Troubleshooting | Panasonic KX-TG9391T, KX-TG9392, KXTG9391T

Useful Information

Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again.

General use

Problem	Cause/solution
The unit does not work.	L Make sure the batteries are installed correctly (page 15).
	L Fully charge the batteries (page 15).
	L Check the connections (page 12).
	L Unplug the base unit’s AC adaptor to reset the unit.
	Reconnect the adaptor and try again.
	L The handset has not been registered to the base unit.
	Register the handset (page 32).
I cannot hear a dial tone.	L The base unit’s AC adaptor or telephone line cord is not
	connected. Check the connections.
	L If you are using a splitter to connect the unit, remove the
	splitter and connect the unit to the wall jack directly. If the
	unit operates properly, check the splitter.
	L Disconnect the base unit from the telephone line and
	connect the line to a known working telephone. If the
	working telephone operates properly, contact our service
	personnel to have the unit repaired. If the working
	telephone does not operate properly, contact your service
	provider/telephone company.
w is flashing.	L The handset has not been registered to the base unit.
	Register the handset (page 32).
	L The handset is too far from the base unit. Move closer.
	L The base unit’s AC adaptor is not connected. Check the
	connections.
	L You are using the base unit or handset in an area with high
	electrical interference. Re-position the base unit and use
	the handset away from interference sources.

Programmable settings

Problem	Cause/solution
I have changed the display language to	L Change the display language (page 16).
a language I cannot read.
While programming, the unit starts to	L A call is being received. Answer the call and start again
ring.	after hanging up.
I cannot register a handset to a base	L The maximum number of handsets (6) is already
unit.	registered to the base unit. Cancel unused handset
	registrations from the base unit (page 32).
	L Place the handset and the base unit away from other
	electrical appliances.

48	For assistance, please visit http://www.panasonic.com/help

Image 48

Panasonic KX-TG9391T Troubleshooting, General use Problem Cause/solution, Programmable settings Problem Cause/solution

Contents

Operating Instructions Model shown is KX-TG9391 Table of Contents Product information Notable differences between the modelsThank you for purchasing a Panasonic digital cordless phone KX-TG9391 series Accessory information Supplied accessoriesAdditional/replacement accessories System capabilities Expanding your phone systemSales and support information Maximum of 5 parties are available For your safety Important safety instructions For best performanceBase unit location/avoiding noise Environment Do not use benzine, thinner, or any abrasive powder Controls Base unitHandset Display/Indicators Using the navigator keysSoft keys Symbols used in these operating instructions LINE1 indicator/LINE2 indicator on the base unitMenu icons Select Connecting the AC adaptor/corded handset During a power failureConnections Charger Connecting the telephone line cord Wire cordTo connect to a 2-line telephone jack To connect to 2 single-line telephone jacks If you subscribe to a DSL/ADSL service Example DSL/ADSL line is line Transparent plugJacks RJ11C DSL/ADSL filter Battery installation and replacement Battery charge Setting up the unit before use Dialing modeDisplay language Voice guidance language Line selection mode Menu i#250 Select the desired settingDate and time Making calls Answering calls Useful features during a call Using the other line during a call This feature allows you to join an existing outside callCall share Call privacy Base unit/handset phonebook Adding entriesGroups Finding and calling a phonebook entry Editing entriesErasing entries Group Copying phonebook entries Copying an entryCopying all entries Base unit C Handset Menu iV/ Phonebook iSELECT Programmable settings Programming by scrolling through the display menusBase unit / YHandset Menu Base unit Main menu Sub-menu Main menu Sub-menu Handset Main menu Sub-menu Voice prompt*1 Customer support Programming using the direct commands Operating Feature Setting System Unit Code To answer a call, turn off this feature 237Start/End 280 Programming Special instructions for programmable settings Night modeAlarm Customer support Registering a unit Operating additional handsetsRegistering a handset to the base unit Additional handsets Using Caller ID service Caller ID featuresCaller list Group ringer tone for phonebook Caller ID number auto edit feature Editing a caller’s phone number before calling backErasing selected caller information Handset Call Erasing all caller information Answering system Turning the answering system on/offGreeting message Listening to messages using the base unit Listening to messages using the handset Remote access code Using the answering system remotelyRemote operation Voice guidance Remote commands Turning on the answering system remotelySkipping the greeting message to leave a message Play greeting message Answering system settings Number of rings before the unit answers callsCaller’s recording time Turning the call screening on/off Voice mail service Menu i#332 Select the desired settingVoice Mail message indication Voice mail VM tone detection Intercom Transferring callsMaking an intercom call Answering an intercom call Conference calls Conference call with an outside callAn intercom call Conference call with 2 outside calls Handset locator You can locate a misplaced handset by paging itBase unit Locator All registered handsets beep for 1 minute To stop paging Wall mounting for charger Belt clipHeadset optional To attach the belt clip To remove the belt clip Error messages Display message Cause/solution Troubleshooting General use Problem Cause/solutionProgrammable settings Problem Cause/solution Battery recharge Problem Cause/solution Making/answering calls, intercom Problem Cause/solutionCaller ID Problem Cause/solution Problem Cause/solution Answering system Problem Cause/solution You are entering the wrong remote access code. If you Liquid damage Problem Cause/solutionAre completely dry, reconnect the AC adaptor Telephone line cord. Insert the batteries and charge fully FCC and other information FCC RF Exposure Warning Energy Star Specifications Customer services TTY users hearing or speech impaired users can call Warranty Panasonic CorporationNorth America Limited Warranty Limits And Exclusions Additional handset Alarm 31 Answering calls Base unit Index When you ship the product PNQX1454ZA CM0708SY0For your future reference Panasonic Puerto Rico, Inc