Troubleshooting
Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution or a problem is not described below, and when having a problem with installations.
Symptom
Cause/solution
•Is the LAN cable firmly connected to the network port?
Confirm that the cord is firmly connected.
•Is the connection indicator of the
When it is not lit, connection to a LAN is not estab- lished or a network is not working correctly.
Confirm that the connection indicator of the 10BASE-
Reference
pages
–
Refer to page 13 in the install- ation guide.
Cannot establish the con- nection
Cannot configure the set- tings
Cannot operate the recorder
• Is the valid IP address set? |
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Refer to a system administrator for further informa- | 45 |
tion. |
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• Is the same IP address provided to other devices? |
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Refer to a system administrator for further informa- | – |
tion. |
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•Are there contradictions between the address and the network subnet to be accessed?
When this unit and the client PC are in the same sub- net, are the IP addresses of this unit and the client PC
set in same subnet? | – |
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When accessing this unit in the same subnet, entering |
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the address of this unit in the "Don’t Use Proxy For |
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These Addresses" box is recommended. |
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The image refresh is very slow, or not be refreshed.
•Depending on the data size being transmitted, it may have difficulties in displaying images from a specified camera channel.
•If the PC in use that does not meet the system requirements, it may cause problems such as slow imaging or the software becomes inoperable.
•If the network traffic is heavy or the bandwidth is nar- row, the image refresh may become slow.
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5
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