Useful Information

Problem

Cause/solution

Caller information is displayed late.

L Depending on your service provider/telephone company,

 

the unit may display the caller’s information at 2nd ring or

 

later.

 

L Move closer to the base unit.

The caller list/incoming phone numbers

L The Caller ID number auto edit feature is turned off. Turn

are not edited automatically.

it on and try again (page 28).

 

L You need to call back the edited number to activate Caller

 

ID number auto edit.

I cannot dial the phone number edited

L The phone number you dialed might have been edited

in the caller list.

incorrectly (for example, the long distance “1” or the area

 

code is missing). Edit the phone number with another

 

pattern (page 34).

Time on the unit is shifted.

L Incorrect time information from incoming Caller ID

 

changes the time. Set the time adjustment to Manual

 

(off) (page 29).

The 2nd caller’s information is not

L In order to use Caller ID, call waiting, or Call Waiting Caller

displayed during an outside call.

ID (CWID), you must first contact your service

 

provider/telephone company and subscribe to the desired

 

service.

 

After subscribing, you may need to contact your service

 

provider/telephone company again to activate this specific

 

service, even if you already subscribed to both Caller ID

 

and Call Waiting with Caller ID services (CWID).

 

 

Answering system

 

 

 

Problem

Cause/solution

The unit does not record new

L The answering system is not turned on for the line you

messages.

wish to record messages from. Select the desired line or

 

both lines, then turn the answering system on (page 36).

 

L The message memory is full. Erase unnecessary

 

messages (page 37).

 

L The answering system is activated for both lines, and the

 

1st caller is leaving a voice message. The 2nd caller

 

cannot leave a message, but the caller information will be

 

stored (page 33).

 

L If you subscribe to the voice mail service, messages are

 

recorded by your service provider/telephone company not

 

your telephone. Change the unit’s number of rings setting

 

or contact your service provider/telephone company

 

(page 41).

I cannot operate the answering system.

L Someone is using the unit. Wait for the other user to finish.

 

L A caller is leaving a message. Wait for the caller to finish.

 

L The handset is too far from the base unit. Move closer.

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Panasonic KX-TG9391T, KX-TG9392, KXTG9391T operating instructions Answering system Problem Cause/solution