Answering system Problem Cause/solution | Panasonic KX-TG6562E

TG6561E(e).book Page 48 Tuesday, July 13, 2010 1:50 PM

Useful Information

Problem	Cause/solution
Caller information is	L Depending on your service provider/
slow to display.	telephone company, the unit may display the caller’s
	information at the 2nd ring or later.
	L Move closer to the base unit.
Time on the unit has	L Incorrect time information from incoming Caller ID
shifted.	changes the time. Set the time adjustment to
	“Manual” (off) (page 25).
The name stored in the	L Edit the phonebook entry name to fit in 1 line of text
phonebook is not fully	(page 20).
displayed while an
outside call is being
received.

Answering system

Problem	Cause/solution
The unit does not	L The answering system is turned off. Turn it on (page
record new messages.	33).
	L The message memory is full. Erase unwanted
	messages (page 35).
	L The recording time is set to “Greeting Only”.
	Change the setting (page 38).
	L If your own greeting message is not recorded properly,
	callers are unable to leave a message. Record your
	own greeting message again (page 34).
	L If you subscribe to a voice mail service, messages are
	recorded by your service provider/telephone company,
	not your telephone. Change the unit’s number of rings
	setting or contact your service provider/
	telephone company (page 37).
My own greeting	L Record your own greeting message again (page 34).
message cannot be
properly heard.
I cannot operate the	L Someone is using the unit. Wait for the other user to
answering system.	finish.
	L A caller is leaving a message. Wait for the caller to
	finish.
	L The handset is too far from the base unit. Move closer.

48Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333

Image 48

Panasonic KX-TG6562E, KX-TG6561E operating instructions Answering system Problem Cause/solution, Own greeting message again

Contents

Before initial use, see Getting Started on Caller ID Service Voice Mail ServiceIntroduction Important Information Accessory information Supplied accessoriesAccessory item/Part number Quantity KX-TG6561 KX-TG6562 Model composition Additional/replacement accessories Expanding your phone systemSales and support information General information For your future referenceDeclaration of Conformity For your safety Important safety instructions Other information TG6561Ee.book Page 9 Tuesday, July 13, 2010 150 PM Setting up Battery installationBattery charge Connections During a power failure Battery level IconOperation Operating time Controls HandsetBase unit Display Handset display items MeaningSoft key icons Icon Action Turning the power on/off Initial settingsDisplay language Date and time One touch eco mode Wall mounting Using the handset Using the base unit Service usersMaking calls Pause for PBX/long distance Useful features during a call Using the handsetAnswering calls Hold Mute Recall/flashCall share Handset key lock Handset phonebook Copying phonebook entries Copying an entryCopying all entries Making a call using the speed dial keys Base unit speed dialAdding phone numbers to speed dial To erase a stored phone number Programmable settings Programming by scrolling through the display menusMain menu Sub-menu Display Setup Programming using the direct commands Feature Code Setting For the answering system Feature Code Setting Answer Off TG6561Ee.book Page 27 Tuesday, July 13, 2010 150 PM Alarm Special programmingChanging the handset name Incoming call barring Caller ID subscribers only Changing the base unit PIN Personal Identification Number Setting the repeater mode Increasing the range of the base unitDeregistering a handset Using Caller ID service Caller ID featuresCaller list Viewing the caller list and calling back Editing a caller’s phone number before calling back Erasing selected caller informationErasing all caller information Storing caller information to the phonebook Answering system Turning the answering system on/offMemory capacity including your greeting message Call screening Listening to messages using the base unit Using a pre-recorded greeting messageGreeting message Recording your greeting message Listening to messages using the handset Operating the answering system during playbackErasing all messages Operating the answering system Remote access code Using the answering system remotelyRemote operation Calling back Caller ID subscribers only Answering system settings Remote commandsTurning on the answering system remotely Number of rings before the unit answers a call Caller’s recording time Selecting Greeting Only Voice mail service Intercom Handset locatorTransferring calls, conference calls Making an intercom call To complete the transfer Press ic To establish a conference call Press wTo complete the transfer Press s To establish a conference call Press When the unit displays the character entry screen Character entryCharacter entry modes Extended 1 character table N Extended 2 character table O Error messages Display message Cause/solution Troubleshooting General use Problem Cause/solutionProblem Cause/solution Battery recharge Problem Cause/solution Making/answering calls, intercom Caller ID Problem Cause/solution Answering system Problem Cause/solution Own greeting message again Liquid damage Problem Cause/solution Conditions of guarantee Panasonic Business Systems U.K Index Sales Department Copyright