintingDescription Using the Control PanelTable 3.6 Control Panel Menu Options continued MenuPCL Menu Using the Control PanelSymbol Set Table 3.6 Control Panel Menu Options continued3-48 User Guide Using the Control PanelAllows you to set general printer features Table 3.6 Control Panel Menu Options continuedDescription Using the Control PanelTable 3.6 Control Panel Menu Options continued MenuDescription Using the Control PanelTable 3.6 Control Panel Menu Options continued MenuChapter 3 Printing Using the Control PanelTable 3.6 Control Panel Menu Options continued Ethernet MenuDescription Using the Control PanelTable 3.6 Control Panel Menu Options continued MenuDescription Using the Control PanelTable 3.6 Control Panel Menu Options continued MenuDescription Using the Control PanelTable 3.6 Control Panel Menu Options continued MenuChapter 3 Printing Using the Control PanelTable 3.6 Control Panel Menu Options continued Novell MenuDescription Using the Control PanelTable 3.6 Control Panel Menu Options continued MenuNetwork Defaults Using the Control PanelReset Menu Factory DefaultsEnter password Printing a Password JobPrint Menus Password MenuPrint Deleting a Password JobDelete Using the Control PanelMenus Print Menu Generating a Printer ReportFigure 3.2 Offset Catch Tray front view Offsetting OutputDuplex Printing Duplex Printing3-62 User Guide Duplex Short Edge Bind Figure 3.3 Duplex Orientation and Binding SettingsDuplex Printing Duplex Long Edge Bind3-64 User Guide Replacing Maintenance Kit Items Maintaining the PrinterRegular Printer Maintenance Cleaning the PrinterRegular Printer Maintenance Overexposure will permanently damage the photosensitive imaging drum Replacing the Laser Print CartridgeFigure 4.1 Drum Shutter Location surface covered with scrap paper Replacing the Laser Print Cartridge4 Slowly lift up and pull out the used laser print cartridge To prevent toner stains, place the cartridge on aBe sure to push the cartridge all the way into the printer Replacing the Laser Print CartridgeChapter 4 Maintaining the Printer Replacing Maintenance Kit Items Replacing Maintenance Kit Items4-6 User Guide Chapter 5 Troubleshooting TroubleshootingAvoid contact with the printer’s fuser area, which may be hot Before You Begin TroubleshootingHardware Software Printer Maintenance Consumables Error Messages Error Messages5-4 User Guide Paper Jams Observe warning labels inside the printer when removing jammed paperWhat Causes a Paper Jam? Paper Jam Messages Message Table 5.1 Paper jam messagesDescription/Corrective Action Corrective Action Jam ScenarioChapter 5 Troubleshooting Control Panel Message5-8 User Guide Remove Jam EnvelPaper Jams Be sure to push the cartridge all the way into the printerPaper Jams Chapter 5 Troubleshooting8 Slowly close the front cover. Press Paper Jams Be careful not to touch the fuser. It becomes very hot from printingJam Scenario A paper jam has occurred at the exit path to the outputbypass feeder Chapter 5 TroubleshootingJam Scenario A paper jam has occurred while feeding from the multiBe sure to push the cartridge all the way into the printer Corrective ActionPaper Jams Control Panel Message9 Open the multi bypass feeder by pulling the latch at the top center Chapter 5 TroubleshootingPaper Jams Control Panel MessageOpen Offset Door Clear Paper Path Jam ScenarioA paper jam has occurred at the Offset Catch Tray Offset Jam Open Rear Cover5 Close the printer’s rear cover Chapter 5 TroubleshootingPaper Jams Control Panel MessagePaper Jams Remove PrintCartClear Paper Path Jam ScenarioControl Panel Message Chapter 5 TroubleshootingCorrective Action Paper Jams2 Remove any jammed paper Jam ScenarioBe careful not to touch the fuser. It becomes very hot from printing Paper Jams5 Remove any jammed paper, then close the cover Chapter 5 TroubleshootingPaper Jams Control Panel Message5-20 User Guide Corrective ActionPaper Jams Control Panel MessageThe size of the paper fed was not the size expected by the printer, causing a jam inside the rear coverChapter 5 Troubleshooting Jam ScenarioNote While the illustrations below show Tray 1, you can use this procedure for clearing Tray 2 and Tray 3 jams asJam Scenario A paper jam has occurred while feeding from a paper trayCorrective Action Chapter 5 TroubleshootingControl Panel Message Open Front Cover Remove Jam SheetBe sure to push the cartridge all the way into the printer Corrective ActionPaper Jams Control Panel MessageSolving Printing Problems Solving Printing ProblemsTable 5.2 Printer Operation Problems ProblemAction Table 5.2 Printer Operation Problems continuedProblem Solving Printing ProblemsChapter 5 Troubleshooting Table 5.2 Printer Operation Problems continuedSolving Printing Problems PostScript commands5-28 User Guide Table 5.2 Printer Operation Problems continuedProblemAction Solving Printing ProblemsTable 5.3 Print Quality Problems Solving Print Quality ProblemsBlack prints Table 5.3 Print Quality Problems continuedSolving Print Quality Problems Blank PrintsChapter 5 Troubleshooting Table 5.3 Print Quality Problems continuedProblem Solving Print Quality ProblemsPossible Causes Table 5.3 Print Quality Problems continuedProblem Solving Print Quality ProblemsChapter 5 Troubleshooting Table 5.3 Print Quality Problems continuedProblem Solving Print Quality ProblemsPossible Causes Table 5.3 Print Quality Problems continuedProblem Solving Print Quality ProblemsChapter 5 Troubleshooting Table 5.3 Print Quality Problems continuedProblem Solving Print Quality ProblemsIncomplete Page Table 5.3 Print Quality Problems continuedSolving Print Quality Problems Grainy GraphicsAdditional Sources of Troubleshooting Assistance 5-38 User Guide Appendix A Printer Specifications A-1 Printer SpecificationsPhysical Specifications Physical SpecificationsDimensions 16.5 w x 17.1 d x 16.1 h 442 mm w x 439 mm d x 413 h Weight without laser print cartridge and controller 57.3 lbs. 26 kgAppendix A Printer Specifications A-3 Environmental SpecificationsSound Level base configuration 49.5 dbA Running Max Environmental SpecificationsElectrical Specifications Electrical SpecificationsPower Requirements 110/120 VAC, 50/60 Hz 220/240 VAC, 50/60 Hz Power ConsumptionPerformance Specifications Performance SpecificationsResolution True 1200 x 1200 dpi at rated speed 600 x 600 dpi XIE Resolution Enhancement Print Speed Up to 21 ppm pages/min simplexController Specifications Appendix B Notices and Certifications B-1 Notices and CertificationsRadio Frequency FCC Notices…USAThe manufacturer is not responsible for any radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the users authority to operate this equipment Certifications…Canadian Certifications…CanadianB-4 User Guide European Markets EN55022 Class B EN55022European Markets B-6 User GuideSafety Extra Low Voltage Safety Approval Safety Extra Low Voltage Safety ApprovalAppendix B Notices and Certifications B-7 B-8 User Guide Safety Extra Low Voltage Safety ApprovalAppendix C Printer Options C-1 Printer OptionsOptional Equipment Optional EquipmentC-2 User Guide Appendix C Printer Options C-3 Table C.1 Optional EquipmentOptional Kits Optional EquipmentFlash Memory Table C.1 Optional Equipment continuedOptional Equipment MemoryUser Guide IndexUser Guide Using 3-8Using 3-22 Tray 2 2-7 Tray 3 2-7User Guide User Guide Numerics NumericsUser Guide User Guide