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Xerox N2125 manual Hardware Software Printer Maintenance Consumables

Models: N2125

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Before You Begin Troubleshooting

Hardware

Software

Printer Maintenance

Consumables

•Is the printer plugged in?

•Is the printer switched on?

•Is the correct printer driver installed and selected for your printer configuration?

An improperly seated tray or an open cover will prevent printing. You can avoid these problems by regularly taking the following precautions.

•Insert media trays properly and securely.

•Keep covers securely closed.

An empty laser print cartridge or expended maintenance item may prevent printing.

•Keep consumables and maintenance items in supply.

•Add or replace when prompted by printer.

Specific instructions for replacing each consumable and maintenance Item are included with the individual replacement packages.

Chapter 5: Troubleshooting ❖ 5-3

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Xerox N2125 manual Hardware Software Printer Maintenance Consumables

Contents

User Guide The Xerox DocuPrint N2125 Network Laser Printer2000 by Xerox Corporation. All rights reserved Printed in the United States of AmericaContents Chapter 1 Getting to Know Your PrinterSafety Notes Chapter 3 Printing Chapter 2 Loading Print MediaChapter 4 Maintaining the Printer Chapter 5 TroubleshootingPrinter Options Appendix B Notices and CertificationsAppendix A Appendix CSafety Notes Safety NotesNote, Caution and Warning Symbols Note, Caution and Warning Symbolsvi User Guide Electrical Safety Do not override or disable electrical or mechanical interlocks Laser Safety See Chapter 4 Maintaining the Printer for maintenance instructions Maintenance SafetyOperational Safety Do not place the printer near a heat source Do not switch off the printer power while printing Frequent operation of the on/off switch is not recommendedOperational Safety Safety NotesOzone Safety Ozone Safetyxiv User Guide Chapter 1 Getting to Know Your Printer Getting to Know Your PrinterIntroduction Introduction1-2 User Guide Paper Handling Printer FeaturesInput Sources the section “Selecting Print Media” page 2Duplex Printing Output DestinationsStandard Interface ConnectivityNetwork BasePage Description Languages Fonts Resolution Print SpeedPrinter Components Base ConfigurationFigure 1.1 Printer Components, Front View Front ViewFigure 1.3 Internal Components, Front View Internal ComponentsFigure 1.4 Internal Components, Rear View Front ViewFigure 1.5 Printer Options, Front View Printer OptionsFigure 1.6 Printer Options, Rear View Front ViewPrinted Documentation Printer DocumentationUsing the CDs System Administrator Guide Printer Management Software CDSupplies/Options Guide Chapter 2 Loading Print Media Loading Print MediaStoring Paper Loading PaperSelecting Print Media The following media are unacceptable for use in the printer Input1 Table 2.1 Acceptable media sizes and capacitiesOutput Media SizeSelecting Print Media Table 2.2 Acceptable Custom SizesChapter 2 Loading Print Media EnvelopeStoring Paper Tray 1, 2 or Loading PaperLoading Paper Chapter 2 Loading Print MediaLoading Paper To load paper longer than 297 mm 11.69 in2-8 User Guide 1 Simplex orientation 2 Duplex orientation Loading PaperChapter 2 Loading Print Media Loading Paper To avoid paper jams or incorrect paper size sensing, make sure the side guides are properly seated2-10 User Guide Multi Bypass Feeder Loading PaperChapter 2 Loading Print Media 2-12 User Guide Loading PaperEnvelope Feeder Loading PaperChapter 2 Loading Print Media Configuring Custom Paper Sizes Configuring Custom Paper Sizes Table 2.3 Custom Paper Size ExamplesCustom Desired2-16 User Guide Chapter 3 Printing PrintingDeleting a Password Job Printing a Password JobOffsetting Output PrintingIntroduction Using printer drivers to control the printer’s outputThis chapter provides information on IntroductionTable 3.1 PCL 5e and PCL 6 Emulation Printer Drivers Using the Printer DriversEnvironment Printer DriverInstalling the Printer Drivers Configuring the Printer Drivers Table 3.2 PostScript Printer DriversPrinter Report” page Using the Driver’s Features Driver Table 3.3 Driver FeaturesUsing the PCL Driver Using the PCL Driver3-8 User Guide Job Type Select Paper CopiesDuplex Image OrientationDocument Collation Output Finishing ModeBooklet Printing Margins Gray Scale TrueType Options Download as Graphics and Device Fonts Graphics ResolutionPrint Quality WatermarksOverlays Using the PostScript Driver Using the PostScript DriverJob Type 3-22 User GuideSelect Paper CopiesDuplex Image OrientationDocument Collation Output Using the PostScript DriverThe Standard Bin, which holds up to 500 sheets The optional Face Up Bin, which holds up to 100 sheetsPage Size Policies Margins Page Layout There are two options Multiple Page per Size N-up Brightness Graphics OptionsScaling WatermarksImage Modes Resolution Image QualityTrueType Fonts Send As Printer Font Substituted For font name Substitution TablePostScript Level Selection FormatCompress Bitmaps Print Postscript Error InformationFigure 3.1 Control Panel Using the Control PanelProcessing ReadyWaiting MenusTable 3.4 Indicator lights and their functions The Indicator LightsUsing the Control Panel LightTable 3.5 Control Panel keys and their functions The KeysUsing the Control Panel Chapter 3 PrintingUsing the Control Panel Table 3.5 Control Panel keys and their functions continuedMenu Down Item UpPrinter settings selected in your application or printer driver System Administrator Guide on the printer CDoverride the default settings in the Control Panel when you Menu OptionsTable 3.6 Control Panel Menu Options Using the Control Panel3-44 User Guide Using the Control Panel Table 3.6 Control Panel Menu Options continuedChapter 3 Printing associated with each paper type otherwise set automaticallyTable 3.6 Control Panel Menu Options continued Using the Control PanelMenu DescriptionSymbol Set Using the Control PanelTable 3.6 Control Panel Menu Options continued PCL MenuAllows you to set general printer features Using the Control PanelTable 3.6 Control Panel Menu Options continued 3-48 User GuideTable 3.6 Control Panel Menu Options continued Using the Control PanelMenu DescriptionTable 3.6 Control Panel Menu Options continued Using the Control PanelMenu DescriptionTable 3.6 Control Panel Menu Options continued Using the Control PanelEthernet Menu Chapter 3 PrintingTable 3.6 Control Panel Menu Options continued Using the Control PanelMenu DescriptionTable 3.6 Control Panel Menu Options continued Using the Control PanelMenu DescriptionTable 3.6 Control Panel Menu Options continued Using the Control PanelMenu DescriptionTable 3.6 Control Panel Menu Options continued Using the Control PanelNovell Menu Chapter 3 PrintingTable 3.6 Control Panel Menu Options continued Using the Control PanelMenu DescriptionReset Menu Using the Control PanelFactory Defaults Network DefaultsPrint Printing a Password JobMenus Password Menu Enter passwordDelete Deleting a Password JobUsing the Control Panel PrintMenus Print Menu Generating a Printer ReportFigure 3.2 Offset Catch Tray front view Offsetting OutputDuplex Printing Duplex Printing3-62 User Guide Duplex Printing Figure 3.3 Duplex Orientation and Binding SettingsDuplex Long Edge Bind Duplex Short Edge Bind3-64 User Guide Regular Printer Maintenance Maintaining the PrinterCleaning the Printer Replacing Maintenance Kit ItemsRegular Printer Maintenance Replacing the Laser Print Cartridge Overexposure will permanently damage the photosensitive imaging drumFigure 4.1 Drum Shutter Location 4 Slowly lift up and pull out the used laser print cartridge Replacing the Laser Print CartridgeTo prevent toner stains, place the cartridge on a surface covered with scrap paperReplacing the Laser Print Cartridge Be sure to push the cartridge all the way into the printerChapter 4 Maintaining the Printer Replacing Maintenance Kit Items Replacing Maintenance Kit Items4-6 User Guide Chapter 5 Troubleshooting TroubleshootingAvoid contact with the printer’s fuser area, which may be hot Before You Begin TroubleshootingHardware Software Printer Maintenance Consumables Error Messages Error Messages5-4 User Guide Observe warning labels inside the printer when removing jammed paper Paper JamsWhat Causes a Paper Jam? Paper Jam Messages Table 5.1 Paper jam messages MessageDescription/Corrective Action Chapter 5 Troubleshooting Jam ScenarioControl Panel Message Corrective ActionPaper Jams Remove Jam EnvelBe sure to push the cartridge all the way into the printer 5-8 User GuideChapter 5 Troubleshooting Paper Jams8 Slowly close the front cover. Press Jam Scenario Be careful not to touch the fuser. It becomes very hot from printingA paper jam has occurred at the exit path to the output Paper JamsJam Scenario Chapter 5 TroubleshootingA paper jam has occurred while feeding from the multi bypass feederPaper Jams Corrective ActionControl Panel Message Be sure to push the cartridge all the way into the printerPaper Jams Chapter 5 TroubleshootingControl Panel Message 9 Open the multi bypass feeder by pulling the latch at the top centerA paper jam has occurred at the Offset Catch Tray Jam ScenarioOffset Jam Open Rear Cover Open Offset Door Clear Paper PathPaper Jams Chapter 5 TroubleshootingControl Panel Message 5 Close the printer’s rear coverClear Paper Path Remove PrintCartJam Scenario Paper JamsCorrective Action Chapter 5 TroubleshootingPaper Jams Control Panel MessageBe careful not to touch the fuser. It becomes very hot from printing Jam ScenarioPaper Jams 2 Remove any jammed paperPaper Jams Chapter 5 TroubleshootingControl Panel Message 5 Remove any jammed paper, then close the coverPaper Jams Corrective ActionControl Panel Message 5-20 User GuideChapter 5 Troubleshooting printer, causing a jam inside the rear coverJam Scenario The size of the paper fed was not the size expected by theJam Scenario use this procedure for clearing Tray 2 and Tray 3 jams asA paper jam has occurred while feeding from a paper tray Note While the illustrations below show Tray 1, you canControl Panel Message Chapter 5 TroubleshootingOpen Front Cover Remove Jam Sheet Corrective ActionPaper Jams Corrective ActionControl Panel Message Be sure to push the cartridge all the way into the printerTable 5.2 Printer Operation Problems Solving Printing ProblemsProblem Solving Printing ProblemsProblem Table 5.2 Printer Operation Problems continuedSolving Printing Problems ActionSolving Printing Problems Table 5.2 Printer Operation Problems continuedPostScript commands Chapter 5 TroubleshootingProblemAction Table 5.2 Printer Operation Problems continuedSolving Printing Problems 5-28 User GuideTable 5.3 Print Quality Problems Solving Print Quality ProblemsSolving Print Quality Problems Table 5.3 Print Quality Problems continuedBlank Prints Black printsProblem Table 5.3 Print Quality Problems continuedSolving Print Quality Problems Chapter 5 TroubleshootingProblem Table 5.3 Print Quality Problems continuedSolving Print Quality Problems Possible CausesProblem Table 5.3 Print Quality Problems continuedSolving Print Quality Problems Chapter 5 TroubleshootingProblem Table 5.3 Print Quality Problems continuedSolving Print Quality Problems Possible CausesProblem Table 5.3 Print Quality Problems continuedSolving Print Quality Problems Chapter 5 TroubleshootingSolving Print Quality Problems Table 5.3 Print Quality Problems continuedGrainy Graphics Incomplete PageAdditional Sources of Troubleshooting Assistance 5-38 User Guide Appendix A Printer Specifications A-1 Printer SpecificationsDimensions 16.5 w x 17.1 d x 16.1 h 442 mm w x 439 mm d x 413 h Physical SpecificationsWeight without laser print cartridge and controller 57.3 lbs. 26 kg Physical SpecificationsTemperature 41 to 95 F 5 to 35 C Humidity 15% to 85% RH Environmental SpecificationsSound Level base configuration 49.5 dbA Running Max Environmental SpecificationsPower Requirements 110/120 VAC, 50/60 Hz Electrical Specifications220/240 VAC, 50/60 Hz Power Consumption Electrical SpecificationsResolution True 1200 x 1200 dpi at rated speed 600 x 600 dpi Performance SpecificationsXIE Resolution Enhancement Print Speed Up to 21 ppm pages/min simplex Performance SpecificationsController Specifications Appendix B Notices and Certifications B-1 Notices and CertificationsRadio Frequency FCC Notices…USAThe manufacturer is not responsible for any radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the users authority to operate this equipment Certifications…Canadian Certifications…CanadianB-4 User Guide European Markets European Markets EN55022B-6 User Guide EN55022 Class BSafety Extra Low Voltage Safety Approval Safety Extra Low Voltage Safety ApprovalAppendix B Notices and Certifications B-7 B-8 User Guide Safety Extra Low Voltage Safety ApprovalAppendix C Printer Options C-1 Printer OptionsOptional Equipment Optional EquipmentC-2 User Guide Optional Kits Table C.1 Optional EquipmentOptional Equipment Appendix C Printer Options C-3Optional Equipment Table C.1 Optional Equipment continuedMemory Flash MemoryUser Guide IndexUsing 3-22 Using 3-8Tray 2 2-7 Tray 3 2-7 User GuideUser Guide User Guide Numerics NumericsUser Guide User Guide