Panasonic KX-TH102-M Troubleshooting

Useful Information

For assistance, please visit http://www.panasonic.com/phonehelp 105

Troubleshooting

General use

Problem Cause & solution

The unit does not work. LMake sure that the battery is installed correctly and fully

charged (page 19).

LCheck the connections (page 15 – 18).

LUnplug the base unit’s AC adaptor to reset the unit.

Reconnect the adaptor and try again.

LThe handset has not been registered to the base unit.

Register the handset (page 77).

I cannot hear a dial tone. LConfirm that the telephone line cord is connected (page

16).

LDisconnect the base unit from the telephone line and

connect a known working telephone. If the working

telephone operates properly, contact our service

personnel to have the unit repaired. If the working

telephone does not operate properly, contact your

telephone company.

“Recharge battery” is

displayed and I cannot

perform the following

operations:

– taking a picture with the

handset camera

– erasing images or

editing a title while

viewing the stored

images

– taking a picture during

a video call or video

monitor

– recording or erasing a

customized ringer

– editing a title for a

customized ringer

– copying MULTI TALK V

USB Utility settings

(songs, images,

phonebook items,

programmable

settings, etc.) from your

computer

LThe battery power is low. Fully charge the battery (page

19) and try again.

Contents

Main Operating Instructions Table of Contents Introduction Preparation C Making/Answering Calls d Phonebook G Caller ID Service Feature highlights Thank you for purchasing a Panasonic Home Communication System Monitoring Package. Cordless cameraBase unit Telephone and monitoring features KX-TH102-M MULTI TALK V software Help icon Accessory information Other additional/replacement accessories Sales and support information Expanding your phone system Handsets: max. 8 Other devices: max. 10 Various features using the optional units Your home BAC CA B Your cellular phone Page Important safety instructions SAVE THESE INSTRUCTIONS CAUTION: WARNING: For best performance Base unit location/noise Environment Routine care Conditions for using the handset camera/cordless camera Operating conditions for the cordless camera AB C F D E Cordless camera Setting up the base unit Overview 1 2 3 Connecting the AC adaptor Connecting the telephone line cord If you subscribe to a DSL service Setting up the cordless camera Connecting the AC adaptor and the call button Setting up the handset Connecting the AC adaptor Battery installation 1 2 3 Battery replacement 1 2 3 4 Controls Base unit ABCDE FGHIA KJLMNOQRPTSUVW X Y Handset Charger Cordless camera A B Understanding the indicators Displays Base unit display items Handset display items , Handset soft keys Menu icons d G A f F h Handset screen saver Symbols used in these operating instructions q G i s t u v H x o Y j Setting the unit before use Display language Yo 2 3 4 2 3 Page Making/Answering Calls Making calls Using the handset 1 2 3 1 2 3 4 1 2 1 2 Making/Answering Calls Answering calls Using the handset 1 Using the base unit o 2 3 2 Handset voice enhancer Using the other line during a call 1 2 3 1 Handset phonebook Adding items to the handset 7 2 3 4 5 6 2 3 Editing items in the handset 1 2 3 Phonebook 4 Erasing items in the handset 1 2 Chain dial 1 2 3 Base unit phonebook Adding items to the base unit phonebook o 3 1 2 3 4 Page Caller ID Service Using Caller ID service Talking Caller ID Ann 555-321-5555 Caller ID Service Ringer ID Yo Caller list Viewing the caller list and calling back 1 2 3 1 2 1 2 3 4 1 2 3 4 321-5555 555-321-5555 1-555-321-5555 Page Video Phone Video phone feature Making a video call 1 Video Phone 2 Answering a video call 1 2 Useful settings during a video call 2 3 Page Video Phone Video phone settings Video phone mode 2 3 Video access 2 3 Intercom feature Making intercom calls Yo 1 3 1 2 3 Transferring a call Transferring calls Yo 2 1 4 1 Conference calls Conference call with 2 outside calls 1 2 3 Conference call with an outside call and an intercom call Call share Joining a conversation Yo Call privacy Yo 2 3 Monitoring feature Enabling monitoring access 2 3 Audio monitor Monitoring audio in the room Video monitor using the handset Monitoring the room jY 2 3 Monitoring Cordless camera sensor jY 2 3 2 3 4 5 2 3 Cordless camera call button j 2 3 4 Monitoring Video monitor using your computer Enabling monitoring from a computer o 2 3 Accessing the cordless camera Z 1 3 4 Monitoring with your computer jZ 2 3 Cordless camera sensor jZ 3 4 2 3 2 3 3 4 Monitoring Cordless camera call button jZ 2 Useful settings while monitoring Display settings YZ 2 3 Monitoring 3 4 2 3 2 Cordless camera settings YZ 2 3 4 Page Page Page Page Page Taking a picture Picture gallery v Handset Camera Erasing images 1 2 1 2 3 Ringer settings Ringer volume Yo 2 4 5 1 2 1 2 4 Recording songs from an audio device for ringer tones using the handset (Customize ring) Y 1 Audio cable Page Display settings Other settings Page Page Handset memory status 2 3 Changing the PIN (personal identification number) o 2 3 4 Registering a unit Registering the handset Yo 1 2 3 1 2 Deregistering a unit 2 3 4 Answering System Answering system feature Memory capacity Setting up the answering system Turning the answering system on o Recording your greeting message o Listening to messages using the base unit Useful features during playback Answering System Erasing messages o Listening to messages using the handset 1 2 3 Useful features during playback Answering System Voice memo Recording a voice memo o 1 2 Answering System Remote operation Using the answering system remotely 1 2 3 Answering system settings Remote code o 2 3 4 Ring count o 2 4 Recording mode o 2 3 Call screening o Configuring a cellular phone Registering a cellular phone o 1 2 3 Making/answering calls using a cellular line Making calls Yo 1 2 4 1 Page Useful features during a cellular call Putting a cellular call on hold Using the land line during a cellular call 1 2 Cellular settings Ringer settings for cellular calls 2 3 4 1 2 3 4 Page Transferring a cellular call Transferring a cellular call 1 4 1 2 Conference calls Conference call with a cellular call and land line call 1 2 3 1 2 3 Conference call with a cellular call and an intercom call 1 3 Connecting to your network Connecting to your LAN Connecting the USB cable to the unit LAN cable (category 5 UTP cable) See note below. System requirements for your computer Wall mounting Base unit ) 1 2 3 Cordless camera C Page Page Charger Headset (Optional) Setting up a Bluetooth wireless headset o 1 2 3 4 5 6 Error messages Page Troubleshooting Page Page Page Page Page Page Page Page FCC and other information CAUTION: NOTE: FCC RF Exposure Warning: Specifications Page Warranty Panasonic Telephone Products Limited Warranty Limited Warranty Coverage Mail-In Service Limited Warranty Limits And Exclusions Customer services Customer Services Directory http://www.panasonic.com/consumersupport http://www.panasonic.com/contactinfo http://www.pasc.panasonic.com npcparts@us.panasonic.com Direct command chart/programming index Page Page Page Index Index Index If you need assistance with setup or operation 1 2 3 PQQX14673WA When you ship the product Attach your purchase receipt here.